Gaura Travel Questions & Answers

Hello, Karanvir. For date change, you can call us at 1300 359 463 or +91 33350 76444. Thank you.

Hello, K.C. We apologise for the inconvenience that we may have caused you, can you please reply to this complaint by stating your Booking ID so we can transfer you case to the relevant team? Thank you and we apologise again for the inconvenience.

Booking ID: [Number Removed]

Well noted, I have shared this with the team, thank you.

Hello! Apologies for the late reply. You can check out the details of our flight options here external link  or call us at 1300 359 463 or +91 33350 76444. Thank you, and have a nice day ahead!

They will not issue a ticket. At the end moment they will ask you to pay more or apply for a refund. Technically they used your money for three months. It’s a fraud. I have trusted on them twice. Be careful next time.

OMG!! This is the situation that I am stressing about. The flight is next week and whole family is booked. I have made 7 bookings with them and spent over $10000, etickets for 4 bookings have come through but for 3 bookings, it hasn't come. Thank you for your response though!!

File a complain with ATAS as they are an Australian company they need to abide by the rules or they loose license if there are too many complains. I already lodged complaint will update if I end up getting eticket. Post review on google. Post on your social media how they are running a scam hopefully that would make them change their tactics

I will definitely do that!! Thanks for the advise, however, the main concern right now is to get my family to fly to Australia. Did you have the same situation, did you not get the tickets?

Hi Savi I just got the ticket flight is on 1st. I would suggest lodge the complain and then ring the ATAS office number they will chase things up. You have to do that now if you want tickets in time.

Thanks so much Jeet for the update! I will def lodge the complaint tonight and ring ATAS Tomorrow! Fingers crossed, I just hope I receive the tickets in time, I have 2 more bookings next month, god knows what will happen to those

Hello, everyone. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at external link . In addition to this, as written in the Terms and Conditions, the ticket Numbers will be generated between 7 – 2 days prior to departure. You can find more information in regards to the terms and conditions external link . Thank you, and have a nice day ahead! Apologies once again.

The worst travel agent I came across first denied to do date change , and suggested buying new tickets and get refund . I called Singapore airlines personally and they advised the agents can sort this issue, but GAURA TRAVEL declined to. When I with no choice hot tickets with Singapore airlines then they refused to give refund . No information was ever shared or discussed or given clear instructions. I feel sick and disgusted that I even used their company . Scamming people and taking their hard earned money is just a game for this Travel Agent . I am sick of their automated slaw response to everyone. Can’t believe so many people have gone w same thing or even worse just liKe me . How can you freaking operate from Australia but have no physical contact number for Melbourne . But all the calls are answered from freaking India . What a load of bullshit ..

I have submitted the complaint to Australian Federation of Travel Agents

Hi , The issue here is getting your eTickets , it’s not airline but it’s these scammers who won’t issue you ticket , no matter how you approach them . But one thing that worked for me to get my ticket just 48 hrs before departure was my cousin paid them a visit in their Melbourne office which was shut from outside he kept knocking on the door so finally someone came out & he asked the lady person incharge to talk to me on his phone .

Even then they didn’t issued the ticket , but my cousin was prepared to take day off the day before departure & not leave their office until they issue ticket , but by Gods grace , we got first half of ticket issued on Thursday night & after making so many inquires , they issued other half & on Friday night imagine my wife was travelling on Saturday afternoon with Singapore airlines. .

If you haven’t paid the full fare I mean have only paid 5% deposit , I will suggest book somewhere don’t waste your time with these scammers . They are doing this to 1000s of people . Some serious action should be taken against this fraud company .

I hope this helps you . All the best .

Hi GSD, They have cancelled the Malaysian airlines charter flights on the 22nd of December and I don't think your flights in January are going to go either. The Indian Government has cancelled all flights to Malaysia till the 31st of Jan 2022. Just google that and you will know. But Gaura travels won't tell you anything now. They will tell you that your flight has been cancelled 2 days before your departure. Book else where.

Hi Deepthi, If I google search MH191 and MH129, it is showing that these flights are scheduled for 22nd Dec and 23rd Dec.

Did you book for 22nd?

Hi GSD, yes I had booked the flights for the 22nd December. Leaving Delhi to Kuala Lumpur on the 22nd and departing from KL to MEL on the 23rd. The thing is the KL to MEL flight will still run as there are no issues between the Malaysian and Australian authorities. However india has banned all flights to Malaysia till the 31st of Jan. Here is the Letter from Malaysia airlines.

external link 

Hello, everyone. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at external link . In addition to this, as written in the Terms and Conditions, the ticket Numbers will be generated between 7 – 2 days prior to departure. You can find more information in regards to the terms and conditions external link . Thank you, and have a nice day ahead! Apologies once again.

Hello Brother, They finally gave me my tickets , but I went through lot of stress to get my eticket , it was my Mama G in Melbourne, they paid them a visit , I think that’s where these guys , thought of issuing me a ticket as we gave them clear indication , if they will do anything wrong like what others have faced , we will take serious action.

If any help is needed from my end please let me know . You are doing right thing bother by taking action against them , they have played with emotions & money of so many innocent people like you & me . All the best .

Hi Shera, I think this fraud company is playing with people , with their hard earned money and emotion , as people are really desperate to travel. Reading the recent reviews in Gaura travel website and product review.com.au it is very clear they are frauds and taking people's money. There are many people out there who are frustrated and do not know how to get their money back and some just give up. Because people do not make an official complaint these frauds are making money. Truly, they do not work according to Australian standards. The refunds may even take a year. I feel sad for those who have lost their hard earned money. I think many hundred people are being scammed by them not knowing what to do. It would be good if you / or as a group we do something about it. Need to get them together so we can report. If you post ur details ( not ur personal but if you can create one for this good cause) in Gaura travel review page people may reach out to you.

Hello Shera, Have taken any action, I am also planning to take a legal action. They also bothered me a lot in my difficult times. I have booked a ticket flight ticket on 17/02/2022, and immediately I had made a payment. I had sent an email on the same day by attaching the screenshot, the same day I have even contacted gaura travels and they have confirmed the same. While booking the ticket I told the agent that I am pregnant and I can't follow up, because I was already overdue. But, after booking i was calling every day for the status and update, agents said the same thing that payment was received. I have been in the hospital since 22/02/2022, When I got the baby on 24/02/2022 early morning around 02:00 through cesarean the same day around 15:28, gaura travel team sent an email stating that the flight tickets were sold out they can't be able to provide the same tickets as i have originally opted for. Then I got a missed call, and a voice message, after that I have contacted multiple times by sending emails and calls asking the agents to transfer the call to a flight change team agent who's name is Huzaifa Kachchi, but they never transferred the call and they promised to arrange a call back. After following up multiple times through mails and calls they arranged a call back, and he offered the ticket on 27/02/2022 from Hyderabad to Delhi morning 05:00 to 07:15, remaining all stops are the same, we have accepted for the same but at the end they sent a e-ticket for 26/02/2022 from hyderabad to delhi 10:50 PM to 27/02/2022 01;05 PM on 25/02/2022 at 9:53 PM to travel next day. The e-tickets were sent to me after multiple follow-ups though different communication channels. I have originally accepted the tickets from Hyderabad to Kolkata, kolkata to singapore, and singapore to melbourne with 2 stops and the journey dates were 28/02/2022 to 01/03/2022, but then gaura travel guys called me and changed to 3 stops from hyderabad to delhi, delhi to singapore, singapore to brisbane, and brisbane to melbourne on 27/02/2022 to 28/02/2022, i accepted the same, at the end travel team sent different tickets from 26/02/2022 to 28/02/2022. I already told Huzaifa Kachchi that I had a cesarean and I am in hospital and explained the situation very clearly, even though I told that my mother is a patient and she needs a wheelchair. I told ruksana to arrange a call back but she never arranged a call back. I am having all the conversation recordings and all email proofs of what the gaura travel guys have promised and what the service they provided. Gaura travel guys gave me mental tension and suffered me in my difficult times. Gaura travel agent forced and promised the things to buy the ticket.

Hello, everyone. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at external link . In addition to this, as written in the Terms and Conditions, the ticket Numbers will be generated between 7 – 2 days prior to departure. You can find more information in regards to the terms and conditions external link . Thank you, and have a nice day ahead! Apologies once again.

Hello, Tajwinder. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at external link . Thank you, and have a nice day ahead! Apologies once again.

Hi Gopal,

Please ask them about refund policy.As per my conversation regarding this ticket there is no guarantee for refund from Guarantee team

I managed to get my relative who was stranded here in Melbourne for many months because of Covid 19 restrictions. We booked him on the Chartered flight of Sri Lankan Airlines from Melbourne to Delhi through Gaura Travels. I must say I was very happy with the service provided by them. Stanley

Hey , is it true?

May be paid review from fraud gaura travel

Hello, you can check out the details of our flight options here external link  or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead!

Please be aware before dealing with them

I would suggest to book it online rather with them

Thank you will look someone else then thank you for reply

Alok was very helpful and offered the best deal available. I will use them again

Thank you for replying did you book with them recently?

Hello, you can check out the details of our flight options here external link  or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead!

100% for sure.. do not book unless you want to see yourself frustrated with the pathetic service they provide.

Thank you, I will take your advice. Joe

You are risking not just money but your confidentiality.

Hello, you can check out the details of our flight options here external link  or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead!