The box label for the Robot Roomba 670 advises that in California it is known that the machine has chemicals that are known to cause cancer and birth defects. is there any more information on this?
Hi David, our customer service team would be happy to clarify the details of this with you - please call 1300 727 421 to chat to a representative. Kind regards, iRobot
Hi David, we have been further advised that as of 2020 this warning statement is no longer applicable for iRobot products, and is in the process of being removed from packaging and user manuals. The box you are seeing this warning on was likely produced before this change was made. Hope that clarifies - please feel free to reach out to our service team as per above if you'd like further information. Kind regards, iRobot
Thanks- that is good to know. David
Roomba 670 is 2 days old and it has lots of trouble finding the docking station, station is in a clear position approx 3 feet or 900mm clear on both sides, I can put rooba 6 feet or 1800mm away from the station and sometimes it still cannot find it, it just goes in another direction. not sure what is wrong, have had roomba's in the past never had this trouble.
Hi Gary, sorry to hear this. Could you please follow the steps within the below support article: external link If this does not resolve the issue, please try rebooting or factory resetting your robot. If the issue persists from here you may benefit from further assistance from our customer service team. Please use the contact form on our AU website to get in touch with them directly.
Please let us know if there is anything we can do to further assist. Kind regards, iRobot
We had the same issue, the Roomba service team had the robot for two months saying they could not replicate the issue and wanted to charge a $180 service fee. When the robot was returned we ran it for a week with the exact same issues.
Today, job “cancelled“ at start same. Ie scheduled start time ... 9am. Job cancelled at 9am ( before it even started). Other times in clean everywhere mode, sometimes operates for around 30 min., other times 65 minutes. Does not clean everywhere even when cleaning for over 1 hour ... misses rooms completely. Very frustrated with the lack of performance !! WHY ?
My brand-new 670 arrived a few days ago in a carton whose badly crumpled side had black marks that looked like a tire tread. The interior (retail) box was crumpled in the same spot. The vacuum looked OK though, so I registered it. It cleaned well today but has an incredibly loud rattle. Is it supposed to? What should I do?
Hi Nancy, so sorry to hear this. Your robot will make noise while operating however a loud rattle doesn't sound right. We would recommend contacting the retailer you purchased from to report the item being damaged in transit. Please let us know if there is anything else we can do at this time to assist. Kind regards, iRobot
Can Roomba be used on tight weave carpets ?
Hi Cheryl, this model of Roomba will work on tight weave carpets however it may not be able to engage a high level of suction. For houses with large carpeted areas, I would recommend upgrading to a higher model that has increased suction ability suited to these surfaces. Feel free to let us know if you have any further questions. Kind regards, iRobot
What do I do about plugs. I cant lift them off the ground. I have lamps, phone and other things plugged in around the house and it gets tangled in them?
HI Annette The Roomba's do have an anti tangle feature, however if there are a few cables on the floor together, it is possible it may get caught up. I recommend may be getting a Dual Virtual Wall to stop the Roomba from going into that area.
Does 670 and 690 not work on darker carpets?
good Afternoon Tamara Depending on the brightness of the home verse the darkness of the carpet will determine if the Roomba will work. All models have cliff sensors underneath, these detect a drop in the level from about 2" upwards. Due to this dark to black carpet or flooring can been seen as a drop in the floor.
If you would like to discuss this a little more, please do not hesitate to contact our office on 1300 727 421. Kind regards iRobot
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