Kitchen Connection Questions & Answers

Sorry, I don't know, I didn't have cause to complain. Perhaps look on their website or phone one of the shops?

Hi Cheryl We had inbuilt Wardrobe reno done. We had a independent builder do ripout of old wardrobe and plastering. Wardrobe/ Kitchen Connection installed new Wardrobe.

KC arranges trades to come and do the work, but your agreement is with them directly and you them pay individually. Like all tradies you need to watch them closely to make sure they're doing a good job and don't inflate the end bill.

Hi Sandra I don't think so but probably best to check with kitchen connection staff. We paid a deposit, an interim payment prior to check measure and then the remaining just prior to delivery. Cheers.

I think you will find that is the norm.

Thank you. Mines damaged in some areas and will need replacing once fitted so I've been told. Just would have thought it would have been better protected.

Agree. Too much sales pressure on the day which is quite off putting and unfair. This is a huge decision for the buyer and a lot of money. I didn’t proceed for that reason alone. Shame because the designer was actually really good, but should stick to design process only and respect the customer when they need space to make big decisions. They need to change their business model so its less about their pricing margins which seem to fluctuate from day to day and more customer centric at this early stage.

Go to https://support.productreview.com.au/hc/en-us/articles/203909206-How-do-I-remove-my-review- and follow their procedure

6 month wait but installation itself was a week.

5 month wait but installation itself was a week.

Hi DianaBS We do not offer flat pack kitchens. All our kitchen cupboard board is 100% Australian made and have high moisture resistance (HMR). Asditinally, all our kitchen cabinets are delivered to you home fully assembled.

Regards Kitchen Connection Customer Service

Hi Sonia Yes you can purchase you own appliances for Kitchen Connections approved trades to install Regards Kitchen Connection

You think 3 months is a long time, try 18 months to get my entire kitchen replaced as is has fallen apart.

How much did it cost

Hi Tracy, they allow 3hours in home visit to do design, it sounds a long time but they can pick up ideas that you may not even think of and this could give you a better design, however they will still take all your ideas in and design what you want. I think Daryl was here at 3pm and stayed just over the 3hrs allotted but he was fine with that and he did such a wonderful job with my design ideas. I hope this helps

We were told 3 hours, so when we booked for 5 pm we thought 3 hours was ok. Ours left 6 1/2 hours later at 11:30pm. My husband had to go to bed as he is up early. I am going to make a formal complaint and am currently seeking legal advice as we signed up to the contract and paid a deposit. I felt the sales tactics pressured me into signing a contract and paying a deposit, which given the time of night was unreasonable.

we had the same issue, ours didn't stay that late, it is a tactic that these [Content Removed] use and I hope you get your money back. We were prepared to lose our deposit after we paid because of the rep and the attitude of the manager. Our kitchen was finally finished about 13 months after they started it. Good Luck

Can’t help you with that as I didn’t have a complaint. First point of call would be the customer service manager I guess. The couple of minor issues I had were directed to the aforementioned and were resolved by that person.

Did you find where to complain because I am having trouble doing the same.

?? Waiting for my deposit back.

There is no cooling off period. If you decide not to proceed, you forego your deposit. Read contract terms.

The cooling off period is not listed in the contract but its legislated that there's a minimum 5 days cooling off.

Hi David. Thanks for your prompt response. Fortunately, or unfortunately, it is not the Blum Draw Slider per se that is at fault. If the 6 drawers were empty or half-full, the mechanism works as it should. The issue with the loaded drawers had been reported to Kitchen Connection almost straight after the kitchen was installed and twice thereafter following 2 x site service visits. I've also gone in personally to the branch in Maroochydore, was promised in vain that someone would come out. You may go back to your records to concur. Even then, we suggested that Kitchen Connection consider the 65kg version in place of the 30kg of Blum's product. I will admit that I am not an expert, it just seems logical to deduce that it appears to be a weight problem as the drawers work when empty. I must stress, I am not in any way looking for a hand-out or freebee. Even now, I am willing to pay the difference between the 30kg and 65kg versions if that is what is required. All I am after is a working solution. These drawers never worked as they should from get-go.

David, to recall. We have 17 draws. 11 are working as it should. 6 are not. The 11 all have lengths between 85cm to 93cm. The 6 problematic draws are all approximately 120cm in length.