Shopping Square Questions & Answers

just got myself unsubscribed.

I gave them the benefit of the doubt again and again, they kept on playing me. Promised me if I withdraw my PayPal complaint, money owned to me will be reimbursed immediately - I gave them weeks to return my money?!?

The item involved was the latest GoPro. Fact is they got interest on my money that they had for a couple of months. Interest on money received from thousands of customers waiting in good faith, can earn them loads.

In my PayPal complaint I stated this. Can not praise PayPal enough, only use them for all my internet purchases.

Their excuse time and again was that shipments to their warehouse was delayed and thus they repeatedly offered other models.

Move on immediately! They lure you with the cheapest prices and then cash in on the interest while you wait and wait and wait.

Lesson learned from this experience - always read reviews on companies before I buy.

Do not let them get away with it. I was on the verge of cutting my losses just to move on.

I received my delivery after waiting 23 days so you should have some confidence it will arrive eventually. You can login to the website, go to My Account -> Create a Ticket. Ask for a delivery status update in the ticket. I did receive responses to the 2 tickets I logged. You should have received an email saying the order has been dispatched. After that email it could take 4 or 5 weeks. I won't ever buy from Shopping Square again.

Thank you i have received an email saying it has been posted, i guess i will have to wait and see. Really should have read the reviews first, lesson learnt!

Ok so my order did come eventually took just over 4 weeks, anything else i have ordered has never taken more than a week so that is a really long time! I ordered dinosaur curtains and a dinosaur soft toy, i am happy with them and my little boy loves them. So to anyone else stressing their order isnt going to come it should just 3 times longer than anywhere else lol.

Angela - you're probably too busy wth your new baby to care now, but did you eventually receive your order (I've been waiting a month)? If it is clearly not going to arrive, not only will I seek reimbursement from PayPal but after reading the above reviews will lodge a fair trading complaint.

Yes, I have. I ordered an SD card from them in November of 2016 and received it a couple of weeks later. I've just purchased another product today so hopefully I'll receive this one too.

I occasionally bought things from SS and "actually" receive the goods delivered - so far all ok - , but sometime it took a lot longer than my expectation. One thing SS just always quotes unrealistically large percentage of saving. They must have compared it with the very original high price of the item when it first came to the market and not the current market price. Example: (Feb 2017) 1TB Hard Drive (USB 3) market price from what I saw in IT shops is ~ $77. SS sells for $68.95 (same brand/specs) and it claims that you save $111 (%62), Based on current market price $77, SS should quote a saving of ~ $10 (or 11%, not %62). Note that with added shipping cost many items will have similar price to that you can pick up from the brick/mortar shops. To be fair, now you can ick up some bargain if you feel comfortable with it.

Dear junsu,

Thank you for your message. Please provide us with a customer ID so we can reply to you via ticket and give you an assistance on it.

Thank you. Looking forward to your reply.

Regards,

Team of shoppingsquare

customer number is 735037

Hi can anyone send me their customer service number?

Hi Jeffrey,

Thank you for your message. Could you please provide us with your customer ID so we can send you a reply through ticket and give you assistance on it.

Thanks! Looking forward to your reply.

Regards,

Team of Shoppingsquare

Dear ramteh55, Thank you for your message. Our customer service department usually replies to the enquires within 24 hours. However, during peak hours it may require a longer time for the responses.

Please kindly provide us with your ticket number so we can look into it for you. Looking forward to your reply.

Once again, we sincerely apologise for any inconvenience caused.

Regards,

Team of Shoppingsquare

Hi marb,

Thank you for your message. Please send us an email to our customer service team : customerservice@apuscorp.com.au regarding your concern. We will be able to follow up for you.

Regards,

Team of Shoppingsquare

Hi angenorin,

Thank you for your message. All our brand new mobile phones are genuine and come with 1 year Australia warranty.

Thank you for choosing Shoppingsquare.

Best Regards,

Team of Shoppingsquare

Hi dooman51, Thank you for your message. Please kindly send your enquiry through ticket (log in your Apus Account). Our customer service team will reply you within 24 hours. Please be advised that your order was placed on 10/12/2013 and based on system its now in processing. As soon as this has been shipped out, system will automatically send you tracking details for reference.

Once again, thank you for choosing Shoppingsquare.

Best Regards,

Team of Shoppingsquare

Nice of you to get back to me on here, when I actually have emailed you and submitted a ticket, with no response...

Hi customer, Thank you for your message. Please note Ticket system is the way we communicate with our customers internally. This is convenient for both customers and us to refer to the previous transaction records & correspondence.

We always strive for better services and providing excellent shopping experience to customers. If you have any feedback for us, you are always welcome to contact our Customer Support Team.

Thank you for your support.

Team of shoppingsquare

A ticket system is NOT convenient for customers - a phone number, or a least an email address would be much better for customers. I will not be purchasing from Shoppingsquare again

You guys really don't get it, do you. The ticket system is NOT convenient. If you "always strive for better service" then why don't you answer questions promptly and not get so many complaints about poor communication? Dont you understand basic customer relations?? COMMUNICATION is the key! I, as well as many other s have documentary evidence of your slow response to your "ticket" system. Would you like more examples posted on review forums like this? It can easily be arranged.

Hi Brian, please send us a ticket or send us an email to customerservice@apuscorp.com.au we will be able to look into it and provide you a solution as soon as possible.

Looking forward to your reply.

Yours Sincerely,

Team of Shoppingsquare

At least you got some use out of it. They are very slow to respond and unless you go to fair traiding you really get nowhere with them. I wouldn't hold my breath too long waiting for a replacement. They have no surplus stock in Australia. The more legitimate complaints they get hopefully they will get the message or close shop. It took me over 2 months to get my refund. I'll never deal with them again.

Listen, Shopping Square, normal people in the 21st century communicate by email or phone. You should have a PNONE NUMBER and EMAIL ADDRESS prominently on your website so that these issues can be dealt with quickly, not your stupid "ticket" system. Then maybe the customer dissatisfaction and bad reviews wouldnt be so common. When you gonna learn, eh???

You guys really don't get it, do you. The ticket system is NOT convenient. If you "always strive for better service" then why don't you answer questions promptly and not get so many complaints about poor communication?

Dont you understand basic customer relations?? COMMUNICATION is the key!

I, as well as many other s have documentary evidence of your slow response to your "ticket" system. Would you like more examples posted on review forums like this? It can easily be arranged.

Brian, I expect water damage will be the Technicians report, thus not covered by warranty!

have no idea

Dear customers, thank you for your interest. All our Perfumes are 100% genuine and obtained from the authorised local distributors in Australia. All Perfumes come with retail packaging and are sold in brand new condition.

Yours Sincerely,

Team of Shoppingsquare

You guys really don't get it, do you. The ticket system is NOT convenient. If you "always strive for better service" then why don't you answer questions promptly and not get so many complaints about poor communication? Dont you understand basic customer relations?? COMMUNICATION is the key! I, as well as many other s have documentary evidence of your slow response to your "ticket" system. Would you like more examples posted on review forums like this? It can easily be arranged.

Hi Japan, Thank you for your message. We have already received your ticket sent internally to our system. Our Customer Service Representative had also replied to you accordingly. Based on the record, your order is now in dispatching process. It will be shipped out within 24 hours with tracking details available for your reference shortly.

Once again, thank you for choosing Shoppingsquare

Regards,

Team of Shoppingsquare

Listen, Shopping Square, normal people in the 21st century communicate by email or phone. You should have a PNONE NUMBER and EMAIL ADDRESS prominently on your website so that these issues can be dealt with quickly, not your stupid "ticket" system. Then maybe the customer dissatisfaction and bad reviews wouldnt be so common. When you gonna learn, eh???

Hi Susan, Thank you for your message. As advised yesterday, we can confirm your order had been dispatched yesterday 27/6/2013. Tracking details had also been sent to you through email. According to the courier tracker, item should be now on the way to be delivered.

Once again, we do sincerely apologise for the late dispatch due to unexpected shipment delay from Asus which we could not dispatch it earlier.

Thank you for choosing Shoppingsquare.com.au

BEst Regards,

Team of Shoppingsquare

Listen, Shopping Square, normal people in the 21st century communicate by email or phone. You should have a PNONE NUMBER and EMAIL ADDRESS prominently on your website so that these issues can be dealt with quickly, not your stupid "ticket" system. Then maybe the customer dissatisfaction and bad reviews wouldnt be so common. When you gonna learn, eh???