Petbarn Questions & Answers

Hi Jackson! The minimum age for buying a fish is 18 years of age.

Hi Mark, thanks for reaching out to us! Once you enter your postcode and select your suburb from the drop-down option, it should allow you to select one of our 3 delivery methods. If it doesn't, feel free to reach out to our team on 1300 655 896 or via LiveChat and we'd love to look into what is happening here.

Hi Les, Thank you for reaching out. We are very sorry to hear about the fish that you have recently bought. We would like to chat to you further about it, in order to then help you with your queries and assist you further. Would you be able to provide a few more details - Where you bought your fish, when, as well as adding your best contact details.

We can then have our Customer Service team reach out to you.

Chat soon

Hi Meagan, I have sent a message to you. I want to know more about the 30 day guarantee - throughout this whole time I've been having to treat one fish that continues to exhibit sickness.

Les

Thank you Les! We can see you have since been responded to. We appreciate you reaching out to us :) Have a lovely day.

I have no doubt you people are paid to say great things about this horrid business from bad customer service 1300 number to extremely high prices, to dog abuse in dog grooming to site managers who are paid too much and don't return calls. I give this greedy company a fat 0.

Hi Rom, we have messaged you directly so we can look into this further as we aren't able to find a contact from you. We look forward to looking into this for you and helping resolve this as best as we can.

Hi Anjali, thank you for your question. Unfortunately we do not have hamsters at Petbarn as they are illegal to own in Australia. Apologies for the inconvenience

Hi Carol, thanks for reaching out to us. If you could email us what voucher you are referring to with a screenshot of the email you received it on to info@petbarn.com.au, we can confirm for you if this can be used online or instore only. Have a lovely day!

Hi Anne, Thanks for reaching out. Yes, you can swap the dog food. Are you able to pop down to your local store? They will be happy to do it, if you have your confirmation email as well, that will help the team out.

Let me know if you have any questions,

Thanks

Hi Stacey, Sorry that no one has been in touch.

Puppy School is $160 for 5 weeks. We have a more information available here - external link 

Let me know if I can help with anything further.

Thanks

Hi luanafaaofo, Firstly, apologies for the lateness in this reply. Are you able to send through the order number, as well as the best contact email or phone number and we can pass this on to the Customer Service Team so they can assist you. Thanks

Apparently it's already been sent and too late..thankyou for your reply.

Hi Wens, Please contact your local Petbarn store - Grooming department and they will be able to assist you with this. Thanks The Petbarn Team

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

I have never asked about any certificates Didn't know you have to have a diploma to be nice to the animal And never had any refund, groomer didn't want to release my dog because he didn't finish his job

My dog was suffering and I wanted to go and never home back

Now that's a great question. I took my nearly 8 mths old maltese/shitzhu/ cattle breed puppy in for a full groom The lady asked if my puppy had any skin condition. I said "yes,my vet said she has skin infection& taking tablets for It'.She quickly replied," the tablets won't work,it will only relieve her itching, we're groomers,so we know.she also said " so what do you feed your dog,?".I said "dog food" She went on & on about the different brands of dog foods&said humans & other brands of dog foods are "POISON " She lifted my puppy up& said," ohhh her belly is swollen& she is covered in yeast.I was like,: Hello,are you a vet?"I was lost for words.She was very rude& intimidating, but i never took her seriously I just won't go back to Pet Barn at Hoxton Park rd again.I didn't see her name tag,but I remember her face.Does she have " proper" training in pet food/ nutrition for pets,or diagnosing pets/ dogs condition?I really doubt that..You DO NOT say anything about a pet that you don't know anything about.BTW,I was at the vet the day before I took my puppy in for a groom.It was a VERY bad poor,rude,disrespectful first time( and last time) at PetBarn( Hoxton Park rd)

.If you are that groomer on the day- you need to read this& learn how to treat your customers with respect & please don't act like you know everything.You're not a VET you're only a Pet Groomer.Show me your VET Certificate then i might take you more seriously .

Funnily enough most groomers and retail staff in the pet industry are far more knowledgeable on dog nutrition than most vets, the majority of vets simply acting as puppets to major corporations and pet food companies such as Hills, Royal Canine etc. that fund ‘nutrition training’ at vet school. The groomer is correct is stating that the medication will not alleviate the issue nor stop it from reoccurring as vets do not work in preventative medicine nor natural medicine but more so look to quick fixes such as drugs etc. Diet has a MAJOR impact on skin health in dogs, any skin condition is best treated from the inside out through diet more so than a band-aid solution like medications and creams. Dog food is your first problem, almost all dog foods are full of starches and fillers which feed cause and feed infections such as yeast. Dogs fed a species appropriate, balanced raw diet will not suffer from these modern ailments seen in dogs such as skin issues, digestion problems etc.

Vets are simply interested in selling you whichever food they get a kick-back from (Hills, RC, Advance), the same brand that most likely funded their university units on ‘nutrition’, and providing a quick fix it solution whether that be drugs, creams, surgeries etc. rather than approaching pet care in a more holistic manner and working to prevent such illnesses rather than simply treat them with modern medicine. This information has been provided to you be an extremely knowledgeable dog groomer who knows more on dog nutrition that most vets in the country, you’re welcome...

Rubbish . She is falsely denigrating qualified Veterinarians

Yes very valid question.. i have had the same issue. I am not at home now but i think can track it down via your invoice etc. Will follow it up when i get home again and let you know. Think they dont want you to talk to them lol.

Cheers Robert, that would be very much appreciated.

Hi Deb Sorry was only a home for a few hours and had to go away again and forgot to check. I am not back until next Monday but as previously suggested if you still have the invoice sent with the goods have a look on that for a phone number. Will check again when I get home anyway next week.

Hi Again Deb

When I have had problems with previous orders, which there are many I have apart from calling them just finished up going to my nearest store and they have sorted out the problem even though I purchased online

Well, Robert, when I went to my local store in Windsor, Brisbane, with my problem (my address being deemed 'invalid' online) they disclaimed all knowledge and association with the online Petbarn. They would not fulfil the online petbarn order with the same discounts offered via email, and instead recommended that I look up the online store 'Pet Circle' & they would price-match that! Petbarn online & the stores are now two completely different companies!!