Gym Direct Questions & Answers
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Every review says they have poor customer service. Is that true?
We are happy to help with any questions you may have, give us a call at 1300 488 866 and one of our staff will give you a hand :)
Thank you. - Chris | Gym Direct
Absolutely disgraceful service order made my order on 25 February I have had absolutely no communication with Jim direct even though I have been emailed them was told a week ago that my order had arrived at their warehouse and I’m still waiting for my order Will never buy from them ever ever again
Shocking service, we should complain to consumer affairs. They don't care and get away with it.
I’m making complaint with department of fair drafting you can do it online
Yep I will be reporting it as a scam. I am not convinced I will be receiving my products. They told me 2 weeks ago it was being packed, then 2 days later told me it wouldn't be in Australia for 2 weeks.. how does that work???
Got the exact same email. 'great news we are packing your order as we type' hahaha wow these guys are legit the worst. Not even an apology.
has anyone got their equipment? I placed my order 23rd March.... have received nothing and no response to any of my emails? Who do i take this up with? Any advice?
Not me. J also ordered around that date and no response when I ask for a refund
its has been 10 days since my last email follow up and have still not received a reply. If i don't hear from them with a date for delivery I will be disputing the transaction with my bank - as goods have not been received.
I got 4/5 items on 21/4. Ordered on 26/3. The communication is really frustrating but your items would come eventually (usually 1 day after you get the dispatch notification). You may try messaging them and push to get your order jumping the queue, I've seen it worked for some. Or can get a refund from your bank or PayPal if you can get the stock somewhere else. All the best
I got half of my order .. 10 weeks later . I think they need to be flagged with the ACCC Very misleading
Do a chargeback from your credit card or PayPal. They have no products and are sitting on a mountain of cash by deceiving customers. You can’t call them and they are not having reviews on TrustPilot deleted after they removed their Facebook reviews.
FYI - the registered owners are Lily See and Adrien See even though they deny it.
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