EnergyAustralia Questions & Answers

Report them to the energy watch dog abudsman

Our solar system allows this

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh I used probably a website to compare those tariffs: external link , I am not sure do you have similar in South Australia? It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

It’s happen to me aswell . Stay away they just ripping you off

Yes its unreal so its happened to you too,so who have you changed to.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

I'm with another company my last gas bill was 358 and with discount this was not for 2months not even a month,I played this bill and there sending me other bills out trying to claim my discount off me the bill was paid , this is why im with another provider,just dam robbery

I had the same issue, worst company ever, we re so angry they lie on the customer

Who is the best retailer in energy my bills are to high for one person

Contact the ombudsman this is illegal,gas is two months,power is 3monthd not 6months not 9 months get straight on to this

I have put in an official complaint to the Ombudsman department for energy complaints after another futile online chat with Energy Australia tonight.

Did you get a resolution

Ombudsman contacted Energy Australia and the rang me to say they are looking into it. That was 3 weeks ago so I rang again Wednesday and the case manager was supposed to ring me back but hasn't. Do will ring Energy Australia as at least I have a name and reference number now. Will contact Ombudsman again if they keep fobbing me off.

Took me ages to get mine sorted as well, was told paperwork had not been received so emailed them everything again along with the original email. Finally got it sorted but my last bill is well overdue and every time I speak on the chat line I get the answer that they are understaffed?

I read your review above. The exact same thing happened to me. After no bill for 5 months I chased them for over a month. Finally they advised that my previous provider had not updated the national database with the correct info about our solar panels. I sent everything they asked for and about a month after that (and at least 2 extra calls from me chasing it) they finally issue my first bill and I see that the feed-in rate dropped months ago. They claim they sent an email advising of the drop but have now taken over a month to "re-send" that notice. I'm about to change to AGL and send in a claim to the ombudsman regarding Energy Australia.

Please shop around.. loyal customers do get penalised new customers welcomed with better discounts.

Shop around theres no rewards for loyalty I shopped around and I got a provider with lower rates

Did it have on your bill,that it was a estimated reading,because you can get this checked

No they are not they are hidden credits and they change the value without due warning.. All energy resellers are a con, their CEO is the only winner and our PM Morrison is the worse PM we ever had he covers up all his blunders. He negotiated with the energy providers lower fees but never with the useless resellers that add all kinds of fees including Other $2?.. They are in collusion to drain the maximum from us no matter what way, if you complaint a smart trained female will outsmart you with well redacted letter to impose their view because you agreed on the phone, another con Solar is another government cover ups we become the cheapest energy providers on the planet. Thank you PM Morrison you are exploiting the Australian citizens and humiliating the rest of us We use to call it FACISM but I guess the new generation forgot about it including yourself, I landed in Australia 52 years ago when you were still wetting your nappies. I have seen more PM dead than you ever alives. Do not try to outsmart us seniors, bully boy.

actually, the fascists destroyed this vile behaviour. Whatever faults they had, the fascists booted big corporate crooks out

Well said Peter and so true,where is our cheaper energy,also energy Australia is not a Australian company

Origin Energy gives you 21 cents a KW for solar up to 10kw. Energy Australia gives you 12.5 cents a kW with 34% off the bill. If you do the maths you are far better off with Origin. Plus Energy Australia is very difficult to deal with. I currently have a 151 day billing period. No one can tell me why. So I have switched to Origin. Energy Australia has delayed the switch. They are a shocker.

Hi Peter, unfortunately we do not have any expected time frame on when this may be available at this stage. We do receive a lot of feedback about this so I will pass it back to the relevant team which I hope will help get this updated sooner. - Hayley.

Hi Tim, I am sorry to hear that your transfer has been delayed and that you have been unhappy with your experience with us. I would be happy to look into this for you if you can please email your details to help@energyaustralia.com.au

Thanks, Hayley.

Thanks Tim, Ill look into Origin.

My sister is with agl and they always send her a cheque out

Hi Snoopy, I apologise that we do not have that service available for yourself and other solar customers at this time. I have raised feedback to hopefully get this updated as it is something we can update. I am happy to assist with any additional information for your account if you would like to email me your details to help@energyaustralia.com.au - Thanks, Matt

Not good enough,customers have the right to know how much of there power is going back into the grid