SGIC Car Insurance Questions & Answers

Please login to your online account to cancel or call 133 233 and the team can help you. ~Kaz

If you are after a good service then I would suggest RAA, they are based in South Australia. Personally I had a bad experience with SGIC and wouldn’t recommend them to anyone.

Hi Stephen, we have call centres in Brisbane, Sydney, Melbourne and Perth as well as a team in Manila to assist our local based teams when we are busy. Having our call centres spread out allows us to be available to our customers for extended hours and remain available for customers when events may impact particular places. Regardless of the location of the call centre, our staff should be able to assist you and answer any questions you might have. We also expect all of our staff to provide quality customer service and remain professional over the phone. Hope this provides some clarity for you. ~ Rick

Hi Ken, Usually an excess will be paid throughout the claims process. There are a lot of different aspects to a claim so I would recommend speaking to a SGIC Claims Specialist so they can answer your question with more detail. You can live chat to an agent via this link - external link . Hope you have a lovely Friday ~Renae

Hi Irene, Thanks for getting in touch. We can give provide you with your policy number. Please send us a private Facebook message with your details via this link external link . ~ Maya

Hi Neville, SGIO was started as a state government own insurer. However in the 90s it was privatised. We aim to provide the same level of service no matter where your call is answered. ~ Jono

Hi Neville, that certainly isn't our aim at all. If you would your claim reviewed I am happy to have our claims team follow this up for you to help. Please message us by using this link external link  and provide your claim number and more information about what has happened with your claim and the reason given for it to not be approved. ~ Jono

Hey Yvonne! You would need to complete a quote to get a price from us for this cover in your daughters name. Unfortunately we don't have any family type discounts at this stage. You can get a quick quote online via this link: external link . Hope this helps Yvonne! ~Jamie

I contact SGIC direct and have had no problems dealing with them.

I seriously feel for the South Australians that have suffered in the recent 'weather events' and hope that SGIC changes their ways and actually helps and supports their members. Recent experience has shown me that once your claim is in, you’re on your own. In the likely event you are having trouble getting assistance from SGIC persevere, as they rely on your apathy, lack of understanding of your rights or just you have suffered enough and won’t fight for it. Don’t let this company do this to you, you are South Australian, they are not; they are IAG, a multinational with their head office in Sydney and borne from the demutualisation of NRMA in 2000.

This is why you have to talk to interstate and possibly overseas call centers (surely not all 'customer service reps' are of Indian decent). SGIO bought SGIC in the 1990s and NRMA (now IAG ) bought SGIC in 2000. I'm looking at RAA as they seem to be truely South Australian