Movee Questions & Answers

Got a call from Aman yesterday morning, promising that somebody was going to call me in the afternoon, same promise I had back in April. Of course I'm still waiting for the call

Hi Sydney girl, Since you are posting the random posts everywhere with not your real identity it seems you never used Platform services before and hence there is no clarity but we will make it easy understand here: - They are not our sub-contractors - Service provider is a separate business and they have their own trucks and teams. - How we perform criminal background check is, as per the standard procedure and the requirement which also includes State/AFP BG checks - We obtain all required insurance certificates and other required details as per the platform requirement during on-board In order to know the full selection procedure, you may reach out to our customer care team and write to us on support@movee.freshdesk.com and we would be happy to clear your doubts to the extent that it is possible.

We hope this answer your questions.

Please note - Your other random questions won't be answered here (Specific to you), others are welcome ! As your account is flagged already please use the verified account.

Regards @Customer Care

Hi Hayley Thanks for participating in Q&A. Movee is a booking platform and we connect customers using the platform with third party Service Providers, to perform the moving services. We believe that every business has positive and negative feedback and we welcome all sort of reviews This is how we learn from the areas where we need to improve. We have been receiving thousands of feedback on all platforms and each review is different from another, and yes, when you put the filter to highest/oldest you will also come across the smiley faces of the customers got the great services organized through Movee. We are committed to keep improving our services everyday based on the feedback we receive and through our Q&A procedure.

We are not associated to any company you mentioned for any sort of story published, but we also believe that what important is the 'customer satisfaction goal' by improving the areas where we are lacking. If you did not have the great experience with Movee please reach out to our customer care team via email support@movee.freshdesk.com or 1300 244 155 and we would be happy to assist further. We also would like to highlight about your doubt for the reviews, is also not correct, there is no such functionality to put any not-genuine reviews and we DO NOT believe in this structure. By doing this you are also questioning on the product reviews structure which is highly reputable.

We would suggest you to provide your booking details to our customer care team to above mentioned details OR we would consider this inquiry is not relevant to our business.

@Customer Care

Hi Movee - I have asked this a few times and you have never responded. How do you know your "service providers" are up to the task? How do you check their experience, insurance and fleet? Do you do criminal background checks? Please post up some information about your sub-contractor selection process because it sounds like you hire anyone with a truck. Please answer this question.

Hi Sydney girl, Since you are posting the random posts everywhere with not your real identity it seems you never used Platform services before and hence there is no clarity but we will make it easy understand here: - They are not our sub-contractors - Service provider is a separate business and they have their own trucks and teams. - How we perform criminal background check is, as per the standard procedure and the requirement which also includes State/AFP BG checks - We obtain all required insurance certificates and other required details as per the platform requirement during on-board In order to know the full selection procedure, you may reach out to our customer care team and write to us on support@movee.freshdesk.com and we would be happy to clear your doubts to the extent that it is possible.

We hope this answer your questions.

Please note - Your other random questions won't be answered here (Specific to you), others are welcome ! As your account is flagged already please use the verified account.

Regards @Customer Care

Hi Sarah, We would like to be transparent with your feedback. Please see the platform functionality and all the reviews given by the customer which is all multi-color mentioning about the service provider's hard work and feedback for them. Our team constantly in touch of the service provider companies about the feedback we receive whether positive or negative and all feedback is valuable. Movee organize the jobs and allocate to one of the SP from the pool of service provider companies and the team at the back end works endless to get the job completed which includes from the booking confirmation, to the coordination of the job on the day and live support, etc. The feedback we receive is based on the full service has been provided 9from booking to the job completion) and not limited to just one part of the job.

We hope this is clear and helpful.

@Customer Care

Exactly. You have to pay extra for insurance that other companies have. My movers were not experienced in high rise apartment moves and it cost me a lot more because of that.

Hi Nerissa We are not sure your Questions is to us or to any other brand?

@Customer Care

Best way to get a response is to call them in my experience.

Thanks. We have been - just hoping they turn up tomorrow as promised now.

Don't use them, you won't have to call them

Yes they are, no doubt due to the negative press from A Current Affair so they changed their name on the 16th of February to throw off consumers into thinking they were an honest business. Scamming Non Australian Consumer Law Compliant company. Avoid them like the plague they will rip you off.

All of their good reviews come in batches - at the same time and have the same pattern and structure i,e, 4 sentances and exactly the same key words and phrases

Just incredible these scammers ares still in operation!! I was scammed by them by reading a good review on this site, as I did not read the one star ones. Product review has to vet these false 'good reviews'!!

I guess I was lucky today because I had two nice guys that helped me and were really efficient - carried stuff up 6 flights no complaint and did everything in under an hour; I did however book for a two and a half hour job because no company wanted to take my job otherwise and it was urgent so I decided to take the fall for that! The movers were nice guys but I think the actual company isn’t run very well; I got a call from another removalist saying they were outside my old house and I’m like uhmmm I got people here already…

Hi We would like to clear some ongoing doubts here. Movee is a platform and we receive leads and inquiries from multiple sources and we do not refer/linked to any moving company, the name has been mentioned here. Movee is simply a booking platform which makes your job easy to find the right service providers in your area. We hope this is clear and helpful.

Please do reach out to us directly on 1300 244 155 for any further questions.

Regards Movee @Customer Care

When you outsource a job - maybe tell the client who the contractors/service providers are i.e. what company they work for. That way people can complain directly to them? Because of course you hire only responsibly trained professionals to do this work right?

Hi, Thank you for feedback and Yes, we do share the business details with the customers who is coming to perform the jobs. We have now done some changes about this functionality and customer will receive more precise details with live support options. @Customer Care

Lol. They are the same company. Just a name change. Paying big money for leads, re: top of the list when you search etc, all over the place when searching for removalists. Changing the name doesn’t account for all the nasty things they have done to peoples furniture, not paying for damages, withholding payments to their staff, pushing them into signing contracts of servitude etc. Whilst the owner runs around in high end cars, buying/building houses and is a big show off at the expense of others!

They try to make the clients review the movers who they set for the job. They call and they make you review the people who come to your house and make it look like it is their companies review. DO NOT book with this company, please!

Also, do not even bother to read their responses they are manipulating and fabricating for their own benefit. If only I read more reviews. I have a very reputable degree and am appalled not only in their audacity and lack of “professionalism” but also in myself for my unusually easily swayed sale. Dealing with Movee will only cause unnecessary stress. Please value these negative reviews as they are absolutely appalling and should be removed from clients search options.

You can so tell they are the same company. What a joke! I feel sorry for anyone who books with them.

@Sarah - yes, I noticed with all of the 5 star reviews with screenshots of the invoices - the screenshots are taken whilst the person is on a phone call. This wouldn’t be strange if it was here or there, but almost every screenshot is taken whilst the person is on a phone call - it has to make you wonder, are they on the phone with Movee, being told exactly what to do “take a screenshot of your invoice, now go to product reviews and leave a 5 star review”.

It’s very suspicious.