Entertainment Memberships Questions & Answers

Hello! It will start when you activate it, you can purchase today and activate the new membership in 30-days.

Hi Denise, yes absolutely we can help with that. Can you please send me an email at team@entertainment.com.au so that I can look into this for you? Thank you! Speak soon, Nyssa

Hi Joy, your Membership should expire 12 months from date of activation. So for example, if you were to activate your Membership on 1 Jan, it will expire on 31 Dec. You can also check on your Membership Subscription in our App. If you go to 'Profile > Account Settings > Your Memberships'. It will show all of your Active Subscriptions and when they expire. I hope this helps! :)

Hi Ian, Yes that is correct! If you purchase a Multi-City Membership you will be able to access all offers available in the 20 cities that we operate in. They are the same offers available in our Single-City Memberships, however you will only see the offers available in your chosen city.

Hope this answers your question! Nyssa :)

Hi Narelle, Most offers can only be redeemed once throughout the 12 month Membership period. However, there are some Merchant who have multiple offers available, this will be indicated in the App. Some of our eGift Card offers can also be used as many times as you like throughout the year. Hope this helps! :)

Nyssa

It is worth considering buying a 3 month not 12 month as it is possible you may get more than one offer per restaurant that way. But yes some do give more than one to start with however often not the ones you want necessarily.

Thank you for the response. I will purchase 3 monthly subscriptions from now on and will still get great value that way.

Hi Jasna, They should be able to redeem and offer by logging in using the Primary Membership holder's details. It is strange that you are having difficulties, please allow us to investigate this further for you. Could you please send us an email at team@entertainment.com.au with some screenshots of what your family member is seeing when they are logged in?

Thanks so much, looking forward to hearing from you. Nyssa :)

I have no idea, try their “customer service”

Hi Jenny, can you please send me an email at team@entertainment.com.au so that I can assist you further with this! Thanks, Nyssa :)

Send question to the app developers, they will answer. They did for me. Team@entertainmemt.com.au

Hi Cory, thank you for your feedback. Do you mean that you are unable to filter our offers by 2-for-1? If yes, I will pass this along to our Developers for consideration when implementing changes for future iterations of our App.

Thanks again, Nyssa

Hi Niomi,

I'm not quite sure what you mean - are you seeing any particular error message? Are you able to send me some screenshots at team@entertainment.com.au so that we can investigate this further for you.

Thanks! The Entertainment Team.

Did you ever get an answer to this question? I have the same problem.

Hi Kathryn, Can you please confirm you have activated your Membership? Usually this error appears if a Membership is yet to be activated. You can check this via The Entertainment App. Please go to My Profile > Membership > Subscription.

If not activated, please activate it. If you are missing your activation code, please send me an email at team@entertainment.com.au, I can resend it to you.

Thanks! Nyssa

Hi Jasmine,

Yes they do! All offers that you have redeemed during the first 12 months of the 24 month membership will refresh, so that they will be available to you for the final 12 months. Hope this helps!

The Entertainment Team!

Hi Victoria, You won't be able to see all offers available without having an active membership, however you can see a selection of offers on our website. If you go to the 'offers' section and type in the region you're wanting to see you will see some of our offers that are available. Due to this, we do have what we call The Entertainment Return policy and guarantee - if for any reason you are not satisfied with your Entertainment Membership, you may within 30 days of purchase contact our office for a full refund. A proof of purchase is required.

You can read more about this in our T&Cs: external link  (section 1, paragraph 3). Hope this helps!

Thanks, The Entertainment Team

From my experience, you will not receive any technical support. They repeatedly say they are too busy. I really think the company folded.

I emailed and waited for sometime for the response, however they did offer to give me a new access code when they got back to me. I didnt want the grief of going through a bad experience again. I asked for a refund and it was processed. Very frustrating the communication side.

Hi Patricia, can you please send me an email at team@entertainment.com.au - I will arrange for your activation code to be sent to you ASAP.

Hi there, Sorry to hear you have had issues signing up. We are aware that we had an issue in our back-end a few weeks back that was resulting in Members being unable to purchase a Membership. This has been resolved. You should be able to sign up, please let me know if you aren't able to.

Thanks, The Entertainment Team.

Ask Entertainment Book direct. They should be able to help.

Hi Louey, can you please send us an email at contact@entertainment.com.au so that we can assist you further.

Thanks! The Entertainment Team.

Hi Jodi, We are very proud of all of our printed Entertainment books and will miss them dearly much like some of our members. However, we had to make a decision to move forward and we are very excited about the future of going digital, its benefits for our members and contributing towards being more environmentally sustainable.

For those that do not have their own device, you can now have up to 5 devices registered on one membership meaning that you can share with your family to make it easier for those that don't have access to a device.

Hope this helps! The Entertainment Team