Onthehouse.com.au Questions & Answers

Did you rent via Onthehouse.com.au site, or directly from the lessee?, Was the agreement to pay the lessee?

I fully agree ! Onthehouse should not be allowed to disseminate misleading information and sell it as 'accurate'. They even do not rectify when they are alerted nor do they provide a satisfying response. Even their response seems to be 'written' by an algorithm. I am not sure of what the legal implications of their practices are.

The reviews are bad because these people are unprofessional, with zero knewlege and zero respect to the property owners. They don't know anything about the properties, they copy some details from the legit realestate companies and do the guess work for the information they can't obtain. They do whatever they like. You can ask them several times to delete false and misleading information about your property, but they will ignore you completely. This website should be removed from the web completely. It takes time for the property owners to go through the legal process, that's why most people just ignore this website. You can't trust them at all. They will ruin your property value. Some action must be taken to stop this website from misleading the public.

This website needs to take a good hard look at itself and its practices. If they cannot post accurate valuations and information, then they need to shut the website down. Most of their information is false and they are misleading the buyers and agents alike. Recently, I had a young agent telephone me and ask if I was interested in selling my place. I answered that I would have to get the right price. He told me $750,000. I thought it was a joke as this was only the land value. He obviously got his misleading information from one of these websites. They have listed this as the value of my property only because my home has never been sold at all since we built it 17 years ago and this is only the land value. I laughed at the agent and told him to go get his facts straight before annoying people with ridiculous offers.

It took us several months asking 'Onthehouse' to remove incorrect information about our property and nothing has been done. We're being completely ignored by them. They are ruining real value of the properties and irritating the owners of those properties. Unprofessional people like them should never be involved in property market. Unreliable, untrustworthy, useless.

I believe onthehouse has no right to give false information about our properties without our consent. This website should be banned. Please respect the owners privacy and do something else to make money.

I have no idea

We tried. Technically they could argue they obliged our request to remove the house from their website because they took photo of the house off the site. They now show only the block with a description of 3 bedrooms, 3 bathrooms and dbl garage-on an "empty" block!. The price quoted (<$320K) was the original price asked for the block only by the agents selling it in 2006. The fact that their initial description of the house (in spite of the street photo they used - probably from Google Earth) was so out of whack does not inspire any confidence in their "estimates". The potential collateral damage for sellers and purchasers is that poorly informed estimates generate certain unrealistic expectations for both. Our experience does not appear to be isolated; perhaps the industry should be regulated to ensure transparency and accountability. In that context, it is appropriate that we declare that neither I nor my partner is in the industry and that we have no links with the industry other than thru normal purchasing/selling as individuals.

Not yet. They will supress the estimated value if you request that via email but the sales history will still show the prices that the property has sold for and the photos remain. A similar company told me they will remove the sold price if I can get Landata (a Vic goverment business that sells the information to these companies) to supress the sale price. I rang Landata today, didn't get any empathy and was told I had to email my request to Landata.enquiries@delwp.vic.gov.au Will see if that works!