My Fiji Questions & Answers

Hi Pat, thank you for your question. We wanted to check in to see whether you have received your documentation. If not, could you please respond or private message us with your booking number so that we can get in touch with our After Sales Team? Kind regards, My Fiji.

Thank you so much for your prompt reply. Yes we have received all the documentation we needed,& thank you again

Hi Wendy, Ignite Travel Group is the parent company of My Fiji. Thank you.

Hi Wendy, thank you for your question. As we are approaching the end of the month, our phone line wait times do tend to be a bit longer. Regardless, I will pass this feedback on to our Customer Service Team for their consideration. Kind regards, My Fiji.

Hi Amy, apologies for the delay in response. I have been in touch with our Customer Service team, who have confirmed that we email out final documents 4 weeks prior to international travel and 14 days prior to domestic travel. This procedure is in place to avoid confusion, in case of travel details change before departure. If you would like us to investigate your booking further, please respond with your invoice number. Thank you.

We fly out in 3 weeks, once you have your booking ID you can check yourself in online with the airline - I assume the airline would notify you of changes or cancellations not my My fiji travel. I would Hope all transfers and inclusions have been properly booked in on their end. I had issues with the booking process - constantly having to get them To update the invoice they sent with incorrect or insufficient details. Was also duped and told I had to pay for flights upfront, which I did, and the rest could go on a payment plan only to find out after that I could have booked the entire holiday including flights on the payment plan. Also need to be careful With the payment plan to ensure youre repaying more than the minimum amount specified as you will then go over the 9 months interest free and will have to pay interest on your outstanding balance. When it came to booking, Had to go back and forth to get them to match prices I had found online through booking.com and skyscanner etc. So essentially with much less hassle and confusion could have booked accomodation and flights seperately online for the same price which were ultimately cheaper than their deals as I had to guide them to the sites I booked through and in that time delay prices for flights had slightly increased.Their transfers company much more expensive than what you could find online - so they booked through the site I found as I could have done myself - same goes for part of our accomodation. Will definately be booking myself next time.

Hi Sam, We aim to send documents through the mail 2- to 3-weeks prior to travel. This allows time for inevitable flight time changes in the lead up, due to booking in advance, and provides you with the most up to date information possible, to minimise confusion. My Fiji will notify customers via phone of any changes to flights and will discuss solutions for any possible flight cancellations.

Thank you Edina to for providing your feedback also. In regard to our payment plan options, you can view the information regarding interest free* repayments here external link . Rest assured with our Price Beat Guarantee (https://www.myfiji.com/price-beat-guarantee/) we have done the research in order to save you the time trawling through deals, and confidently provide you with quality inclusions at unbeatable value.

My Fiji are committed to sourcing the best version of inclusions for our packaged holidays, based on quality and value. These elements are tried and tested and if we aren't satisfied, you wont find it on My Fiji. We take in to account the standard of service, reliability, location, facilities and ease, among our reasons for hand-picking elements that make it into our carefully curated holidays. Please feel free to contact us at any time to clarify any concerns. We are confident you will love your upcoming holiday!

Kind regards, My Holiday Centre

There is usually a deposit of around $2000 or a percentage of the amount, then you have till 2 months before the departure of the trip to have the trip paid in full. Besides the deposit the rest of the bill can be paid in installments.

Dear Pam, thank you for your enquiry. We offer package holidays inclusive of flights, transfers, accommodation and Bonus Value. Many of our My Fiji deals do fly from Melbourne, generally on Fiji Airways or Virgin however, airlines may differ per package. All Fiji packages can be viewed here: external link  or please call 1300 003 454 for more information. Kind regards, Jessica.

I'm not sure sorry but it would be easy enough to find out. Just go to My Fiji. It all comes up there.