Simple Online Doctor Questions & Answers

Hi Andy, Thank you for your inquiry. It’s generally recommended to reduce your dose gradually. For example, if you were on the 10mg dose, you would move down to 7.5mg, then 5mg, and finally 2.5mg. The dose you require depends on your previous dose and when it was last taken. Feel free to place an order, and the doctor can adjust the dose if needed during the review.

Let us know if you have any further questions!

Kind Regards Fransis

Hi Zeynep, Thank you for your inquiry. Our doctors require a front and side view photo of you to confirm your body composition. If you are not comfortable providing these photos, our doctor will accept a letter from a GP or pharmacist confirming your height and weight.

Please let us know if you have any further questions. We're happy to help!

Kind regards, Fransis

Hi TBR, Thanks for your question. Our service is all-inclusive, covering everything from your treatment request, doctor's consultation, prescription, and the medication itself. When you have a call with the doctor they will be able to approve your treatment for a period of time they believe is clinically appropriate - this can be up to one year depending on your health. During this time you can reorder your treatment without requiring another call with the doctor. At this stage we do not have the infrastructure to send out prescriptions alone.

Regarding our treatment selection, you can view this after the assessment or by searching your treatment on our website. If you wish to ask about a specific treatment feel free to email us here at customerservices@simpleonlinedoctor.com.au.

Let us know if you have any other questions.

Thanks Caiti Patient Care Team

Thank you for your detailed reply. Is this a service a patient can use ongoing as their regular GP service?

Hi DLB, Thanks for your question! As with any online service, we can be used in conjunction with a regular GP, however cannot replace a regular GP. There are limitations to the online space (e.g. not being able to complete physical tests/assessments) which would require further follow-up from your GP in person. We are more than happy to assist with your ongoing treatment as long as overall health is still being monitored by an in-person doctor.

Let us know if you have any other questions.

Thanks Caiti Patient Care Team

Hi Kellie Thank you for your inquiry. Unfortunately, we do not offer a collection service. Our service is an all-inclusive process, this covers the doctor's consultation, prescription, and the medication itself, dispatched via Australia Post Express. Please reach out to us at customerservices@simpleonlinedoctor.com.au if there is anything else we can assist you with, we are always happy to help! Kind regards Michelle Patient Care Team

Thanks for your reply Michelle. Much appreciated.

Hi Mah, Thanks for your question! At this stage, Medicare does not offer an item that covers a telehealth consultation with one of our doctors, we do hope to offer these rebates as soon as Medicare updates its schedule list. For now, we have priced our doctor's consultations as low as possible and enabled our system to offer repeats of your medication where clinically appropriate, this way you will not need to pay a consultation fee for every order.

Let us know if you have any other questions.

Thanks, Caiti Patient Care Team

Hi Muhammad, To order a prescription online with us you can either search the medication on our website or head to the condition page under the 'Online Scripts' tab. From there you will need to complete a short assessment which will be reviewed by the doctor. Once the doctor has reviewed this you will need to book in for a short 3-5 minute consultation before your order can be dispatched.

If you have any questions throughout the process please don't hesitate to reach out to our customer service team; customerservices@simpleonlinedoctor.com.au

Thanks, Caiti Patient Care Team

Thanks but I don’t have Medicare and I can’t afford the doctor fees

Hi Muhammad, Unfortunately, our service provides private prescriptions, which will incur a fee to cover the doctor's time. A consultation with the doctor is $25 each time it is required; in many cases, the doctor will approve repeats of a medication so you will not need to pay for a consultation each time.

If cost is a large factor in your decision it would likely be best to find a clinic or hospital that offers low-cost consultation without Medicare.

We are sorry we cannot help in this instance,

Thanks, Caiti Patient Care Team

Hi Naushin, Thanks for your question. Yes, we can provide an official pharmacy receipt for you to make a claim on your private healthcare. To request this please just contact our Patient Care Team at customerservices@simpleonlinedoctor.com.au

Hope this has answered your query, hope you have a great day!

Pay for the script and after the consultation the medication is posted to you, no further costs

Hi Ema, The way our service works is you complete a digital assessment form on our website, then complete your order to purchase your medication. Once this is done the doctor reviews your assessment, if approved sends your prescription directly to our partner pharmacy. From there it is filled and it will be delivered to you. If the order is not approved, you will receive a full refund.

Hope this helped, have a good day :-)

Hi Jayne, We do currently offer Melatonin on our website; to determine if you are eligible you will need to complete the Doctor's Assessment Form, they will then review your request and prescribe this medication if it is appropriate. If it is not appropriate we will provide a full refund and refer you to your GP to discuss other treatment options.

If you have any more specific questions feel free to contact us at customerservices@simpleonlinedoctor.com.au

Thanks, Caiti Patient Care Team

Hi Amir, We can only accept orders and provide medicines for the person taking the treatment. This ensures they provide the answers to our doctor's safety questions first-hand. We apologise for the inconvenience.

Kind regards, Tyson Patient Care Team

Hi Kim Thank you for reaching out - we would recommend getting in touch with our Patient Care Team ASAP via email (customerservices@simpleonlinedoctor.com.au) or phone (07 4839 7994) as it sounds like you might be having a reaction to the medication. We would love it if you could reach out to us so our doctor can get in touch with you.

Based on Saxenda's guidelines this is one of the symptoms that is listed as a possible allergic reaction to the medication, so it is recommended to stop using the medication and seek medical attention.

Please let us know how we can help.

Thanks, Caiti Patient Care Team

Hi Rachel, Thanks for reaching out! Unfortunately I cannot identify your order based on the details listed here, I would recommend sending an email to our Patient Care Team at customerservices@simpleonlinedoctor.com.au so we can help you with any updates.

Let us know how we can help.

Thanks, Caiti Patient Care Team

Hi, Unfortunately, the medicine you are looking for is not in the range of treatments available with our service. The treatments you are searching for are not available in a manufactured combination in Australia but you may be able to get a suitable alternative or compounded treatment prescribed by a doctor or dermatologist in person.

I hope this information helps and I wish you all the best.

Kind regards, Tyson Patient Care Pharmacist

Hi Sally, As most of our items are not covered by the pharmaceutical benefits scheme we cannot accept healthcare cards. The prescriptions our doctors provide to the pharmacy are all private scripts, as medicare does not currently support digital consultations. We apologise if the item you are after is on the PBS but unfortunately we cannot offer the concession price.

With further expansions to our telehealth service, we may be able to integrate concession prescriptions into that service.

Thanks, Caiti Patient Care Team

Hi Bernadette, Unfortunately, we do not currently prescribe any pain relief medicines. Many are currently restricted to face-to-face consultations due to Australian government regulations. We do hope to expand our range to include some non-restricted pain relief medicines that are considered a lower health risk but will only do so once our medical team are confident we can do so safely in an online consultation.

Apologies for the inconvenience! If you would like any more specific information, please feel free to get in touch via customerservices@simpleonlinedoctor.com.au.

Kind regards, Tyson Patient Care Pharmacist

Hi Abhishek, That would depend on the medicine and many factors about you. As these questions are public, it would be more appropriate to assist you privately. Our team would be more than happy to assist privately with you by email at customerservices@simpleonlinedoctor.com.au, live chat or phone call.

Kind regards, Patient Care Team

Hi Jennifer, Ozempic is only registered for diabetes currently with the regulatory body. While it may have some weight-loss benefits, these are an 'off label' (non-proven/ non-registered) use which we are unable to list it for due to government regulations. We do plan on introducing Saxenda (similar to Ozempic) which is a registered medicine for weight loss. We hope to have our weight loss injection program live very soon.

If you have any further questions, please direct them to customerservices@simpleonlinedoctor.com.au

Kind regards, Tyson Patient Care Team

Hi, The price will depend on the strength and number of tablets you request. The prices for our service can be found on the medicine page on the website. Unfortunately, you will not see any pricing on the condition page due to Australian regulations. We do not charge any hidden prescription or consultation fees and the prices include the review by our doctors (prescription if approved) and the medicine itself.

If you would like some further information, please contact us at customerservices@simpleonlinedoctor.com.au and we will be more than happy to help.

Kind regards, Patient Care Team

Hi Venita, While we try to include as many medicines as our doctors can safely prescribe online, there are some that we cannot supply due to safety concerns and regulations. Unfortunately, Amitriptyline is one of those treatments. As we continue to improve our capabilities I hope we can expand our range of treatments to perhaps help in future.

If you have any further questions, please direct them to us at customerservices@simpleonlinedoctor.com.au, call us or use our live chat service. This way we can provide more details privately.

I hope this information helps!

Kind regards, Tyson Patient Care Team

I usually get amitriptyline from you

Hi Venita, I'm afraid you may have us confused with a different service as we do not and have never prescribed that particular treatment with our service. If you would like to discuss with us further please contact us at customerservices@simpleonlinedoctor.com.au, call us or use our live chat service.

Kind regards, Tyson Patient Care Team