Software Questions & Answers
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Hi I’m in my $70’s and have one large sun spot on the side of my face and I’m noticing smaller areas on my forehead. It’s from sun damage in my youth and I can almost scratch it off as it appears to be on the surface. Can you do anything about this?
I have a large age spot/ pigmentation mark on my face, what do you have to correct it. I’m in my 70’s and this is sun damage
I unfortunately had to stop using my prescription as it caused me to develop perioral nasal dermatitis. But it definitely helped skin to clear up a lot. My problem is, I love the night cream that comes in the 3 pack, absolutely adore it & it is amazing for my skin. But Im not a huge fan of the other two products. Has anyone tried both the moisture in the tub and the one bottle that can be bought by itself? Are they the same? Do they have the same effect? I’m very reluctant to try something new as my skin has just started to calm down again after the diagnosis.
I have massive acne problems and have acne scars a little bit and acne spots too. I am a bit hessitant to start using software product as I really want a clear skin and don't want to waste the money. I will really be helpful if someone show me the right path. Thank you.
I definitely recommend it! It’s cheaper than going to a local dermatologist and the whole process has been great for me so far.
Since when are you using their product?
Is it good for sensitive skin
I have hyperpigmentation, is it possible to this?
I am currently using a treatment for hyperpigmentation and it says it can take up to 12 weeks to see results. I have seen some lightening so far but I believe I will see better results when it isn't summer anymore
That's what I'm getting...the hydroquine?? I hope it helps me. What cleanser and moisturizer did you use?
How can doing the oily skin?
I have oily skin and this vitamin c is oil based.
Hi there, I have a dark skin. Is this product okay for me? Will it work for dark people
I have the anti aged kit which hydrates my skin alot, but how do I get rid of darkness under my eyes?
Hi Paul,
Thanks for reaching out!
Our support team would love to help you with this further. Could you please reach out to us at hello@skin.software.
Best Wishes,
The Software Team
I have a 13 yr old daughter who is very sporty and has quite bad skin on her face and is starting to get some pimples on her back. Is this appropriate for 13yr olds??
Hi Nat, Thanks for reaching out and for your interest in Software. Software is designed for people over the age of 14. Since your daughter is under the age of 14 and has specific skincare concerns, we recommend speaking with your GP.
I hope this helps. If you have any further questions please reach out to us at hello@skin.software.
Best Wishes,
The Software Team
Do the products tend to last exactly 2 months or can they last longer than that? Interested in trying but a bit hesitant because of the price.
Short answer: they can last longer depending on your usage habits. Details: the prescription products have a BBD of 8 weeks but from what I’ve seen, they say the only issue is potency beyond that point. I use mine until it’s all gone, often well beyond 8 weeks (10-12 weeks is probably my cycle). I’ve had no issues doing this. When you start you may use less - I used 1 small pump once or twice a week so it lasted aaaages but now I do 2 pumps every other night, I still get at least 10 weeks. The non prescriptions may last you longer. The ceramide cream, for example, is a big size and lasts me at least 16 weeks with daily usage. The vitamin c I use daily and lasts me 10 weeks or so. Hope that helps!
My prescription cream always lasts more than the 8 weeks but the balm lasts around 16 weeks as it’s a bigger bottle! I always have left over prescription cream as I don’t use it every night!
Would love to know the ages of users .
Are your products made in Australia?
Yes
[Name Removed] prescribed an additional cream for me together with my current treatment cream,it will expire on the 24th of this month.can i order a repeat together with the additional cream which is in a seperate bottle.
When using software it is mentioned that your skin becomes too sensitive to the sun, and not to use this more than 5 times a week as it would damage your skin barrier. Does this product actually damage your skin barrier and how do you avoid that. How would you determine your skin barrier is damaged.
Hi Shannie, Thank you for reaching out and expressing your interest in Software! A damaged skin barrier typically occurs due to overuse of active ingredients which strip the skin of natural oils. Common causes also include environmental factors such as dry or humid weather, UV exposure, allergens, pollutants, exposure to chemicals and not moisturising.
When used sparingly, our ingredients do not directly damage your skin. However, there are particular ingredients that require more care with use. If they are used in excess, you may develop irritation and skin sensitivity which compromises your barrier. It is important to develop a gentle skincare routine and use SPF to prevent this from occurring.
You can determine if your skin barrier is damaged if you experience overall irritation of your skin. This may include symptoms such a redness, dry texture, inflammation, itching and hyperpigmentation. Also, if your skin stings when applying benign products, it may be indication that your barrier is compromised.
I hope this helps. If you have any further questions please reach out to us at hello@skin.software.
Best Wishes,
The Software Team
Thank you for customized product. I still have break outs but after apply this cream it helps alot.
I need to do my formula again I didn't add that I have really bad open pores
How many products do you give.All set for skin care or what?? Will you make me clear please
Hi Sushmita, Below are our various product offerings! The Software treatment plan - $88 This prescription treatment is formulated specifically for you based on your skincare concerns. This involves completing the quiz and a doctors consult so you can be prescribed the customised cream. It is an ongoing prescription costing $44/month but because every bottle contains 2 months worth of cream, we take out $88 every 8 weeks.
The over-the-counter range - Prices vary
Our over-the-counter range that includes a cleanser, moisturiser, SPF, serums and more. These are designed to work alongside your prescription cream. You can buy on demand through our website: external link or add it onto your treatment cream order. It is not a subscription and it is not personalised.
Let me know if you have any further questions!
Hi gud morning I heard abou software is this true
Does it help with deep wrinkles also and I don’t get pimples now but will I if I use this product does it happen to everyone or not
Will it repair deep wrinkles as well as fine ones
Ooohh I'm not sure although it says it does. I don't have deep wrinkles but I do have a laugh line which is now gone. I know they consult with you about your specific requirements and then tailor a product that suits your needs! Hope this helps
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