Britax Safe-n-Sound Millenia Questions & Answers

Hi Santosh, thank you for your message, this is due to run-out/phasing out of colour ways to update our product catalogue. Kind Regards The Britax Team.

Hi, thank you for your message, a harness is not meant to be removed from any child restraint, each model seat has a different type of harness, if you would like to replace your harness below is a list of our authorized repair agents. Britax, Sunshine West VIC – 1300 303 330 The Pram Doctor, Seaford SA - 0407 600 500 Pram Fix, Taren Point NSW - 1300 308 435 Baby Safe,Brookvale NSW – 1300 442 229 Bubby's Playpen, Stafford QLD - 07 3356 6089 The Pram Repair Place, Parkwood WA – 0403 462 654 Please note, repair agents will require a booking be made before proceeding to have a repair done on your product. The agent is able to provide with their address once an appointment is made. Kind Regards Heather

Hi Erika, The Australian standard no longer testes to weight as a rule for children. A child's weight also does not determine when they can and cannot use the seat. Age is used as a guide and height is the rule. Kind Regards the Britax Safe-n-sound team

Hi Surendra, thank you for your message, as per the instruction manual you need to push the adjuster button and pull out the harness and then move the head rest please see the below video link how to use. external link  Kind Regards the Britax Team

Hi Matt, we do sell an accessory pack that includes the insert, shoulder pads and crotch pad, available in black, if you would like to order please email, aunz-support@britax.com.au name address and contact phone no. part no. is 0299 $161.40 this price does include the postage and handling charge.

Are you able to send me a picture of the products to make sure it is what i am after?

Hi Matty please email us aunz-support@britax.cim requesting a photo of the accessory pack Kind Regards Britax

I have tried to email aunz-support@britax.com.au 3 times and the email keeps bouncing back.

I am so sorry the email address is aunz-support@britax.com Kind Regards The Britax Team

Hi Jenna, thanks for your message and we are sorry to hear about your experience. Can you please email us photos of the issue and a copy of your purchase receipt to us at aunz-support@britax.com so we can point you in the right direction. Kind regards, the Britax team.

How do you remove the staps off a millenia+

Hi Elsie, thanks for your question. There are 4 reclines include upright and fully recline. I would suggest that you remove the seat from your vehicle and place it completely upright then work through the position slowly. If you're still unable to find the four position please feel free to give us a call on 1300 303 330 so we can point you in the right direction. Kind regards, the Britax team.

Hi Angela, thanks for your question. Britax do have any accessories pack available that includes the insert, shoulder pads and crotch pad, these are only available in the kohl black colour. Please email us at au-support@britax.com if you would like to check availability and pricing. Kind regards, the Britax team.

Thanks so much ☺️

Hi Ciara, thanks for your question. The insert is a comfort item, not a safety item therefore, you can remove this part when you feel tat your little one no longer requires the extra padding. Kind regards, the Britax Childcare team.

Hi Helen H, thanks for your question. There are many reasons why products get discontinued or replaced. Please be assured that Britax never replaces a model unless it is certain of the newer models performance. The Millenia is now being replaced by B First ifix which includes our screw out Torso and Head SICT. If you have any further questions, please feel free to email au-support@britax.com Kind regards, the Britax Childcare team.

Hi Alex, thanks for your question. The Britax Safe-n-Sound Millenia is aircraft compatible in Australia & New Zealand and carries the green Civil Aviation Safety Authority label. You would need to discuss using this seat on an international flight with Qantas as this would be up to them. Kind regards, the Britax team.

Ok thanks. Where is the green label located on the seat? It’s fixed to the car currently and I can’t seem to find it on the sides. Is it underneath the seat?

Hi Alex, the sticker is located on the back the seat near the manufacturing label.

I was wondering the same thing, I have my four year old in one and wanted another blue one for my six month old bub. I have only been able to find the Millenia+ at Baby Bunting in Grey Opal, but no other variants.

Hi Anne-maree M. Thanks for your question. There are many reasons why products get discontinued or replaced. Please be assured that Britax never replaces a model unless it is certain of the newer models performance. If you would like some further information about the Britax Safe-n-Sound B-First ifix, please feel free to email au-support@britax.com along with your questions so we can further assist you and address any concerns you have read from reviews. Kind regards, the Britax Childcare team.

Hi Britax, I would also like to know why the Millenia has been discontinued as you did not replace it with a direct replacement. The B-first is too big for many cars and the Graphene does not come with the same conveniences.

Will you be introducing a mid sized convertible seat similar in size to the Millenia in the futre?

Regards,

Hi paul c. Thanks for your question. Please feel free to either email us photos of the currently condition of your seat so we can further assist you or we can refer you to a repair agent who can also assist you. au-support@britax.com

Kind regards, the Britax Childcare team.

Hi Charlene, thanks for your question. The Australian Standard (AS/NZS 1754:2013std) limits the use of ISOFIX anchorages rearward and forward facing seats (Type A and Type B) from Birth up to approximately 4 years. This is because the car's anchorages may not be suitable for heavier children in larger restraints beyond Type B, e.g. Type E (boosters) or Type G (up to 8 years). Although Type B (forward facing 6month – 4 years) seats are designed to accommodate children up to approximately 4 years of age, the height marker on the seat will dictate when the child has outgrown it. The AS/NZS 1754:2013std does not reference child weight as a guide to transitioning children to the next seat.

If your child is over 4 years of age and their shoulders are still within the height marker guidelines, your child can safely continue to be seated in the 0-4 (Type AB) child car seat. Kind regards, the Britax team.

Thanks for your response. My question wasn’t about transitioning to the next seat though, it was about use of isofix vs seatbelt installation as I heard that isofix installation shouldn’t be used when combined weight of the seat and child is greater than 18kg (for some car seats) and I want to know if this applies to the Millenia. It sounds like it doesn’t but can you confirm? I’m concerned as my child is currently 17kg and her seat is installed using isofix (note, she is is under 4 years of age and within the height marker guidelines). Thanks.

Thanks for your reply Charlene, both the Britax Safe-n-Sound Millenia and Britax Safe-n-Sound Graphene can continue to use the ISOFIX connections as long as your child reaches under the top shoulder height marker, there are no weight limits, We hope this helps. Kind regards, the Britax team,

Hi Pia, the Millenia has been retired as we have introduced our newest member to the Britax family the b-First iFix which provides all our newest technology - external link  kind regards, the Britax team.

That does not answer the question at all. Please answer the question about why it is being discontinued.

Hi Amber D. Thanks for your question. Unfortaunrly we cannot give guarantees that certain configurations will work in particular cars. We do recommend a resource called external link  where they trial (most, not all) cars with different configurations using our products to help consumers with fitment. We also suggest visiting a store and asking if you can try the seats in the back before you purchase. Kind regards, the Britax Childcare team.

Hi Hannah, thanks for your question. We suggest emailing us some photos to au-support@britax.com so we can further assist you and make some suggestions. Kind regards, the Britax Childcare team.

Hi Payton B. Thanks for your question. Age is used as a guide whereas height is the rule. If your child is 4 years old and is still under the dotted line on the last marker, they can still sit in the seat until they come over the dotted line. Kind regards, the Britax Childcare team.

Hi Payton B. Thanks for your question. Age is used as a guide whereas height is the rule. If your child is 4 years old and is still under the dotted line on the last marker, they can still sit in the seat until they come over the dotted line. Kind regards, the Britax Childcare team.

Hi Vero, thanks for your question. Please contact us on 1300 303 330 so we can further assist you with re attaching your covers. Kind regards, the Britax Childcare team.