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Globird Energy

Globird Energy Questions & Answers

3.6 from 219 reviews · View Statistics

10 questions from our users

Sam

Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762

Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

Anonymous762

Anonymous762asked

Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.

No answers
Thayyil V

Thayyil Vasked

After seeing the reviews here, I am looking at joining Globird. Globird has a Customer "Refer a friend" reward of $50 each for each new customer referred by an existing customer. If anyone who has a Globird account would like to refer me and get the $50, please reply to this post and I will get in touch with you.

No answers
Archie C Ellis

Archie C Ellisasked

Moving soon to Barooga NSW postcode though is 3644 which is confusing to some. Electricity rates show up on comparison web sites but not for gas. Is this correct? I may have to have a electricity provider and a gas provider as seperate enities. Correct ? Would prefer if you are able to provide both.

1 answer
Globird Energy
GloBird E.Globird Energy

Hi Archie,

Thank you for your message. We provide both electricity and gas services. Having said that, we have only recently launched in NSW, so it would be worth checking if both services were available in your area. You can get a quote online without having to put any contact details: https://quote.globirdenergy.com.au/welcome

Sonia C.

Sonia C.asked

Hi,
I’ve just organised my gas account to be changed to Globird but have received a message from a 1st Energy? Who are they and why are they contacting me and more so, why has my information been given to a third party without my knowledge?

1 answer
Globird Energy
GloBird E.Globird Energy

Hi Sonia C,

You can be assured that your details have not been shared with a third party, as we take privacy very seriously. It would be worth contacting them to see how they have received your contact details - they are another energy company.

Emily

Emilyasked

Is Globird a good company for high gas user clients?

No answers
Emily

Emilyasked

Is Globird good for high gas users? I am considering switching to Globird for gas. I live in a cold part of Australia, I do feel the cold, and need to put my gas heater on often in cold weather for drying my washing, and staying warm. .... The current gas company I am with is quite costly on Victorian energy compare.

2 answers
veronicam
veronicam

Sorry Emily I cannot answer this for you, where I live we do not have gas. But I'm sure one of Glowbird customer can give you an answer.

Globird Energy
GloBird E.Globird Energy

Hi Emily,

We'd be delighted to assist you. If you can contact us on 133 456 or email CustomerService@globirdenergy.com.au, one of our helpful team members can assist you with a plan that is suitable based on your usage.

Wally

Wallyasked

What country are Globird's owners registered?

2 answers
Peter Waller
Peter Waller

To be honest Wally it is hard to tell. Have had one person come to town claiming to be Irish but living here for 20 years and being the owner, yet all indicators point toward China. Had a lawyer friend look it up and he says China as well. Very hard to track on the internet.

Globird Energy
GloBird E.Globird Energy

Hi Wally, GloBird is a privately owned company, it was started in 2014 by Irish born Australian John McCluskey who has lived in Melbourne for the last twenty years. He works in the company’s Mitcham office and he is a part owner along with some local investors and staff.

Shayna

Shaynaasked

Is there any previous customers? Do they still take money away after the disconnect date? Is there any dis-connect or leaving fee? Do they do gas as well?

3 answers
Christina
Christina

They will do Gas in approx 2 months

Susiii
Susiii

I just signed up with them yesterday, just for GAS. I've done a research on each single energy provider and found Globird cheapest in GAS and Tango cheapest in Electricity, so I changed to these from Origin. I haven't got any e-mail or SMS or anything to confirm but it's early days...

Globird Energy
GloBird E.Globird Energy

Hi Shayna,

As an energy retailer, GloBird is licenced by the Victorian government’s ESC (Essential Services Commission), and also licenced by the AER (Australian Energy Regulator). The company is a registered participant of AEMO (Australian Energy Market Operator) therefore the company must comply with the same market rules and laws as AGL, Origin or any other energy retailer. This means they can only issue bills based on meter reads provided to them by an independent (and also government regulated) meter data provider, this is usually your local distributor.

The meter data provider will only provide meter reads to one retailer at a time. If you switch from GloBird to another retailer, the independent meter data provider stops sending GloBird your meter reads and start sending them to your new retailer, so it’s impossible for GloBird to bill you beyond that point. You can contact your local distributor and verify that the reads your retailer is using to calculate your bill match with what is provided by the distributor.

There is a disconnection charge when you move out of your premises. If you are just leaving Globird and changing to another retailer at the same premises than there are no charges. As for gas, we have been providing this service since July 2018.

Get an answer from our members and Globird Energy representatives

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