Maxi-Cosi Euro Questions & Answers

Hi Debbie, Please reach out to our consumer care team who can assist with instructions etc. customerservice@dorel.com.au. Regards Claire - Maxi Cosi Team

Same… did you end up being able to fix this?

Hi Francine, Thanks for reaching out. We recommend the use of the infant insert for the first 3-6 months. Please feel free to reach out to our customer service team 1300 809 526 who can assist you further. Regards Claire - Maxi Cosi Team

Hi Melody, Although my girl is almost 5 now I did take the infant insert out and it made a big difference. I still use the carseat for her now so compared to other parents we've only ever had to buy this one. Still a great buy!

Did you find a resolution for this as I’m facing the same issue but have yet to contact maxi cosi.

Hi Laurie, Please feel free to get in contact with our customer service team who can assist further. 1300 809 526 or customerservice@dorel.com.au. Regards Claire - Maxi Cosi Team.

Maxi cosi refunded us the cost of the chair. Our GP and chiropractor both wrote letters and deemed it as not fit for purpose based on our experience.

Ours was the same as yours, facing in. It's annoying but I'm not sure it's a safety issue or anything. Those straps get twisted so easily though. You could take it back if your not happy though

Hi Dan

Any luck with this-? Just put mine in and saw this problem. Definitely going to be a pain if that's how it is!

You can flip the buckle around by pulling the pin out at the back of the seat, pulling the strap out, turn it and then put back in. Do the same for the other side so there are no twists in the strap at the anchor point. Just need a flathead screwdriver to get the pin out and clicks back in place easily. Out of the box the buckle is in the correct position for forward facing but not rear facing.

It is different depending on which way the seat is facing. It's not that easy to explain so I'd suggest googling the instruction manual. I'm sure there are probably some short videos on utube you could also watch. Altetnatively, a lot of baby shops offer seat installation services where someone will install it correctly in front of you. That way you have peace of mind

Yes it probably will, despite the complaints from others and design flaws I came across it is quite compact seat. It will fit in a Mazda 2 which is a smaller car. I returned this seat and got a Britax Boulevard Clicktight but I don't think these are available in Australia.

Yes will fit cx3 and mazda with no issues

Hi Ash, It's always best to check with your car manufacturer or baby store before purchasing but our Euro NXT is a very compact seat. We have tested it in a Mazda 3 and have had no problems. Any further questions please contact our customer service team on Phone: 1300 809 526 (toll free within Australia) .

Hi Ash, probably a bit late now but I have a Mazda 3 hatch and my Maxi Cosi does fit but it's an extremely tight squeeze for any front passenger. The front seat has been pulled forward and the back is pretty straight up (the reason for this is there is no ISOfix for rear-facing on the middle back seat). However, it is a very nice seat and fairly easy to use and my baby girl falls asleep in there no problems. Hope this helps :)

Hi Ali,

Please call our customer service team on Phone: 1300 809 526 (toll free within Australia) and someone will be able to help you work through your problem.

thank you

The velcro is mean to th go through the harness hole and attach to the back of the cover to prevent the strap covers from sliding down all the time.

Apparently older models had velcro on the back cover but they discontinued the velcro and left it on the straps and not on the back of the seat fabric. I've been trying to deal with them to get replacements, they said they will send out new straps without the velcro for free.

Ring Dorrell car seats - who is the company who imports them. Also you'll probably need to get a professional fitter to install the car seat.

Have you tried installing with the seatbelt instead of isofix? It sounds like it may be the better option here.

It can be purchased separately directly from the manufacturer (IGC Dorel). The capsule can still be used without the insert.

Hi Chin, Every child is different so we recommend removing the infant insert as your child grows into the seat. If your baby is crying and obviously uncomfortable then please remove the insert. For some children it will be 3 months and for some it will be 6 weeks. If you would like to contact the Maxi-Cosi customer service team they could make a better assessment for you.

I m facing the same problem as yours. My Bub hates the car seat. She feels too squashy and her chin touches the chest. Too hard to put and remove the Bub. Very disappointed. No value for the price paid

I am facing the same issue, my daughters head keeps dropping forward while she asleep on our drive

You can check the recline using a smart phone. On the iPhone go to compass and swipe sideways, then use the angle meter to check the angle where bubs' spine goes. Ideally it should be 45°.

i install my car seat with the seat belt as I seem to get a far better fit, also was advised to do this by a qualified car seat installer.

Hi there, youll just need an extension strap for the top tether that anchors the seat to the boot. The baby store should have them. The top tether shouldn't move the seat at all, just be tight enough to take out the slack.

Thank you! I will go tomorrow and ask them. Would have been nice if they suggested this the other day when I was there! :-)

Hi Alex, Thank you for your feedback and for the question, we would recommend one of the following to help you make her rides smoother an more comfortable: 1. To loosen the crotch buckle, we suggest loosening the harness slightly using the centre front adjuster.

2. Check the insert is sitting correctly.

3. If that doesn’t work maybe remove the crotch pad.

4. You could even remove the insert if the baby is big for her age.

Let us know how it goes, hope this helps.

The side impact protection, comfort, smaller size and ease of use are the reasons I bought it. I have successfully installed our two Euros into 4 different cars with no problems. I also know of professional installers who have. Perhaps you need to find a more competent installer.

Thanks for the feedback bels. I'm glad to hear a report that the Euro actually can be properly installed rear facing using the isofix, since I had heard info (anecodotally and mainly this forum) to the contrary. I do like the other aspects of the seat such as size and comfort, which is why I wanted to buy it after knowing that the installation safety aspects would be ok. The first shop we inspected the seat had a no returns policy, so we would like to be sure.

Hi JJ, Thank you for the question. Please note that whenever any brand new technology enters the market there is always a period of learning how best to use that technology. Since the introduction of our ISOGO system we have been working with both installers and consumers to educate them in the best way to achieve a successful installation.

We have developed a handy tips sheet (download here: external link , a quick ISOGO installation tip video (http://bit.ly/1E4CrL2) and the Euro ISOGO installation video here (http://bit.ly/1zE2svF) which may be helpful to you. With these collateral, in conjunction with our work with fitters, we have been able to overcome most installation concerns.

Hope this information helps.

The Maxi Cosi is the WORST car seat you can buy! Don't do it! They ignored me for weeks and I've still received no reply from them or explanation. The car seat has MAJOR safety issues! My daughter would be safer travelling in the boot than in that car seat! I'm so devestated as it cost me $600. Choose any other seat but please don't buy this one as you will regret it!

Hi Cha cha, Thank you for your interest in Maxi-Cosi. We apologise for delays in replying to some of the reviews, for us, no review is negative, it provides good feedback for our Quality Management Process, and we have been certainly in discussion with our engineers, product development and quality teams, and we will be replying to all queries in the coming few days.

Rest assured that all customers are important to us, and we try to answer their questions and requests via all channels, be it Facebook, productreview.com.au or directly via our customer service contact centre and we do apologise if we fall short at certain peak times.

Please do not hesitate to contact us on any of the channels above, or directly at: sales@dorel.com.au.

Regards,

Hi Kass, Thank you for your question and for your interest in Maxi-Cosi. Regarding the questions, please see below answers: 1 – does anyone use it for an older child: Yes the seat is rated and can be used with children up to 4 years old and in some cases even older up to 6, because the set is rated by torso height/ growth.

2 – Have we had any issues with the padded head rests?

No complaints or issues at all. On the positive side, our technology is the only side impact technology that actually provides additional comfort as the air cushions act like pillows and improve the comfort of the seat for the child.

Hope this answers your question.

Hi, in the reverse facing position there is just the one Position. For the first few weeks my bubs head didn't seem as supported as I'd expect and I checked with maxi-cosi about their head support they sell but they said that's just for capsules and not necessary for euro. I did a couple times stuff a muslin on one side. But that being said, my baby also went in my mums car with different brand seat (safe and something brand) and a capsule on holidays, which both seemed bit more horizontal but not really more stable, the newborn head seems to flop to side a bit no matter what. When bubs grew it seemed perfect, but just in last week (now 8 months) she's started flopping her head forward sometimes when asleep in car. Looks comfy, but Im not sure why this has started, seat position or just a new comfy sleep position as just started sleeping on tummy at home (to my stress). When we have a second we'll buy the same seat (unless amazing new seat regaled before).

Hi, sorry just saw this. I used the Maxi-cosi capsule with my bub till she was approx. 6 months, then I changed to the euro. I have had no issues with her head position and she seems more comfortable sitting that little more upright anyway. There is an infant insert that comes with the seat to help give them more support. I'm extremely happy with my seat and would recommend to anyone. I hope this helps!!

Hi, we haven't had this issue at all, but have only been using the seat for 8 months.

Hi, I also have not had this issue and I've had my seat for about 3 months.