My Moovers Questions & Answers

Do you pay for trucks drivers?

I wrote a review before and the owner replied to share the contractor/ company name. So my husb Nirmal Thapa worked before for the company named Saka Laka pty ltd which is known as My Moovers and he used to get paid from the name anjanvi pty ltd. Later he gave 2 weeks notice to leave the job and they didn’t paid him the remaining money and blocked him from everywhere and we have all the proofs and i have heard this from lots of people that they haven’t paid the workers. So please don’t use this company for any kind of job.

Hi I booked a move late Saturday because it was urgent and I didn't think I could get somebody else but on Monday morning cancelled the move as I did manage to get a different company. I emailed to let you know to cancel the move and to see about the refund of my deposit but have gotten zero response to no less than three emails now. This is in comparison to the barrage of unwanted contact I received when I enquired. I hope your movers don't show up for the move because I won't be there. If you're going to refuse to give back the deposit the least you could do is confirm the cancellation and state outright you're refusing to do so. This behaviour simply confirms I was right to avoid using a company like yours in the first place. Is my move cancelled? Am I getting my deposit back?

Good afternoon, My move was in the first week of December and I was overcharged. I have emailed and phoned continually with no response or callback. I also posted a review, you replied to acknowledge it but I am still waiting on a refund, even a further response? Please confirm when I expect some action on my account regarding my refund??? I think waiting 3 months for a refund is a little extreme, considering you require payment immediately!! I await your reply!!

Hi My Moovers - just wondering how you have improved your business practices since appearing on A Current Affair twice last month?

Re: [Ticket #12611348] Move 14/01/2020 STILL WAITING FOR AN ANSWER !!!!

Hi Mick from Perth I contacted My Moovers Perth? back in April . To do a removal in the June .They were constantly contacting me about the move ,I confirmed by sending a deposit which they acknowledged. A date was confirmed . I received an SMS that morning saying that they could not do it until 4.30 pm after organising a 8am removal. I had to be out before midday.Contacted them saying sorry?! In a rush I contacted another reputeable Company who was able to do it on short notice,I told them what happened and was advised that they constantly are doing this,and have a bad reputation.They said that they hire a hire truck with two guys with no equipment on board and of course no experience.The company contacted me at the previous address by phone asking me where were we ha! ha! I left them there . I hope they had to pay the hire truck ,I never got my deposit back after several attempts.Read their contract online. Avoid them like the plague. MickyD 0412912654

Could u tell me when all of my my daughters furniture & personal belongings will be returned to her after having it in storage with u & now it’s no where to be found since March 2019!!

Is blocking customers from all forms of communication instead of resolving their complaint the standard with my moovers? Absolute scammers

Will you ever resolve my complaint ticket raised on November 24th? I’ve had radio silence.

Where’s my response to product review??

I have emailed My Moovers, and asked for a reply in relation to our appalling experience moving. I have also called and asked twice for a return call. Nothing. I note you reply to favourable reviews, but ignore the many that are unfavourable. Can you please advise if you are looking to reply to any emails or phone calls?

hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.

Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.

This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.

Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case.

Had a job today that was canceled by your company. I want the $100 refund paid immediately. I’ll come and collect cash from your office on Monday. Please respond. Sandra Glossop

I'm curious as to why you don't contact and avoid damage claims caused by your contractors??

DO NOT USE THIS COMPANY I just read everyone's comments. Wish I did this before hiring this company. A lot of people can't get managers name and number. Here it is for anyone else looking for it. Manager Josy - 0420 726 471 I don't think it will help anyone as he doesn't answer calls and when I did talk to him I got excuse after excuse. It's been 3 weeks and still waiting on my refund for a job that wasn't done. I am glad some of you have reported them. However they are still in business.

I am still trying to contact the company for a refund on my deposit as they failed to do the job twice. They said they were happy to refund but now they are not answering my calls or messages to pay me. Has anyone had success? Will be reporting to Qld office of Fair Trade. From the looks of this page there are many people in a similar situation

Am I going to get my refund? It's been over a year, surely you could have sorted it out!

Would like to know how long will it take for someone from your company to return my 4 emails and phone call regarding the overcharging of $473.65 for my move last Monday 12th October I was quoted $130 p/h and you actually charged me $170 p/h with your driver clocking in at 8.30am for an 8am start when he actually didn't start till 9.15am. Waiting for the return of my money. I think this is really bad customer service when you don't reply to emails and you DON'T return money that wasn't yours (THEFT). I suppose after reading allot of your negative reviews regarding late starts, overcharging and not returning money I believe you will not rectify this issue. I will go to ACCC if that is unsuccessful I will contact Current Affairs I'm sure there is a story here. Very unhappy

So many bad reviews. Should I be worried? I have booked a move Thursday.