I wish to cancel all entries in you checkout pleas advise how to proceed
I wish to delete my list in your checkout please advise how to remove
Hi Keith, Thanks for reaching out, sorry for the delay! If you are on a mobile device, just click into the shopping cart, and hit the garbage can icon, this will remove it from your cart. We are experiencing an intermitted error on our website on a desktop computer, but if you clear your browser history, or switch to a mobile device, it should remove the products from your cart. We are currently working on this with our IT Department and hope to have a resolution very soon!
Kind regards,
Caitlyn
Hi Keith,
This error should now be resolved on our desktop site as well. If you have any further issues in removing your product from the checkout, please don't hesitate to let me know.
Kind regards,
Caitlyn
I booked a Horizontal Falls & Cape Levique Tour and $1900 was deducted from my account on the same day that I received an email from Experience Oz saying that my date was unavailable. Surely you would check availability before deducting funds.
cape levique & horizontal falls tour
I have theme pass ticket but due to qld now having COVID outbreak we may now need to cancel holiday can we get a refund on these tickets?
Were they dreamworld? They refuse to refund me.
Hi Sandra, thank you for your question. We understand that many people have had their travel plans interrupted due to COVID-19 and we are working with each customer to offer either a credit towards other experiences in your home state or a refund if the terms and conditions of the supplier allow.
Please contact our Reservations team on 1300 935 532 or send us an email at info@experienceoz.com.au with your booking number and we will be able to respond to your enquiry as soon as possible.
Please note with the recent border closure announcements we are receiving a high volume of enquiries but we have put on additional staff to handle the volume of calls and emails to respond to you in a timely manner.
Hi, My family and i will go to Gold Coast , Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you
Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.
My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift. The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton. Looking forward to hearing from you with a favourable response.
Kind Regards Mrs Judy Ralph
Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.
Do you have movie vouchers available?
Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: enquiry@experienceoz.com.au
Hi I have booked my tickets but i have yet to receive any email. pls help?
Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.
Try calling them call us on 1300935532 or email us info@experienceoz.com.au
Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at enquiry@experienceoz.com.au with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.
Dear Sir/ Madam,
I have booked Australia Zoo for 20/8 and outback for 14/8/2018 but I haven't received any information/receipt by email. Any help?
My email is [email removed]
Regards
M.Anna Domaneschi
Good morning Maria, thank you for booking with us. Could you please give us a call on 1300 935 532 (+61 7 55922233 if you’re outside of Australia) or email at enquiry@experienceoz.com.au and our team will look into this for you and resend the voucher. Have a lovely day and please don't hesitate to contact us if you have any other questions.
Get an answer from our members and Experience Oz representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.