Hello Solar Questions

Colin H.3y

“Powerpal” referred us to Hello Solar for a new Heat Pump Hot Water System to replace our Gas Assisted Solar Hot Water System, of which we received our Quotation and Solar Rebate from Hello Solar. Why is it taking so long to answer my question related to the quotation, specifications, and installation from Hello Solar? Some background, they first came to install the system without a qualified electrician and the plumber did not have the right fittings for plastic gas pipe, and he would not take the old storage tank away, so after a call the installation was canceled. I now felt it prudent to look more closely at the specifications, warranty, and location of the system, further questions were emailed to Hello Solar’s representative Kane who clarified most of my queries, but after more than 2 weeks my emails are being returned unanswered. Please pass this on and have someone call me at [Content Removed]

Aisha A.5y

How do I install the online APP for the inverter? Is it compatible with iPhone?

Hello Solar DM 5y

Hi Aisha, the app is certainly compatible with IOS devices. Could you please reach out to us at base@hellosolar.com.com.au and include your reference number so we can forward you the instructions to install the app?

Jeffrey C.6y

If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?

Karen 6y

Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else

Hello Solar DM 5y

Hi Jeff, thank you for your enquiry. Please contact our sales team on 1300 070 786 to get a quote with any applicable subsidies itemised. Team, Hello Solar.

Roshan Fernando6y

My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.

Christopher B. 6y

My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.

Hello Solar DM 5y

Hi Roshan, thank you for your enquiry. Please contact our team on 1300 070 786 (option 2) for any assistance you require with the product, we have a team of specialists ready to help! Team, Hello Solar

Kecka7y

How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered

Karen 7y

That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.

HowItReallyIs8y

Just had a call from this company to our small business in Sydney has anyone dealt with them in Sydney for a business, we said we don't own the building and they tell us that's not an issue they will follow up with the owner to get permission etc. Would love to hear of anyone's positive experiences in Sydney if there are some - thanks :)

geckonet 8y

If you are thinking of using this company, do your research. The owner is the prior Director and Co-owner of The Home Improvement People and Got to Go Solar that operated in NSW. Reviews on both of these companies, not to mention Department of Fair Trading (see links below), should tell you all you need to know.

Product Review Links:

https://www.productreview.com.au/p/the-home-improvement-people.html

NSW Department of Fair Trading Links:

external link

Don't take my word for it, do your own research and make a fully informed decision.

HowItReallyIs 8y

Thanks we didn't get involved but knew nothing about them and that is why I asked if anyone did (part of my research in fact was that question on this site). Appreciate your response. There are a lot of sharks out there, hard to find anyone these days that does what they say they do well P.S. don't get me started on the Dept of Fair Trading either they are not without their fair share of knuckle heads.