19 questions from our users
I am wanting to order a pair of Maui Jim OLA MATT BLACK 764-02....do you have any in stock?
I live in Perth West Australia, so what would be your delivery time?
Thank you for your enquiry.
We can confirm that model Maui Ola 764-02M (Matte Black frame and Neutral Grey Polarised lens) is currently available in stock. We would also like to inform you that delivery time estimated for Perth is up to 2 business days from the date of dispatch.
What is the cost for delivery to mebourne 3038 and will I receive glasses before Christmas?
Thank you for your message.
We offer free delivery worldwide and if the frames are available in stock then you should receive the frames within 2 business days.
Hi there, Do you hold the Maui Jims Ohia (R703 - 02S) in stock at the moment?
I am located in Sydney, Australia and was wondering how long it would take to get these sent to me?
Lastly, what is your return policy please?
Thank you for your help.
Thank you for your message.
We can confirm that model Maui Ohia R703-02S is currently not in stock and estimated delivery time is up to 9-20 business days.
I would like the Maui Jim Summertime. Are they in stock?? Also my preference would be the Tokyo Tortoise and not the rose colour. Is it possible to get the alternate colour
Hello, the Tokyo Tortoise is not in stock so will be 9 - 20 business days delivery from when you order. Right now, we have 1 White Tokyo Tortoise in stock, 2 Olive Tokyo Tortoise and a few Pink Tokyo Tortoise which are all same/next day shipping. Thanks, Mike
Hello, I'm considering buying Maui Jim sunglasses and have read that all your products are authentic, so that's great! Will Maui Jim also provide warranty and repair service for sunglasses bought through iframes, or do you provide this yourselves? Asked in a different way, will Maui Jim honour warranty for sunglasses bought through iframes?
Hi Mark, Maui Jim should honour the warranty which is a 2 year warranty however, if for any reason you have any issues we also cover the warranty so you are protected either way. Thanks for your question, Jacky.
No! Maui Jim Australia advised in writing when I asked this question that they do not recognize I frames or Vision Direct as authorized distributors (possibly because they by pass Maui Jim Australia fees and import direct to reduce the selling price) so they are not covered under the same local warranty which include free repairs and replacement arms / nose pads etc but will repair their imports and charge a fee, There is no 2 year warranty available except for glasses purchased with a receipt from authorized distributors listed on the Maui Jim Australia web site. Personally I think I Frames have a great price for authentic glasses and I plan to buy from them in the future, however like my grey import Samsung mobile I cover my own insurance on low value items, just need to be extra careful.
Hi. I was wondering if the Maui Jim Howzit (73457) glasses were in stock yet? I am keen to purchase them but prepared to wait until they are in stock. Please let me know when they are in stock. Thanks. Cheers. Ron
Yes we can supply those frames to you. Please note delivery will be approximately 20 business days.Please go ahead and place the order and we will try to source this frame and ship as soon as possible.
Hi are these products authentic? & if so do you guys provide any proof? Yhanks
Hi Ivan yes all our products are 100% authentic and come with original cases, cloths and tags. We also provide a 12 or 24 month (depending on the brand) warranty.
Hi. I am keen on buying a pair of Maui Jim Howzit (73457) sunglasses and was wondering if they are in stock, how much they are and how long would they take to be delivered. They are genuine Maui Jim's ... right??
Thank you for your enquiry.
Unfortunately this frame Maui Howzit 73457 is not available in the stock at this moment but if you place the order on our website we can arrange this in within 9-20 business days.We can confirm that these are 100% genuine and come in original packaging.
Hi. Thanks for your reply. When do you think they will be in stock and available and how much will they be?
I am looking for a replacement for my favourite Rayban Folding Wafarer 4105 - 710 - size 50-22-140 which I lost overboard on a boat. In your website it calls them light Havana crystal brown lens. I am a little confused about the word "light" as this is not mentioned on other websites. Does that mean that the lens are lighter than normal? Are there different lenses of the same model? The model number seems to be the same as other glasses .
Also can you tell me whether these Raybans are made in Italy or Asia? I received these as a present from Europe so guessing the originals came from Italy.
On some websites these are called men's sunglasses, but on others women's even with the same size. I am female with average size face. So presuming if I choose the 50-22-140 it should be right for a female.
can you verify if I can return these if the size is not correct.?
Hi Maeve, you should go by the code which in this case is RB4105 710 size 50-22-140. Some websites have slight variations of the description but if the code is the one you are looking for then you will get what you are after.
Ray Ban produces their frames in factories in Italy as well as Asia and where the stock is made is beyond our control unfortunately. Regardless of the country of manufacture, all frames are made to the same high standards.
You have 100 days from purchase to return your frames as long as they are in original condition.
Hi there. I am after a very good pair of polorized sunglasses. I play Lawn Bowls and Tennis in very bright sunshine so need top protection for my eyes. I like the Maui Jims Banyans, Hokipa and Oakley half jacket or similar. Maybe I need half frames for sturdiness? Please recommend a couple of choices before i send my order in. I dont mind paying for the best quality lenses and frames. cheers Tom.
Hi Tom, the frames you suggested would all be good options. Both Maui Jim and Oakley make great polarised lenses. Maui Jim are amongst our top selling brands for polarised lenses so if you have a pair of those in mind that suit and are comfortable then I would recommend going with one of them. Thanks, Sam.
Hi your Maui Jim Cliff House in Gold please advise where they are made & are they the genuine Maui Jim?
Hi Cindy, all our items are 100% genuine. Maui Jim is typically made in Japan.
I want to buy those Ray Ban RB3016 W0365 CLUBMASTER sunglasses.
But why the "Made in Italy" on the side of the sunglasses in the pictures are covered?
Are these glasses literarlly made in Italy? I'm concerned.
Hi Ariel thanks for your question. While many Ray Ban frames are still made in Italy, some are being produced in Luxottica's factories in Asia. It is still being produced to the same high quality standards and is still made by Luxottica. Unfortunately there is no control over whether we get models from Italy or Asia and it is often a mixed bag. Unfortunately we cannot guarantee it will come from Italy but again the quality is the same which ever factory it comes from. Thanks, Lucy.
Can u tell me, NEW Porsche Design Porsche 8556A Polar Mens Sunglasses Polarised Black 61mm, what country made? is Titanium frame and Polarized? and 61mm smallest size and suitable to Asian? also how long delivery within Melbourne?
Hi Tom, Porsche Design 8556A comes with polarised green lenses and these frames are made in Italy. Yes, it has a titanium frame and the smallest size is 61mm. Once you place the order it takes 1 - 2 business days for delivery within Australia (regional areas may be a little longer). Thanks, Sam
I received the Porsche design glasses and the frame has "Made in Japan" written on the arm of the product. This is not what you stated and therefore I demand a full refund of the product or an exchange for a pair that is truly made in Italy, if that exists.
Are your Persol genuine handmade sunglasses? I am planning to buy one..
Thanks for your question.
Persol sunglasses are handmade in Italy and
we only sell 100% genuine sunglasses purchased from the manufacturer.
Hi do your Porsche 8478 comes with two sets of lenses ?
Yes, I can confirm that Porsche 8478 comes with 2 sets of interchangeable lenses.
Are all the sunglasses genuine?
You can be sure that you are getting the real deal with iframes. All our products are 100% genuine with original tags and cases.
I placed an order in iframes and when I proceed to checkout, it didn't let me go through but when I checked on my bank account, the money for the glasses actually already deducted but I didn't receive any of the confirmation from iframes that my order succeed. Is this case happen to anyone before? Please advise. I send them an email regarding that matter but didn't get any respond nor they answer their customer call.
It took a few days for my invoice to be emailed through. I think 3 - 5 business days? With calling them try the new sales option. The money you'll save on glasses will be well worth it
Keep trying to get on to them, there are a couple of email addresses, I got a helpful chap on this one: email@example.com
You will get your sunglasses, they are an honest company, once they realise the error.
Am looking at the sunnies Ray Ban 2140 902 58
The ones I have seen in the shop have additional numbers, are they the same sunglasses? The numbers on the ones I would like are below. Can you confirm the numbers on the inside of your sunglasses are the same?
Ray Ban 2140 902 58 50_22
My sunnies are in black so the model number is Ray Ban 2140 901 50_22. The 902 seems to be the tortoise version of this. And the 58 is the width of the lens in mm.
Hi there, yes the correct model number is 2140 902/58 (50mm lens size and 22mm bridge size). Some stores add their own numbers as well but this number is the original Ray Ban number and matches our frames. Thanks, Alex, iframes support
Most often than not, sellers would always claim their products are authentic? With your low price, how can you sell authentic products, lower than the manufacturers price.?
Hi Cesar, we are online only so have much lower overheads than retailers and we can therefore work off lower margins. All our products are 100% genuine and come with all original manufacturer's packaging and authenticity booklets. We also offer a local 12 month warranty.
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