Petpost Questions

Danielle E.2y

Hi, could you please tell me how much delivery would cost to deliver to postcode 5271. We are considering ordering Royal Canin Skin Topic every 3 weeks reoccurring. Thankyou

Petpost DM 2y

Hi Danielle,

Thanks for asking! I believe the shipping for that postcode for only the 2kg bag of Skin Topic will be between $4.95 - $7.95.

Have a great day, the PetPost Team.

srsmonty3y

My elderly mum can't stop your deliveries and I am about to go to the TV Show ACA , the department of fair trading, and facebook page. She has Alzheimer's and her husband has Terminal Cancer. You can just stop all transactions and save yourself the bad publicity. yes I cancelled on 2 websites and told the people on the phones. Still they come STOP STOP STOP

Petpost DM 3y

Hi there, Thanks for taking the time to leave a review. If a repeat delivery has been set up and is no longer required, this can be cancelled online by signing into the account. If you are having trouble with this, please call our customer care team directly to assist.

Thanks, the PetPost Team.

srsmonty 3y

done this , they still keep coming. Service is hopeless, we did everything you said (online and 3 hours of calls) and they still send very week. Your system is broken , admit it and FIX IT. you ruin peoples lives .

Petpost DM 3y

Hi there,

Thanks for your response -

We'd like to investigate this further, can you please call our friendly customer care team with an order number?

Thanks, the PetPost Team.

Jane P.3y

We placed an order on the 21 of September with an expected delivery date of October 4. This seems to have taken a very long time.

Seeger 3y

Petpost were very apologetic and fast posted the order same day

Jane P. 3y

We still have not received the order and were told to get in touch "If it hasn’t arrived by Friday 21 Oct 2022".

Petpost DM 3y

Hi Jane, Thanks for taking the time to leave a review. As we use Australia Post for our deliveries, if the order is delayed we may need to wait before an investigation can be raised. If this does not arrive by the 21st of Oct, please contact our customer care team.

Thanks, the PetPost Team.

Jane P. 3y

I have now received advice from Australia Post that this item has been delayed till the 31st of October.

Petpost DM 3y

Hi Jane,

Please reach out to our friendly customer care team directly at info@petpost.com.au to see what can be arranged.

Thanks, the PetPost Team.

Rara B.5y

Do you stock mouse and rat products

Petpost DM 5y

Hi Rara, Thank you for taking the time to leave us a review. We do stock a few Small Animal products that can be used for mice and rats, please select the link below to view this - external link Thanks, The PetPost Team.