Smeg ECF01RDAU (Red) Questions & Answers

Could you possibly mean that you "descaled" your machine several times? If so, Power off the machine on the side and remove the power plug for 5 minutes then switch back on. If the orange light still comes on, turn the steam lever on to dispense some hot water into a cup. If that solves the problem, I suggest that you turn down the water temperature as per the manual.

It sounds like it's still indicating the descaling alert (orange light) despite your cleaning efforts. This could happen if the machine's descaling process wasn't fully completed or if the system didn't register it. Try these... - Check the descaling process, ensure you're following the exact steps in the user manual for descaling. Double-check that the descaling solution is appropriate and mixed correctly. - After descaling, some models require a manual reset to turn off the orange light. - If the water hardness isn't set correctly, the machine might require more frequent descaling. Adjust this as per the manual.

Hope this helps.

When 2 lights flash orange, the heating temperature is too high; cool as per page 6 of the instruction manual; also, the water tank may not be correctly inserted. If all lights flash orange, you will need to have the machine serviced.

Do you mean that the machine does not respond, light up, etc.? If so, I suggest that either the fuse or the main board has blown due to a power surge or lightning strike. In that case, the only remedy is to book it into Smeg.

Thanks, I will do so. Appreciate the response

That's happened to me, I run some water through the steam and and that seems to fix it

Thanks Nick I tried that before to no avail, but after trying this time it is all up and running. Time fixes everything!

My lights been flashing for years. Are you talking about the steam light? If so I just ignore it.

Yes Di - instructions said flashing light = descaling time, but the damn thing keeps flashing!!

Hi Sharon M, After you have completed the rinse portion of the descale cycle, press and hold the steam button until the remaining water is purged from the system. The orange light should then switch off. Regards Smeg

I use Breville coffee machine cleaner tablets. I break one up a bit then drop it in the water tank and let it dissolve.

I have the same problem and can’t find anything anywhere that may have the answer. Iv only had mine for 4 weeks

Hi Natalie, You will need to adjust the water hardness to soft and that will extend the time you will have to descale. Please refer to your instruction manual for further information. Regards Smeg

I have hard water in my area. Why would I select soft water that will destroy my machine Giving my machine away buying a breville duo my family has them with no problems and easy to read instructions and no problems with flashing orange lights that won’t turn off after descaling I’m over this smeg machine

Dear Marcia, Please call our customer service team on 02 8667 4888 and they will be able to assist you. Regards Smeg

It needs descaling. All coffee machines do. Read the manual for what to do

Hi Lee - Thank you for your question, it is possible that the machine needs descaling when the orange light is lit up. The steps to descale are in the instruction booklet, can you email us direct: info@smeg.com.au and we can email you a copy of it Kind Regards, Smeg Australia.

Hi, I had the same problem when I got the SMEG. The grounds I was using for the stove top percolator made the coffee weak in the SMEG. I grind them finer and I make sure it's packed in firmly and evenly. I leave about half a centimetre clearance.

I don't like frothy milk so I microwave my milk for twenty seconds in the cup then put in under the machine.

Heat hasn't made that much difference I've found, it just determines how long you have to wait before drinking

Hi John R, We would recommend checking the setting for the water hardness and adjusting it to 'soft'. This should switch the orange light off. The light should only flash orange during the descale program to prompt you to refill the water tank to rinse out the unit. After that step, the light should switch off and the descaling process is finished.

Regards

Smeg

We live in a (very) hard water area. This seems to be a strange answer considering that fact. Surely all that will do is delay when the light stack flashing - and potentially damage the machine because it hasn't been descaled as often as it should?

No further comment Mr SMEG?

Hi John,

Could you kindly email our national service manager steve.cullen@smeg.com.au with your details. Once he has this information, he will be in direct contact with you.

Regards

Smeg

Hi Tina, The parts of the coffee machine which are in contact with coffee and water are stainless steel. There is a pod filter which can take 7, 10 or 14 gram pods. the 7 gram pod is sufficient for espresso, if you would like a longer coffee you may want to try the larger pods.

Hope this helps

Regards

Smeg

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Hi Steve, When you finish frothing milk, place an empty jug under the spout and bring the lever forward, hot water will stop coming out as soon as the boiler has cooled down. Return the lever to the upright position and you can make further coffees.

For further information, please refer to your instruction manual, Chapter 3.7 How to cool down the boiler.

Regards

Smeg

Hi,

Thank you - I tried it again - it was my user error. I didn’t leave the lever down for long enough. Perfect now.

Gotta say, this machine is great! Beautiful coffee.

Cheers,

Steve.

I have the same problem, and was initially anxious about it, however the off switch tends to pop out when the water is empty. I now haven't given it a second thought. The coffee maker still works flawlessly - I am about to buy another for the holiday house- hope this helps

Thanks Alex! That really is helpful - it really is a great little machine for the price. I will let the water tank run down and see how that goes ... if that is the only quirk it has I think I can live with it :) v

I haven't had the problem of the on/off switch sticking so can only assume it's a issue on some machines.

It would appear that the unit may have a pump problem, I f you could forward the information below to retailsales@smeg.com.au and the will arrange a replacement. 1. Full Name 2. Address where to send the replacement unit

3. Contact Phone Number

4. Copy of your receipt where you purchased your appliance

5. A picture of the serial number (see underneath the appliance)

6. A picture of the appliance explaining the reason for return

Yes. Mine just did the same thing right out of the box. One of the springs in the base of the tanks was stuck. I tapped it until it sprung free and then gently exercised it working fine now.

Hi Unclebob, does this occur when you have frothed some milk? If so, it means that the thermoblock is too hot to make a cup of coffee. To bring the temperature down, place a jug under the steam spout and pull the lever forward to release the excess steam. Once the excess steam stops coming out, turn the lever up and your ready to go again. The cup symbols not flash any longer. If you require any further assistance, please contact us on 02 8667 4855.

Regards Smeg