It has happened a 3rd time 13/4. So there must be a reason why staff don't respond when I provided what they asked for? My I.D namely my DOB to find out when my next meter reads and bill is due and why they claim the distributor has issues reading the meter which I don't believe as I got my bill for gas appliances with no issues with the reading of the meter.
hey K V we're sorry to hear about that! If you have sent the email on 2nd April there should have been a specialist that gets back to you already! To make sure you are getting your enquiries answered, please send your query to supportsocial@originenergy.com.au and we will look into that right away! Thanks - David
I received confirmation letter to say that I have successfully transferred to Origin Energy from other supplier on 28 September 2023. Today is 15 January 2024 and and I have not received my bill for last 3 months of usage. I have not received any letters from Origin Energy explaining if there's any specific issues. When will I receive the bill and if this is normal to take this long for the bill to arrive? Thanks.
Hi Juntao. We're sorry to hear you haven't received a bill to date. As Product Review is not a secure platform for the sharing of personal details, please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger and we'll look into it for you. Thanks - Em
I thought a bill was based on a actual reading from the network distributor, even those Origin here claims the bill is based on an estimate reading?
When you review your bill the reading listed should have an (A) after each reading meaning an actual meter read. However they can also have an (E) after the reading total meaning estimate.
Hi K.V. Readings may be based on an estimated or an actual read. The type of read your bill is based on will be outlined on your bill. In the event of an estimated read, you do have the option to submit a self read. More information on self reads can be found at external link Thanks - [Name Removed]
Hi Craig I can't review a bill, when the first bill was 5 months late and Origin done an (E) estimate not an (A) actual for around $1,200 for one person for gas hot water only and Origin claimed there was issues with the access and the gas hot water meter, even those there was no issues for my gas appliances meter especially with access. PS I was told the same thing when it happened but nothing much happened
hey K V, we definitely can look into that for you! Can you please send your account details to supportsocial@originenergy.com.au and we will investigate from there! Thanks - [Name Removed]
Hi, Just switched to Origin energy and new to Solar. I have just reviewed my first week with Origin and it looks like I may be getting overcharged 11 Kwh +/- a day looking at my Inverter data. The feed-in tariff amount is consistent with both the isolarcloud inverter app (Sungrow model SG8.0RS) data and the origin app data, but my own self-sufficiency (Solar power not from grid) is not being taken away from the amount being charged. I am being charged from 21 to 25 Kwh per day, but this amount should be 10.4 to 13.5 Kwh taking away power generated during the day and used during the day. I can give examples if you have an email address to send to?
Hi William. We'd be happy to look into this for you and ensure your feed in is being received. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Alternatively, if your solar was installed by Origin, you can reach out to the solar team directly on 1300 791 468. Thanks - Em
Why is it after 3 weeks my review still in mediation and the gas leak from main that added 20000 MU added to my normal 5500 MU to my bill in which a gas crew came to fix after origin technician couldnt, hasn't yet been rectified after a month. Is it your hoping I will forget and you can just add the next bill hoping I'm not good at maths? Ps you guys did see all the photos I took did you not? Ps I don't need any more energy saving tips please.
Hi Leos. We'd be happy to follow up on this for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
Why does it same on my account closed for gas as well for electriciy?
Hi Jas. We'd be happy to look into this for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
My account number for gas A-E80D603C My ccount number for electricity. A-2E31E90F I also received final bills for gas of $28.13on 8/8/23 for electricity final bill of$89.44 on 4/8/23 We als received letters from Simply Energy addressed to a Dr Van at our address saying that he should be connected now for electricity and gas. At no stage have we been looking for a diiferent supplier and we don't know a doctor Van thanh.. Regards Jasper Daams
Hi Jasper, I can look into this for you, we will need to follow ID process through. Can you please email supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Bek
Why has my supply charge that was $1.78 daily supply, now gone to $1.95 per day, without any notice. I know electricity is on the rise, but nothing mensioned about supply charge daily.
Hi Blake, sorry to hear that this has happened - that's definitely not the experience we want for our customers! So we can look into this for you, please email us at supportsocial@originenergy.com.au and we'll be glad to help further! Thanks! -Robert
Can you explain why I have 3 different bill days on my account 1, 80 and 10. The General usage rate of 1 bill day with usage of 21.628 kWh is 21.670 c/kWh, The General usage rate of 80 billing days with usage of 1730.110 kWh is 25.559 c/kWh, The General usage rate of 10 billing days with usage of 216.264 kWh is 31.724 c/kWh and also why the c/kWh is different for the 3 bill day periods?
have you emailed your question direct to origin? i’ve noticed my bills split about with change of rates before. i’ve been with origin for years checking prove rates annually( however my origin bill can never be uploaded to comparison tool ) and found origin the best. but of late looking at other providers as technical errors with bills dropping rebates then having to refund they like to make it confusing
Hi Rodney. It may be as a result of your plan and rates changing throughout the bill period. We'd be happy to confirm for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
I read that there is a 14 kWh daily limited (averaged through the billing period) to receive the 12c/kWh solar feed in tariff. If over that limit the feed in tariff is the standard one. Does that mean the whole day is on the lower rate or just the kWh above the 14kWh ?
Hi Bodo. The 14 kWh cap is calculated over the billing period as opposed to a daily rate. For example on a 30 day bill period, we would pay 30 x 14 kWh at the higher rate (420 kWh) and everything over and above that at the lower rate. Thanks - Em
How far back can origin legally back charge?
Hi Meghan. It depends on your state and other factors. We'd be happy to confirm your bill is in line with all regulatory requirements. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
Victoria - I read its 4 months. Is this correct?
That's correct in Victoria for electricity Meghan external link .
They went back to April with mine
If my bill has been sent to a wrong place or something else happened to it, how can I find out - our bill seems to be taking longer than usual to arrive and I don't want to worry.
Hi Susanne, Can you please email supportsocial@originenergy.com.au with your account number? You can view your most recent bills on our app as well. Thanks - Bek
Hi Susanne. We'd be happy to check when your bill was sent and ensure it's on it's way to the correct address. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
Susanne email your question to hello@origin.com.au
Hi,
Thinking of changing from AGL who are hopeless and their current rate increases are a joke. Would like to know what are you current Peak, Shoulder and off peak rates. According to your website it is indeed cheaper, but would like confirmation if the information is correct after July 2023. If so Ill be transferring GAS, electricity and internet as the packages seem really good. currently your website for NSW is Usage Charges Peak 65.05 ¢/kWh Shoulder 34.31 ¢/kWh Off-peak 19.81 ¢/kWh
Hi T.D thanks for the message. The rates are as they appear on the website for your area. If you click on the following link external link this will always display the best available option. Please reach back out if you require further help. Thanks - Bek
I was told that Origin energy are not increasing prices for concession card holders ? is that correct and if so is this avail for new customers ?
Thank you so much for reaching to us. Concession rates very from state to state, better assist you can you please reach out to us via email supportsocial@originenergy.com.au with your account number so I can look into this for you. Thanks – Bek
Hi Bek I'm not a customer with you guys I just heard that Origin Energy was not increasing its prices for concession card holders, thats all I want to know, I'm in NSW so a yes or no will suffice, is Origin freezing prices at the lower scale for concession card holders, thanks.
Hi Melissa. Increasing prices is never a decision we take lightly –especially at a time many people are struggling with higher cost of living. We're protecting the most vulnerable customers in our Power On hardship program by shielding them from these price changes, so they won’t be impacted. This is not across all concession card holders as holding a concession card does not necessarily indicate you are experiencing hardship. We’ll spend up to $45 million over the next 12 months to provide support to customers in hardship, in addition to the $30m in payment support we have provided over the past year. For more information on the assistance Origin provides, head to external link Thanks - Em
Hi ‘Em
Thank you for the link.
Why are gas bills in Victoria taking so long and what is the spread system issue that is driving this?
Hi Michelle. There are a number of reasons that can create delays in bills being issued. We would be happy to look into your specific situation. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
Origin NBNpricing
Hi David. We can arrange for someone to reach out and discuss our NBN plans with you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Alternatively you can review them at external link Thanks - Em
Do you offer a discount if paid on time? And do you accept concession cards?
Hi Chloe. Whilst we do not offer a discount if accounts are paid on time, we do accept concession cards if it is a valid concession and the concession is in the name of the account holder. More information on available concessions can be reviewed here: external link Thanks - Em
I have concession card and a rebate from government is taken off your account so you do pay less. Whilst there are only 2 in our household (except when we have grandchildren in holidays) we have always been happy and had no problems with our quarterly bill. We do realise rates will be going up slightly very shortly so we will be a bit more careful how we use. My husband has Parkinsons so most of our energy goes towards heating/cooling as to keep his body temp right. I would give Origin a go!
Origin energy comparied to smart energy 6.6kw sytem
Hi Bevan. We would be happy to have our solar team reach out to offer a comparison. Please send your contact details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
When I add a centrepay do I put my account number for gas or electricity down as the reference?
Hi Rikki-Lee. The Centrepay reference number is the same as the BPAY reference number listed in the payment options at the bottom of the first page of your bill. You can email us at supportsocial@originenergy.com.au or message us via Facebook Messenger with your account details and we can confirm the number for you. Thanks - Em
I have try to phone manny times and no one has answer … I am looking for a bill that I have not received and just need to get in touch with you guys to find out what happen … I can give you the account number but I would rather you guys phone me on 0478781577 thanks
Good luck with that. I had an email back from them saying they don't have the ability to call people only receive phone calls..
Well if they want there bill payed they need to address this problem
Hi Mrs Potter. Can you please confirm the type of account your enquiry relates to (electricity, LPG, broadband etc)? We were unable to locate an account using the phone number provided and we want to ensure the correct team reaches out. Alternatively, please contact us at supportsocial@originenergy.com.au or via Facebook Messenger with your account details and we can assist you there directly. Thanks - Em
Nothing new they hate. answerring calls but can send emais.very well. GRRRRFFFF
It’s all been sorted thanks
What is a reasonable time to wait to have a damaged smart meter replaced? The backstory: 18 hour power outage 9/10 the Feb 2023. ( acknowledged network fault). Power surge caused smart meter ( among other things) to blow. We notified Origin, ( following advice of distributor, Endeavour) of damage to smart meter on Feb 10th, by phone. Rang again on 20th Feb to find out about progress. Was told our information had been passed to Acumen the previous day (A Sunday) for replacement meter. Saturday 5th March we arrived home to find a technician there, who told us he had been sent out to check a Coms fault. He told us our meter wasn’t working and we told him we were aware. Gave him the details of our communication with Origin and he said he would lodge it for replacement. Monday 7th March we again rang Origin to find out what was going on. We were told Endeavour had requested a Coms fault investigation on Feb 17th and Origin had responded to that. ( Could not explain why this contradiction was not identified on my 20 th Feb phone call). In this conversation we were told by the customer service provider that she would wait one day to ensure the technician’s notification had been processed, then email us to confirm that the appropriate request for a replacement smart meter had been lodged. We are still waiting, on March 26th, for both the confirmation email and the smart meter replacement. Meanwhile the sun keeps on shining, our solar keeps producing…..
Our issue was a leaking pipe and was repaired within 2 hours!
Well done! Could it be that yours had the potential to be dangerous? And ours only means Origin will (over) estimate energy usage and (under) estimate the amount of solar fed into the grid? Maybe I’m a touch too cynical. Just as well we have an app which monitors our solar production. This is nearly half our billing quarter, in summer.
We are having unbelievable trouble with origin to get our smart meter fixed, to read our solar output too. They have been using every excuse under the sun as to why it hasn’t been looked at yet. First they told us they came out and had no access to the meter (but we were home, and the gate was unlocked). Then they told us they accidentally requested Energex to fix it instead of accumen. Then they told us they mistakenly ordered the wrong type of test for the meter. And someone has come out yesterday and done the wrong type of test. But no one came, we were here waiting. We requested from origin the number of the company who was going to fix our meter, to ask them when they were coming out to fix it because origin keeps telling us time frames and dates that are false. When we called them they told us that they have no request at all to look at our meter, and have not ever had one!! And further more, they would have texted or called us if they had come to our house. But we never received any text or call on the days origin said someone has come. Meanwhile the sun shines every day on our solar panels and origin charges us for using the grid instead.
Hey Lisa thanks for reaching out. Can you please send us your account details to supportsocial@originenergy.com.au so we can assist you with this? Thanks - David
Hope you get yours sorted. Ours was, but it took more calls, a ‘firm’ date for replacement ( with contact from both Origin and Acumen) but then ( after changing travel plans to accommodate this date) Acumen tried to provide a new, later date, saying the original one wasn’t valid because the rep had only spoken to me and not my husband! What century are we in?
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