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Smart Energy Answers

Smart Energy Answers Questions & Answers

5.0 from 141 reviews

16 questions from our users

Toni

Toniasked

No light on inverter

1 answer
Jo Bartley
Jo Bartley

How much for 10kw?

Raymond A.

Raymond A.asked

quate to get solar at home

No answers
Raymond A.

Raymond A.asked

prineed a qoate on solar

No answers
di perry

di perryasked

On your website you quote $8.908.48 for purchase price was this for a 10kw?

No answers
Bel R.

Bel R.asked

Hi, I have the Canadian Solar panels through Smart Energy purchased in 2018. I have 34 panels & 8.5kw inverter, is there an app I can see how much we are producing/using day to day? Is this through my supplier which is Red Energy or somewhere else? Thank you

2 answers
Loretta H.
Loretta H.

Hi Bel, I am using a supplied product called ember pulse. I personally contacted them in South Australia as Smart Energy were on holidays from the day of installation. I then downloaded an app and linked the two and it gives info to both the company and I on the effectiveness of the solar panels. It will also allow me to forecast my expected energy bill. This was done in consultation with Smart Energy Answers so ask them about it. Ember Pulse staff, particularly Lana were fantastic in their support when I phoned them direct. Goodluck

Bel R.
Bel R.

Thanks so much Loretta

Windyb

Windybasked

What amount of savings am I expected to make installing your system.

2 answers
Smart Energy Answers
DianneSmart Energy Answers

Hello Windyb,
Savings depend on the system size, components and roof space available. Typically between $300-$1000 per quarter for a home.
If you are interested in understanding more including cost, please send us your details at the following link:
https://www.smartenergyanswers.com.au/get-quote-fast/

Regards,
SEA Team

Geoff M.
Geoff M.

True. It all depends on the size of the system, and the quality of the components. We have three phases here in the bush which means we can have a bigger system to feed back into the grid, or generate power for our own use. But we have a partly shaded site so will only get 65% of maximum capacity at present. But this was all spelt out clearly when we first enquired, after which SE then fine tuned a design using satellite imagery to maximise the potential of our site . Our system under these design restraints is expected to save us $2000 per year which should pretty well break even with our power bills.
Geoff M.

Aloka

Alokaasked

What would be the price for 10Kw system cost, with and without battery for a house in Sandgate, Brisbane

1 answer
Jim Fenner
Jim Fenner

I am at the same stage of searching as you are.

Head on over to SolarQuotes.com.au and read the main pages, then supply personal info, they will contact three reputable local suppliers who will (i) phone you to discuss your needs, and if you like the sound of it (ii) email you specific quotes.
Pull out the last four quarterly electricity invoices so you know your daily average KWh for each of the four seasons.

Solarquotes website advises that batteries are a currently super-expensive option not needed in a big city.

I just (Dec 2019) got quoted $8400+ for a 10.5KW system in Canberra, without batteries. That was using a panel brand which might be at the lower end quality-wise ('budget'). It is my understanding that mid-premium or premium panels are manufactured to a higher standard and less likely to be subject to a warranty claim.

Dianna

Diannaasked

Which are the highest rated installers, panels and inverters in South Australia? Most if not all of these seem to be in NSW

1 answer
Angus
Angus

Hi Dianna , I am not an expert , However from my research which was fairly extensive , I chose Lg Premium Panels
and Fronius Inverter for their proven Reliability My Spec is 5.76kW system ( 16 x 360W LG Neon R and Fronius Primo 5.0-1)... ( String System) This is probably as good as it gets at the moment ... Technology will move on and Improve of course ... This is a Mercedes level system you could say ...... I went through Smart Energy Answers .... Fabulous Service if you can get them .... Hope this Helps ....Bruce

Leanne W.

Leanne W.asked

Do u install in qld?

1 answer
Hayden and Vicki
Hayden and Vicki

Hi Leanne, I'm just a customer in SA. I'd call 1300 133 055 and see how they can help
Hayden

Jane W

Jane Wasked

Hi!
I've just had a quote from Smart Renewable Solution, based in Ballarat. They seem to only have a Facebook page, plus a webpage with no links. Promoting Risen Energy pv panels and Fronius invereors. Any further reviews or testimonials on the company or the products would be helpful.

3 answers
Smart Energy Answers
DianneSmart Energy Answers

Hello Jane,
Thanks for your question.
I would recommend you get a comparison quotation from one of our experienced energy solutions consultants so that you can make an informed decision. Risen is not bad but there is definitely much better gear in the market.
Please email us to info@smartenergyanswers.com.au with your address and best contact number and we will be in touch soon.
Kind Regards

Ross
Ross

I don't think this is the same company as Smart Energy Answers

Jane W
Jane W

Thanks Ross, you are right, it isn't.
I'm getting two other local quotes in the meantime. Regards, Jane

barbara b.

barbara b.asked

We recently dealt with smart energy for our new solar system and are very happy however the pricing of the likes of Arise solar seems so much cheaper, by thousands actually ?

4 answers
peter
peter

When I was young I always believed you pay for what you get, nothing has changed. You can buy cheaper panels in the market but they will never work as good although I'm not an expert just happy with what I paid for.

Smart Energy Answers
DianneSmart Energy Answers

Hello Barbara,
We appreciate your feedback on the service received so far and we also understand your concerns.
We are a Team of Professionals, a Solar "Installation" Company who treats solar as a complex electrical install which is going on one of your main assets, your family home, and deserves respect: there are a lot of variables like system size, products, site specifics and workmanship which will affect the final price.
We do not compromise on quality and we help our customers make an informed decision and tailor a system for them with an accurate site assessment and an evaluation on current needs and future requirements and explanation of all different technologies in the market.
Once you are with us we will guide you through the solar journey and we will design and install your system according to CEC best practices with experienced electricians and installers. We will make sure you are a very happy customer as part of SEA family.

Unfortunately, too many people in Australia have been burnt with cheap dodgy solar installs from Solar "Sales" Companies who specialise in spamming social medias with cheap prices and treat solar as a plug and play appliance, one size fits it all. These companies use the cheapest subcontractors, often unprofessional personnel (sometimes backpackers), to install your system, they don't follow safety regulations and take shortcuts as much as they can to mimise their costs, a part from using the lowest quality products available at the wholesaler. This is a recipe for disaster and what you will find is that normally this sort of companies have a high volume of online reviews, with many good ones and many bad ones too, which means there is a big risk - 50-50 chance something can go wrong.

Barbara, if you were to buy a Toaster from Target, I would say you can take the risk of buying the cheapest available and then replace it when it breaks; however with Solar we believe you should it once and do it right as the consequences of making a bad decision are far more dangerous (leaks, voltage issues in the house, exposed ugly cables, fires etc....)

At Smart Energy Answers, we’re setting high standards for the solar industry. As a CEC approved retailer, we are committed to providing customers with high quality products, tailored solutions, quality installations and outstanding customer service. We go above and beyond to ensure the highest level of customer satisfaction.

Buy Quality. Buy Once. Buy Smart.
info@smartenergyanswers.com.au
1300 732 679

peter
peter

Hi Smart Energy Peter here, can you tell me why my solar system disconnects according to a voltage error 014 which shuts the system down for an hour or more. This has happened 5 times now.

Daryl

Darylasked

Is $7,000 (Trina panels) -$8,000 (Q power panels) reasonable for a 5kW system?

3 answers
Smart Energy Answers
DianneSmart Energy Answers

Hi Daryl,
what system size and inverter are you looking at?
State / location is important too because of the variation of STCs incentives.
If you would like to provide some more details, we will be happy to help: info@smartenergyanswers.com.au

Daryl
Daryl

5kW system, not sure of the inverter. I am in Bathurst NSW

Smart Energy Answers
DianneSmart Energy Answers

Daryl,
at that price it seems expensive then, unless the site is very complex to install. I would definitely advise a 2nd opinion / quote.

John.D

John.Dasked

Who are the top ten solar installers in Melbourne

5 answers
Mario
Mario

I do not know who the top 10 solar installers in Melbourne are. However, all I can say, as per my earlier review, that I am very satisfied with the job done Smart Energy Answers.

John.D
John.D

OK, thanks for responding anyway - cheers

Richard Buckdale
Richard Buckdale

Hi John, I only saw your question just now—lost in all my other emails. The best place to get answers to this and similar questions is solarquotes.com.au. They have reviews by customers of most of the quality installers plus much other info. Customers review and grade their installers so you have a very complete picture. I found Smart Energy Answers to be excellent.

newbie

newbieasked

Can anyone confirm if Smart Energy Answers operate in the Brisbane market?
Thank you

1 answer
Daniel
Daniel

Not sure bud.

Winnie

Winnieasked

I would like to ask is there anyone here has installed SunPower solar panels through SEA and are you happy with it! I am based in Melbourne! Thanks

1 answer
Mascotsolar
Mascotsolar

Yes, Sydney based, installation a few weeks ago. Very happy. Whole process smooth, efficient, professional. Go for it. Used SEA, sun power panels, fronius inverter

Graham T

Graham Tasked

Is smart energy the same as smart energy group please?

1 answer
owencom
owencom

Hi
No it isn't. Here is the link to Smart Energy Answers https://www.smartenergyanswers.com.au/

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