Phil Hoffmann Travel Questions

Lena6y

On the 16th March 2020 i was booked to go to New Zealand. On the 14th March New Zealand Prime Minister put travel restrictions, due to Covid -19, therefore, I could not travel. Phil Hoffman will only return 50% refund or a voucher. Now I need to book in March 2021 whether things are back to normal or not otherwise I loose my money. As they have the bargaining power I have no option but to agree otherwise I loose my money they will be holding. Is that fair? If things are not back to normal, and can not I travel, I will be loosing more money. I am willing to pay any reasonable expenses incurred but not 50% fees what they are asking. The car hire company and my hotel accommodations have waived all cancellation fees then why are they/supplier charging 50% fees? Am I entitled to a refund due to government restrictions? Please bear in mind I DID NOT CANCEL.

Thanking you

Lena

Phil Hoffmann Travel DM 6y

Hi Lena, I'm sorrry to read that your holiday arrangements have been impacted by COVID-19. Would you please contact me directly via email customerservice@pht.com.au so I can look into your specific booking arrangements? For general advice Phil Hoffmann Travel and third party operators (travel suppliers) are working within the guidelines of the Australian Consumer and Competition Commission (ACCC) and the Australian Federation of Travel Agents (AFTA) to offer you a refund or other remedy, such as a credit note or voucher.

Please refer to the following links for the latest advice:

external link

For ongoing up to date information please refer to:

external link

Please know we will continue to offer our very best service and advice at this time, with our goal to provide you with the best outcome. We will work through all options with you and are always working on your behalf.

Kind Regards,

Alison Hunt Head of People and Culture Phil Hoffmann Travel

Garry d.6y

How long does it take to process a refund on a Princess Cruise Cancelled Booking

Christine Brown 6y

As I’m not employed by pht I can’t help you on that one

Phil Hoffmann Travel DM 6y

Dear Garry, Apologies for not having acknowledged your question earlier. In ordinary times refunds can take 6 to 8 weeks to be processed by suppliers. Unfortunately we are experiencing extraordinary times, consequently we anticipate that refunds may now take 12 or more weeks to be processed.

We understand that this may cause some frustration to our clients but ask that everyone is patient and understanding during a time unlike any we have seen before.

All the best to you and those near and dear to you during these unsettling times.

Kind Regards,

Alison Hunt Head of People and Culture - Phil Hoffmann Travel