26 questions from our users
Are all your truck drivers on meth? Wasn't impressed when 3 young lads from your company were incredibly high on ice. I'll never use your company again
Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We would like to rectify the issue and investigate this further, c...an you please send us your best contact number and move number and send it to firstname.lastname@example.org?
I'm not keen on giving my details as the driver and his workmates will be sure to return if know. I'm not prepared to have junkies come and take things they know are valuable to support their habit. ...I'll not be using your company who employ drug fuelled young boys, limping and unable to walk normally.
I'm buying 12 cafe chairs from Fremantle Woolstores Shopping Centre, 28 Cantonment St Fremantle and would like them dropped off at the Catholic Church in Donnybrook. Could you help me to get them to Donnybrook and a quote please, thanks Priscilla Symes.
Thank you for sending us a message. Please send us your name, email address, mobile number, uplift, and delivery address to email@example.com so that someone from the team will ...contact you directly and will provide you with the quote.
Priscilla Symes, 44 Dawson Place Donnybrook 6239. mobile 0400214565
Thank you for your information, a Grace representative will contact you soon to discuss your requirements....Thank you and keep safe! King regards, Grace Customer Service
The telephone number for Grace Removals appears to have been disconnected. Has the business been closed down? Please respond.
Not that I know of. They delivered my furniture only last week& picked up the cartons yesterday. Maybe they r closed because of the lockdown in Sydney or you have the wrong number. Or their office hours are only M-F.
This isnt a review of my move, but a review of there emloyees in Canberra. I was driving through my Suburb Kingston in the ACT on Saturady Morning 21 March at 10:15am when I was about to pass one of there vans parked on the Kerb next to the road. Without Warning just as I was about to pass it moved onto the road. I beeped my horn and the moron driving continued, beeping his horn and kept coming, i swerved onto the wrong side of the road and past him. I beeped my horn again and then the moron from Grace proceeded to catch upto me (obviously speeding) and going through no less than 3 stop signs without stopping (which i did and is how he caught up) in an extended road rage incident. The moron and his passenger were yelling at me out their windows the whole time.
So if you want to move or get stuff transported in the ACT by grace; dont. Because the people who work there are idiots who dont know how to drive, and obviously wouldnt care about your stuff.
How do I do the survey
The survey is sent out to the email you have on file with us after your final move. If you have not yet received this, please feel free to contact us at firstname.lastname@example.org to l...
Grace, its been 6 weeks since I reported the damages after my Brisbane to Auckland move. I have been sending follow up emails all January, I am getting read receipts on my emails but yet you refuse to respond after really rude service and not packing my TV in a box and breaking it?
Thank you for getting in touch with us so we can look into this issue. We’ve have escalated this matter and passed on your details to a Grace representative who will be in touch with yo...
Seems typical of the staff to refuse to accept responsibility for damages they cause.
We weren't able to locate you in our system, but we would like to investigate this issue further. We would greatly appreciate it if you could send your name and move number to customerser...
How do I escalate a customer service complaint? I am currently in the midst of a relocation from Sydney to the UK, and having an absolutely appalling customer service experience, which has resulted in out of pocket costs for me and considerable delays in delivery. However, I have received excuses and no solutions from my original Grace Representative and the customer service email that I have cc-ed is silent. The only way I can find contacts for senior customer service and branch management for Grace is via LinkedIn as there are no details on the website, and tumbleweeds via the email communications!
The experience I had was with the Adelaide team which was wonderful and very obliging at every step, even checking in with me after my arrival in Melbourne. My only suggestion is to ring...
You could try +61 2 9838 5600 for one Sydney office, or email email@example.com
You didn't say where you are right now, but if you are still in Australia, you can phone 1300 723 844 ...
Unfortunately this seems to be their MO - a thin veneer of customer service then they go silent. Have a look at some of their responses on this webpage - they commit to following up and then simply do...n't. I am currently grouping these complaints to lodge with the Australian Consumer & Competition Commission as Grace is a national organisation. I am also currently in discussion with two legal firms about pursuing the matter in court. If your interested please email me at [email removed]
How long does it take for you to move household goods and car from Mackay to Canberra?
Hello Jennifer L,
We would be happy to provide you with a quote. Please contact our Moving Consultants at; firstname.lastname@example.org or phone 1300 723 844, with your details and they will assist you with an ...
cost of moving 2 bedroom unit too same, from strathfeild to homebush nsw with packing included
We would be pleased to provide you with a quote. Please contact our Moving Consultants in our Sydney branch at; email@example.com or phone 9838 5600, with your details and they will assist...
Do you help move a car from Sydney to Toowoomba?
Yes we can help with relocating your car from Sydney to Toowoomba, for more information please visit our vehicle transportation page http://www.grace.com.au/home-removalists/vehicle-relo...
Our daughter is moving back from London to Sydney in May/June 2016, and wants to bring home personal belongings and framed pictures and some breakables - no furniture! Would Grace be able to provide that service?
We can most definitely assist your daughter with moving her belongings back to Sydney. Please feel free to contact us directly at firstname.lastname@example.org and one of our Moving Consultants will ...
Is it normal to wait a week to get an onsite quote?
I was wanting to squeeze grace in as a final quote for comparison. I called yesterday and today am offered 12pm next Tuesday as first available.
I'm wanting pack and removal at end of February.
I'm double checking as the girl I spoke with today was not all that interested.
Hi Laura. I don't know but that seems slack. I dealt directly with the people in the local office which at the time was Darwin. If you can't get what you want then vote with your feet. Sue
For me it was pretty fast and i did transact twice- once in Melbourne and once in Brisbane- both the times it was well on time.
Thank you Sue B and Amit. I thought it was slack also. When I tried to alter time I was told no. Then I asked for following day and again didn't get preferred time but hesitantly almost made a booking...for a home visit. Then I realised it may not be worth delaying my decision by a week. The girl on phone was so quick to say, "do you want to cancel the booking" in a 'I don't care' tone. I used grace years ago for a cross country move and forgot about them when I recent,y got quotes for a move to China. I thought I would see if they were interested in a chance to get my business ($10-20k) but clearly not.
Has anyone used Grace for a move to China? What was the import duty/taxes situation like? Did you take your appliances?
China has strict import and our dedicated International Moving Consultants can provide you with all the relevant information you require, including relocating your appliances. Please fee...
My move from our old house to our new house was smooth and excellent with the help of Grace removalist. Staff are very courteous and hardworking. There is only one thing that they need to complete to pick up the used boxes which I already requested them twice but they haven't actioned it yet. My garage is half full of empty boxes and cannot do much inside. Please let me know when can they be picked up? Mac
Glad to hear you enjoyed your moving experience with Grace, and we will arrange for your local branch to collect the cartons. If you could please email us at email@example.com w...
Hi Grace Representative,
I need to speak with someone regarding a recent move we undertook recently with Grace from SA to UK.
Because I am now in GMT, I can often only ring during outside hours and it is incredibly frustrating to be transferred to a branch that is closed for the day!
I don't want to leave a negative review, I really want to give Grace every chance to help me fix what has happened, but I am so sick of the delays caused by the process of e-mail to e-mail communication.
If you are able, please direct me to someone who can help me resolve this in real time, either by phone or online chat.
Dear B. Simpson,
Sorry to hear of your current moving experience and we would like to further investigate your move. If you could please email us at firstname.lastname@example.org with your full nam...e and move number then we will ensure to follow up the matter outside of the branch business hours.
I've just used Grace Removals unfortunately. They have lost one of the boxes which has a lot of books in it. Would you be so kind to let me know, please where did the box with the books would be? Have the removalist taken to another place? Please give me an answer. Thank you.
Unfortunately I used grace removals. They are terrible company, careless and i am very upset, because they can't find one of my boxes with the books in it.
Anne, nothing unusual. Ignored phone calls till recently. Denial of all responsibilities. I still have 4 boxes missing and they said Grace claimed they have camera footage of re-transferring all my st...uff. I'm waiting. I will write a detailed review soon of my terror. I've been a customer since 1997 and they do not even bother with more than 20 phone calls until last week but NO resolution. We shall see how they play this game. I will detail how Grace avoids all responsibilities by the Condition Report which is done with SYMBOLS. The Condition Report is FAKE too as I discovered that they state that items are soiled and have markings when those items are new and are delivered clean. However, whatever that was delivered damaged, Grace has buffered themselves from damaging your items. There are other investigations going on and I will give Grace an opportunity to right some serious wrongs but I will update and detail my drama with them and I will never use them again!
Unfortunately we made a similar experience with Grace. They don't take ownership or responsibility rather blaming the customer.
Not solution focused at all.
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