5 questions from our users
looking at solar but are these reviews for real? Origin should be shot by treating customers this way. How about offering a genuine service and not screwing people
Hi Bryan, we'd love to chat to you about our solar and get the chance to change your opinion of us. If you'd like our Solar team to get in touch with you, please email us at firstname.lastname@example.org with your full property address and contact details. Thanks - Vanessa.
While reading these reviews, I'm getting an add for Infinite Energy, 68 reviews @ over 4/5 rating. That's all I know. Not sure where they operate though.
As an existing customer, would like to inquire about quotation on installing suitable solar panels...
We have a solar panel person from another company, giving us a quote to pay off ….
It seems that most problems are the cheap inverters or a policy that uses refurbished inverters. The premium plus line uses high end Trina panels and Fronius inverters. Does anyone have feedback on this? The 25c rebate, good panels/inverter and good price is still tempting.
Mine was a fronius replaced with a new fronius galvo but the warranty is from the first one. They do not give you a new warranty. I would not get solar again as the AC isolators have a 2yr warranty and inverter 10 years if you are lucky as my first one was 5yrs. Add this on to your cost of the system and in my case means i will be lucky to ever get my money back even with 51c FIT. The cost of my electricity just about equals the solar meter charge and the solar supply charge per day. After nearly 9 years mine has not paid for itself and i am on my second fronius inverter. Origin did not handle my warranty claim well and i had to wait 6 weeks for replacement. As my inverter was $2000 plus very expensive callout charges to assess the problem, the bigger the system the dearer the inverter. E.g. $1999 for 1kw system. Check replacement costs before deciding on size of system. I would also put the panels on the ground facing north and keep them off your house roof. And make sure your inverter is in the shade.
Hi Wade, thanks for reaching out to us. If you've got any solar questions or want more info to help with your decision, please email us at email@example.com, so we can have a dedicated Case Manager reach out to you. Thanks - Renee.
How much 6 KW, please?
Hi Adel, thanks for reaching out. You can find more info on our solar systems and packages via our website here https://bit.ly/2nySsqR. If you'd like us to arrange for a Solar Specialist to get in touch with a quote, please email your details and product review to firstname.lastname@example.org and we'd be happy to organise this. Thanks - Kristy.
I'm thinking of going with Origon to install my solar panels but after reading the feedback comments I'm starting to second guess . Are there any good feedbacks .
Hi Anthony. Sadly, sites like this don't generally have many positive feedback. You can filter so that you view the higher star ratings first. Alternatively, I'd be happy to get a case manager from our solar team to get in touch and answer any questions you may have. Just let us know. Thanks - Jen.
Hi, I would ensure you purchase a product with a 10 year warranty. The inverter supplied by Origin to me had 5 years. It failed after 3.5 years. Origin replaced it with a refurbished one that that lasted under 2 years. They then refused to replace it under warranty. I would not purchase a system from origin again. I have been very disappointed. They have been terrible to deal with.
I don't know if Origin Solar reliability is better or worse than any other solar installers. Origin Solar have after many, many telephone calls, made us a half price replacement offer. We have accepted that but Origin is dead to us. At the first opportunity we will leave Origin and go with an other Gas and Electricity provider. Some of the Origin Solar people did not give a dam, its out of warranty, the end, go away. Other were really understanding and helpful. Bottom line is the people you talk to at Origin Solar can't help you because they are simply not allowed to.
Go long warranty from manufactures (not cheap inverters from China, no disrespect intended) that will be around into the future.
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