Ninja Shark

Ninja Shark Questions & Answers

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Sharon
Sharon

Hi
I purchased a full mask adult size Christmas time. I still can not use it. I can not inhale at all and if I manage to it is through extreme hardship. When I exhale it blows bubbles out of the side area down by the mouth area. Is this normal. I will be honest and say I have a cheaper version and I absolutely love it - it is so easy to use. I want to love your product too….:)
What is wrong?
Looking forward to hearing back from you with a solution.
Thankyou.

Craig M.
Craig M.

The mask wont stop beeping. It's actually one long beep and it's impossible to stop it. Can you tell me what the problem is and if there is a solution? The mask has only been used 2 times.

Ninja Shark
Ninja Shark   DM   

Hi, Craig. Thanks for bringing this to our attention. We're here to help. We replied to your email, and we'll continue assisting you there. Please check at your convenience. See you!

clsharon
clsharon

We have a brand new Ninja snorkel but it won't charge. The contact points on the charging cable won't stay contacted to the snorkel, it falls off. Even if we hold it on & make contact manually it doesn't charge.
It was a xmas gift & we turned it on once, it worked for a few minutes but now it's dead.

Deano
Deano

Why can’t I get my mask to charge ? We have tried everything .. one mask is blinking green as it’s charging .. the other is not. Please let us know if we are going Anything wrong

Ninja Shark
Ninja Shark   DM   

Please email us a video of the mask to support@ninjashark.com.au we'd want to look into this as well

Cindy M.
Cindy M.

Can you please tell me if I need to remove the 2 little pieces of plastic on either side of the children's ninja shark mask as my grandson is having trouble breathing. He usto use the old fashioned snorkel does he just need to get usto it ?. or do I remove the plastic pieces inside on either side of the mouth and nose area. Thank you in advance for any advice. Cindy

Cindy M.
Cindy M.

TI A. Do u remove the little pieces of plastic pieces on either side of my ninja shark face mask before swimming please. Ty

Dan
Dan  

Yes, remove them.

Ninja Shark
Ninja Shark   DM   

Hello, Cindy. We'd love to answer your question here but we want to make sure we're answering it correctly. So to be sure, can you email us a photo of the plastic pieces you are referring to? Our email address is support@ninjashark.com.au We'll wait!

Donna
Donna

Hi would this get to my Grandson by Christmas in Cairns? This could be the only big item my grandson will get at Christmas as he is living on the poverty line. He is 11yrs old (SM) in size I was thinking of the full set with the flippers.

burto
burto  

Hi Donna, i would email the company direct, you will get a quick response. their website is ninjashark.com.au. if they say they can do it , they mean it.

Cliffton V.
Cliffton V.  

It’s normally shipped in express shipping and I got mine within 4 days so it’s very quick!

Elizabeth P.
Elizabeth P.

I have a four and a half year old who is very confident using goggles at the swimming pool and breathing out underwater. He would live under weather if he could! I’m not sure whether to get the long tube version or the Air. Which do you recommend?

Is there any co2 difference between them?

Thanks!

Ninja Shark
Ninja Shark   DM   

The Longer Tube is for children without swimming experience or have fear of the water, so you may think of it as our most basic training mask. Then there's the Air Kids for those with swimming experience or children who are comfortable in the water, so I'd recommend this for him instead. Now, both our masks have different valves for inhaled and exhaled air. So when your child breathes in, fresh air is drawn in, and when he breathes out, the stale air is pushed out, making sure that they don't mix. This provides an effective solution for CO2 buildup, as well as fogging.

Frank A Coughlan
Frank A Coughlan

I measured my face for the correct size. But my measurement is exactly 12cm, the border line between s/m and l/xl. What size should I get?

Ninja Shark
Ninja Shark   DM   

Go get the L/XL. As an extra measure, we give up to 30 days (standard warranty) and 90 days (optional lifetime warranty) for replacements/exchanges (from the time you receive the item, mind you) to make sure that everything is to your satisfaction and that you get the right fit.

Alison D.
Alison D.

My children (15, 12 & 10) tested out the masks yesterday and had trouble breathing at times. Stated that the masks kept suctioning to their faces tighter with each breath then couldn’t get air in through snorkel. Can you please offer some help with this? Alison

SAM
SAM  

Sounds like the snorkel is blocked? You should try it yourself with the 10-year olds mask. When entering the water, put the face FLAT down in the water. Don't try and submerge chin first. I got one for Christmas and mine is excellent.

SAM
SAM  

sorry - I meant the 15 year olds mask. It should fit you.

Linda W.
Linda W.  

Ive had trouble breathing with two facemasks bought for xmas. It appears the slides in the snorkel have stopped moving preventing the air intake. We freed up one snorkel but the second one stopped completely. What do we need to do?

Judith K.
Judith K.

I just borrowed my grandsons mask and the snorkel piece came off due to a wave. It is lost out there in the Pacific ocean now.
Can I Buy the snorkel piece only for a S/M mask.
I live in Australia, Byron Bay.

suewasz
suewasz

Hi NinjaShark Company, I live in Perth WA, and I want to order a full face mask, problem is I Need it ASAP, going on a cruise in early march, it is 14/2, what are my chances of getting delivery soon?
Regards
Sue.
email: suewaszkinel@hotmail.com

Mick
Mick  

They are very quick at delivery but you will need to go on the Ninja Shark website and ask them directly.

Suja
Suja

Any specials during Christmas?

Ninja Shark
Ninja Shark   DM   

Hi Suja, Of course we do.

Go online to our website and you will find out more.

Cheers,

Andrew

Judith K.
Judith K.  

I just lost the snorkel part of my grandsons mask, can I purchase the snorkel piece seperately.

Pirate
Pirate

When diving below the surface, does the mask seal withstand the additional pressure and not change shape, collapse and leak under the pressure like some other full face masks? Peter.

Ninja Shark
Ninja Shark   DM   

Hi Peter, Thanks a lot for your interest.

I suppose you are referring to the Equaliser mask, we do have also the foldable for adults.

Yes, once you submerge underwater the tube will activate the dry-leak feature and no water will come it.

There will be no change in the shape of the mask, but there will be pressure on your face. Since you have something on your face is normal to have some pressure on it underwater.

After you practice with the mask for a few times, you will get used to it.

If the mask is a proper fit for your face and sealed accordingly, there will be no leakage.

Hope that answers your question.

Cheers,

Andrew

Santorini
Santorini

If I place an order today for 3 full sets, mask / flippers will they arrive before the end of the month ?? Central Coast NSW

Ninja Shark
Ninja Shark   DM   

Hi Santorini, The orders are being delivered from Sydney, and it usually takes 2-4 business days to cover most NSW.

To confirm, if all items are in stock, it will arrive for sure before the end of the month considering there are still almost 2 weeks left.

Feel free to reach us on the contact form or livechat for further details.

I look forward to packing your order.

Cheers,

Andrew - Ninja Shark Australia

Cindy
Cindy

How long does it take to ship to Florida in the U.S.? Do you have a distributor in the U.S?

Ninja Shark
Ninja Shark   DM   

Hi Cindy, Thanks a lot for your interest and supporting a small family business.

Yes, we are fully live in the U.S. with the warehouse and office.

Please navigate to the U.S. website at:

external link 

We deliver very fast to Florida - on average 3 days whole the U.S.

I look forward to packing your new Ninja Shark Equalizer full face snorkel mask.

Stay Awesome,

Andrew

Mar R
Mar R

does the snorkel have one way valve?

Ninja Shark
Ninja Shark   DM   

Hi Mar, Yes, the Ninja Shark full face masks come with one-way valves.

We've optimised the process so we have multiple valves to control the inhaling and exhaling.

With our recent launch of the Ninja Shark Equaliser, we've added an additional exhaling channel (so now we have 3 channels instead of 2 as all the other brands).

Check our product detailed page and let me know should you have any other questions.

Thanks for your interest and I look forward to getting your feedback on the Ninja Shark.

Regards - Andrew

Mousd
Mousd

Hi just wondering if you can still breath through your mouth with these masks? Cheers Carlee

Ninja Shark
Ninja Shark   DM   

Hi Carlee, Yes, of course, you can.

With the most advanced Ninja Shark full face mask, you can breathe both through your nose and mouth at the same time.

Choking on water? Not a problem – the full face snorkel mask has a sealed air valve to prevent water from entering the snorkel.

Foggy mask? Non-existent, with an anti-fog design that gives you crystal clear vision both in and out of the water.

Is snorkelling starting to sound a little more doable now?

I look forward to packing your mask Carlee

Be Awesome!

Josh M
Josh M

What size would be a good fit for a 14yr old, child or adult?

Madge
Madge  

I would suggest Large. They fit quite tight. Enjoy!

Robby
Robby  

Measure the face as shown on the order form. I have a medium and it is perfect for me. Full grown 60 plus year old. Robyn

Ninja Shark
Ninja Shark   DM   

Hi Josh, Thank you very much for your interest in our products.

The kids' version of the full face mask is recommended for kids between 5-11 years old.

But, as Robby already answered, you should check the face size.

We have this main page to see how you can measure:

external link 

I might guess that for a 14yr old, the best option would be the adult version, S/M size.

Thanks again and should you have any other questions, let me know.

I look forward to hearing from you again.

Be Awesome,

Andrew

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