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Experience Oz

Experience Oz Questions & Answers

4.3 from 115 reviews

4 questions from our users

aina n.

aina n.asked

Hi, My family and i will go to Gold Coast , Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you

1 answer
Experience Oz
Experience OzExperience Oz

Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.

Judy R.

Judy R.asked

My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift.
The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton.
Looking forward to hearing from you with a favourable response.

Kind Regards
Mrs Judy Ralph

3 answers
Experience Oz
Experience OzExperience Oz

Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.

Judy R.
Judy R.

Do you have movie vouchers available?

Experience Oz
Experience OzExperience Oz

Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: enquiry@experienceoz.com.au

chelsea

chelseaasked

Hi I have booked my tickets but i have yet to receive any email. pls help?

3 answers
Muzza
Muzza

Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.

Simon.S
Simon.S

Try calling them call us on 1300935532 or email us info@experienceoz.com.au

Experience Oz
Experience OzExperience Oz

Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at enquiry@experienceoz.com.au with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.

Maria D

Maria Dasked

Dear Sir/ Madam,
I have booked Australia Zoo for 20/8 and outback for 14/8/2018 but I haven't received any information/receipt by email. Any help?
My email is [email removed]
Regards
M.Anna Domaneschi

1 answer
Experience Oz
Experience OzExperience Oz

Good morning Maria, thank you for booking with us. Could you please give us a call on 1300 935 532 (+61 7 55922233 if you’re outside of Australia) or email at enquiry@experienceoz.com.au and our team will look into this for you and resend the voucher. Have a lovely day and please don't hesitate to contact us if you have any other questions.

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