Reid Cycles Questions & Answers

Hi, you will need a 15mm spanner in order to loosen off the bolts on the axle. I recommend doing the front wheel! You may also need to loosen off the brake cable with a 10mm spanner, or deflate the tyre, in order to get the wheel out of the bike. Pop the back seats down in your car to make it easier!

Hi there, I recommend you attend your local bike shop (hopefully us!) and get a mechanic to have a look at this. Kind Regards Sam@REID

Sounds like the stand has gone a bit wonky Use an Allen key to loosen it a little and when it’s folded up, push it toward the wheel. It should be parallel to the lower frame bar (hope that makes sense!)

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive. Care to fill us in on question below if u have a kickstand?

no kickstand in my mtb disc pro 27.5

Thanks for the info!

Hi Marie's, my husband bought me the small, I'm just under 5ft & it was too big. I called Reid & we packaged up the bike took it back & swapped for the petite.

Don't pedal while leaning into a sharp turn. Have both pedals half way up and coast through it. When you're upright again, continue pedalling. That way, your pedals will never hit the ground. A mild turn at low speed won't create an issue. It only happens when you're leaning heavily and pedalling at the same time.

I really don't need to be told how to ride a bike. The question was about the frame geometry & if all reid frames are like this & if so, for what reason?

Hi Vizak20, Your bike will need a service regularly, after 12,000kms of use, it is possible that your Bottom Bracket needs replaced. However this will not be covered under warranty as it is under general use. Are you able to bring it in to our store? We'd love to get this fixed for you. Please see the contact us page of our website.

Kind regards, Chris

Hi Michael, Sorry that you have not been contacted. We are just phasing out our Corratec range and are just on the verge of getting new stock of Reid E-bikes with Shimano Steps motors. We are really excited to get them in and can't wait for people to start riding them.

If you have any questions about the e-bikes or store please contact us here at the support office on (03) 9329 1222.

Regards,

Reid

Joseph

Brisbane store sucks for service! Bought three bikes exactly 4 years ago from their cooparoo store. My wife's bike included a "service plan" and I got suckered into a "service plan" on the other two. Every "service" has been sub par and a sales tactic to upgrade to their overpriced silver $99 (x 3 bikes =$300 - no thanks). Their coorparoo store at least wiped the bikes over, with the new valley store - they come back dirtier than I dropped them off with hard to remove grease marks on my wifes upgraded leather seat. They are lackadaisical when asked to make sure my Sons bike is safe so much so I have to check the bolts are tight after I get it back from service. If you are handy and maintain the bikes yourself then there are a good price and I admit look good. The new electric bike looks especially good but again be warned - they have never returned a single phone call in over 4 years and 3 bikes. If u live on the gold coast I wouldn't be dropping 2 x 2.5g (5g) with these guys. Pay the ponies and get a bike at your local bike store.

Best example I can think of is like buying a Bauhn smartphone from Aldi when you really should have got an iphone (I have). At least Aldi you can take it back up 60 days and get your money back (I did). picked up a second hand iPhone and have got awesome service from Apple.

Reid pick your game up in the after sales support and I would happily support you! Learn from apple!!!

Hi Col, Is it just the gear inner cabling that has snapped? That's relatively straight forward, you just need some standard (preferably Shimano) road gear inner cable that should be stocked by all bike stores and sites.

You'll need to pull out the old cable and then thread the new one through. Start at the levers, you'll need to pull them back to find the gear opening. Then gently run it through the cable housing.

I would recommend jumping on to YouTube for a more detailed look at how this is performed. The video capability is ideal for demonstrating the correct process.

There's a lot of chance for miscommunication on these topics, so I'll ensure that we're both referring to the inner wire cable that runs inside the outer gear hosing for the gear lines. If I've misunderstood let us know!

Kind regards,

Matt

It depends on the tyre, the bikes I purchased had a dual valve pump included with the deal. Generally they are the Dunlop "car type" valve and the Presta type valve, which you will generally find on road / racing bikes. The bikes I purchased had the Presta valve. Reid sell a bike pump which will do both.

Hope this helps

Stuart

Thanks Stuart! Yes, you'll find that most bikes are either Presta (Sometimes called French or bike valve) or Schrader (Sometimes called American or car valve) varieties. You can either ensure that the pump you get is specific to your bike, or as Stuart suggested a pump that is capable of inflating both. Our alloy 2 head pump will inflate either.

If there's anything else, please let us know.

Kind regeards,

Matt

Hi Rose, Thanks for your question. You can most certainly attach a rear basket, front basket or both! The bikes were specifically designed with basket options in mind. The front basket uses a bracket to sit in the headset stack while legs underneath rest on the front hub bolts.

The rear basket uses a clamping mechanism to attach to the rear pannier that comes with these bikes.

However, at this stage we cannot offer direct sales to anywhere other than Australia. I do apologise for inconvenience but would direct you to external link , our international wing for more information on local suppliers.

All the very best! Regards,

Matt