Do you use containers to store household goods in and if so where do you store in Melbourne. In addition , do we get to lock the container and retain the key? Mindy you...dont bother ...read the comments from past clients and we will definitely not be using you
Do you use containers to store household goods in and if so where do you store in Melbourne. In addition , do we get to lock the container and retain the key?
Can we use plastic tubs when moving?
do you cater for small loads ie 4/5 cartons is it full containers
Has anyone been hit with a difficult access handling fee after paying for the move already?
Are all your truck drivers on meth? Wasn't impressed when 3 young lads from your company were incredibly high on ice. I'll never use your company again
Dear Erin, Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We would like to rectify the issue and investigate this further, can you please send us your best contact number and move number and send it to customerservice@grace.com.au?
Kind regards, Grace Customer Service
I'm not keen on giving my details as the driver and his workmates will be sure to return if know. I'm not prepared to have junkies come and take things they know are valuable to support their habit. I'll not be using your company who employ drug fuelled young boys, limping and unable to walk normally.
Good Morning Your company just recently moved my father from Bundaberg to Wynnum. Could you please advise if you offer a buy back option for the packing boxes that we used
I'm buying 12 cafe chairs from Fremantle Woolstores Shopping Centre, 28 Cantonment St Fremantle and would like them dropped off at the Catholic Church in Donnybrook. Could you help me to get them to Donnybrook and a quote please, thanks Priscilla Symes.
Hi Priscilla, Thank you for sending us a message. Please send us your name, email address, mobile number, uplift, and delivery address to esales_perth@grace.com.au so that someone from the team will contact you directly and will provide you with the quote.
Thank you.
Kind regards, Grace Customer Service
Priscilla Symes, 44 Dawson Place Donnybrook 6239. mobile 0400214565
Hi Priscilla,
Thank you for your information, a Grace representative will contact you soon to discuss your requirements.
Thank you and keep safe!
King regards, Grace Customer Service
The telephone number for Grace Removals appears to have been disconnected. Has the business been closed down? Please respond.
Not that I know of. They delivered my furniture only last week& picked up the cartons yesterday. Maybe they r closed because of the lockdown in Sydney or you have the wrong number. Or their office hours are only M-F.
any experience with pet relocation with Grace?
Hi Johanna We moved North with our fur baby, but she came up in the car with us. Sorry, but we just couldn't put her in the hands of anyone else :) Regards Michael
This isnt a review of my move, but a review of there emloyees in Canberra. I was driving through my Suburb Kingston in the ACT on Saturady Morning 21 March at 10:15am when I was about to pass one of there vans parked on the Kerb next to the road. Without Warning just as I was about to pass it moved onto the road. I beeped my horn and the moron driving continued, beeping his horn and kept coming, i swerved onto the wrong side of the road and past him. I beeped my horn again and then the moron from Grace proceeded to catch upto me (obviously speeding) and going through no less than 3 stop signs without stopping (which i did and is how he caught up) in an extended road rage incident. The moron and his passenger were yelling at me out their windows the whole time.
So if you want to move or get stuff transported in the ACT by grace; dont. Because the people who work there are idiots who dont know how to drive, and obviously wouldnt care about your stuff.
Will you hold furniture etc in storage & for how long?
How do I do the survey
Hi Thompson, The survey is sent out to the email you have on file with us after your final move. If you have not yet received this, please feel free to contact us at customerservice@grace.com.au to let us know how we went with you move. Kind regards, Grace Customer Service
Grace, its been 6 weeks since I reported the damages after my Brisbane to Auckland move. I have been sending follow up emails all January, I am getting read receipts on my emails but yet you refuse to respond after really rude service and not packing my TV in a box and breaking it?
Dear Stephen, Thank you for getting in touch with us so we can look into this issue. We’ve have escalated this matter and passed on your details to a Grace representative who will be in touch with you shortly to resolve the issue.
Kind regards,
Grace Customer Service
Seems typical of the staff to refuse to accept responsibility for damages they cause.
Dear Daniel, We weren't able to locate you in our system, but we would like to investigate this issue further. We would greatly appreciate it if you could send your name and move number to customerservice@grace.com.au Kind regards, Grace Customer Service
How do I escalate a customer service complaint? I am currently in the midst of a relocation from Sydney to the UK, and having an absolutely appalling customer service experience, which has resulted in out of pocket costs for me and considerable delays in delivery. However, I have received excuses and no solutions from my original Grace Representative and the customer service email that I have cc-ed is silent. The only way I can find contacts for senior customer service and branch management for Grace is via LinkedIn as there are no details on the website, and tumbleweeds via the email communications!
Hi Caroline, The experience I had was with the Adelaide team which was wonderful and very obliging at every step, even checking in with me after my arrival in Melbourne. My only suggestion is to ring the customer service centre and ask to be put through to the head of that department. Asking to speak to someone is more personal and harder to be ignored as may be the case with whoever has received the complaint via email. I always spoke to my Rep and only used emails to confirm discussions and understandings. Alternatively if all else fails ask to speak to the General Manager/Director of Operations. I hope this is of some help. Good Luck.
Liz
Hi Caroline You could try +61 2 9838 5600 for one Sydney office, or email sydney@grace.com.au You didn't say where you are right now, but if you are still in Australia, you can phone 1300 723 844 Another email contact I found on their website is removals@grace.com.au
I found this to be interesting: "With our extensive branch network across Australia and New Zealand and our extended international partner’s network, we provide a door-to-door service, ensuring your belongings are in safe hands from start to finish."
I read that to mean that Grace is using an INTERNATIONAL PARTNER which could mean they are not actually doing this removal, but relying on the integrity of a third party to protect their good reputation.
I am sure if you approached Grace with the situation you have experienced, they would be hopping mad that anything other than a smooth transaction had occurred.
You could light a fire under somebody if you use the right approach (whatever that may be).
You could mention to them that you could take your case to the NSW Head Office of Fair Trading.
Their number is 61 2 9895 011, but in any case I would give Fair Trading a call to see if there is any other avenue you can take to get satisfaction.
Finally, I feel for you, because once you commit to (and pay) a removalist, you are at their mercy.
This particularly difficult once you go overseas yourself and wait (and wait ... and wait ... ) for your possessions to arrive.
Persist with it ... and all the best
Ivan Ballin
Unfortunately this seems to be their MO - a thin veneer of customer service then they go silent. Have a look at some of their responses on this webpage - they commit to following up and then simply don't.
I am currently grouping these complaints to lodge with the Australian Consumer & Competition Commission as Grace is a national organisation. I am also currently in discussion with two legal firms about pursuing the matter in court. If your interested please email me at [email removed]
How long does it take for you to move household goods and car from Mackay to Canberra?
Hello Jennifer L, We would be happy to provide you with a quote. Please contact our Moving Consultants at; info@grace.com.au or phone 1300 723 844, with your details and they will assist you with an estimate for your move.
Kind Regards
Grace Customer Service.
cost of moving 2 bedroom unit too same, from strathfeild to homebush nsw with packing included
Hi Denise, We would be pleased to provide you with a quote. Please contact our Moving Consultants in our Sydney branch at; info@grace.com.au or phone 9838 5600, with your details and they will assist you with an estimate for your move.
Kind Regards
Grace Customer Service.
Do you help move a car from Sydney to Toowoomba?
Hey Sharon, Yes we can help with relocating your car from Sydney to Toowoomba, for more information please visit our vehicle transportation page external link or call us on 1300 723 844. Kind regards, Grace Customer Services
Our daughter is moving back from London to Sydney in May/June 2016, and wants to bring home personal belongings and framed pictures and some breakables - no furniture! Would Grace be able to provide that service?
Hey MalCH, We can most definitely assist your daughter with moving her belongings back to Sydney. Please feel free to contact us directly at info@grace.com.au and one of our Moving Consultants will be able to provide you with a quote and a relocation plan.
Kind regards,
Grace Customer Service
Hi!
Is it normal to wait a week to get an onsite quote?
I was wanting to squeeze grace in as a final quote for comparison. I called yesterday and today am offered 12pm next Tuesday as first available.
I'm wanting pack and removal at end of February.
I'm double checking as the girl I spoke with today was not all that interested.
Thanks!
Hi Laura. I don't know but that seems slack. I dealt directly with the people in the local office which at the time was Darwin. If you can't get what you want then vote with your feet. Sue
Hi Laura,
For me it was pretty fast and i did transact twice- once in Melbourne and once in Brisbane- both the times it was well on time.
Thank you Sue B and Amit. I thought it was slack also. When I tried to alter time I was told no. Then I asked for following day and again didn't get preferred time but hesitantly almost made a booking for a home visit. Then I realised it may not be worth delaying my decision by a week. The girl on phone was so quick to say, "do you want to cancel the booking" in a 'I don't care' tone.
I used grace years ago for a cross country move and forgot about them when I recent,y got quotes for a move to China. I thought I would see if they were interested in a chance to get my business ($10-20k) but clearly not.
Laura we would be happy to assist you in getting a quote, but it does depend on the local branches availability. If you could email your contact details including where you are moving to and from to customerservice@grace.com.au, we will follow this up on your behalf.
Kind regards,
Grace Customer Service
Just a heads up Laura- your experience will likely reflect their service all the way along. Go with another company, I've heard Crown are far better and way more professional.
Sausage roll - well if they think it's okay to be so non chalant when someone may want to give them business, I saw it as an indicator for how I will get treated down the line. One week for a quote from a large company is too long. I don't care really, there are other good companies that were efficient to deal with. I have heard crown are good too.
Be careful with the quote you receive. Even though their proposals are in writing they don't necessarily honour them.
Better double check everything.
Something you don't actually need when moving.
Good luck with your move.
Kat, really. What do you mean companies don't honour them? Do prices change once you have paid?
Get an answer from our members and Grace Removals representatives
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