Solar Naturally Questions & Answers

Hi Di, As explained by our designer at the time of sale, Our SAS program utilizes a zero interest platform to make repayments towards your solar system. On entering the platform with your mobile phone number, It sends you a 4 digit code to your phone which you use to open up the documentation which lists the policies and guides. HUMM is not a finance company and operates as a buy now pay later service.

Happy to help further if required.

Solar Naturally.

Hi Graham It depends where you are situated. In Perth it is around 30 degrees facing north. Manufacturer's recommendation is a minimum of 10 degrees usually.

99.99% chance it's a Goodwe inverter

Hi Lee,

it would be a Goodwe inverter

Solar Naturally

Hi Jason, If you got your system from Solar Naturally, just give them a call, it will all be under warranty. It might be your inverter as our 1st and 2nd inverter stopped working within 3 years of installation. The 3rd one lasted just over 4.5 years

Hi Jason,

Please give us a call on 1300 168 138 so we can look into this for you.

Regards, Solar Naturally

We have saved heaps since having solar installed with these guys. It was hassle free and the guys were great

Hi P Davis, if you would like to get more information about our company or to enquire about getting a quote, please call our number on 1300 168 138. We will be more than happy to assist you!

Hi Christy M, Yes it is true! The savings that you will get from the solar generated on your roof, a portion of this goes to your solar repayments (if you choose a repayment plan) and the rest you get to pocket. After your repayment plan has finished you will be saving even more money per bill cycle. We have 49,000 residential and commercial customer over 13+ years in business who can attest to this process. It really does work!

Please call us on 1300 168 138 and watch our customer testimonial videos here on this link: external link  Rachel - Customer Care Solar Naturally

Hi Mark I have a two story house and I wasn’t charged for a scissor lift or extra person . I would definitely give them or glowing review on there bad customer service.

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Hi Iqbal, Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138. Thank you! Rachel - Solar Naturally

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

get more qoutes from reputable solar installers. You'll see a big price difference,

I was told this too 10minutes ago i asked what brand inverter and panels they use but the door salesman wasn't able to give me information but said that it will be ready to convert to battery

Hi Jackie, Once you book in for an appointment, a Design Consultant will sit down with you and go over all your energy requirements and tailor a system that suits your family. The Lead Generator who you would have met at the door is correct, our systems are battery ready depending on the inverter you choose (and also the battery that you choose), however a Design Consultant is much more knowledgeable on this. This is why it is good to talk all this over with the Design consultant so that they can understand what you're after exactly and select the right products for you. All of our products can be found here on the Products Page of our website if you would like to take a browse - external link  The inverter that we have the highest sales in is battery ready and we are a Tesla Accredited Installer, one of a few selected solar companies who have this accreditation so rest assured we will be able to help you out if you would like to add a battery to your system now or in the future. Please give us a call if you would like to book in to see a Design Consultant on 1300 168 138 Rachel - Customer Care Solar Naturally

a certain person from solar naturally is cec registered based on the cec website.

My experience (across all industries) is some sales people are better than others, and sometimes its just some sales people dont match well with the customer, or its just a bad day. (I know I certainly couldnt work in sales, talking to strangers.) Unfortunately that can often detract from a good product or service. I have used these guys, and recommended them to several of my friends and business associates who have also been happy. Although you may not have enjoyed the sales person, the products, installation and after sales service are all pretty good. They have been around for a while, have their own installers (many solar companies just contract out to the lowest cost installer). Like a lot of products, if you finance the total cost can be rather scary, and personally if I can I will use my mortgage for the lowest interest rate for something like this, but sometimes there is just convenience in the finance offered with products - which is why companies like Harvey Norman will do finance on a washing machine. Perhaps you could ring their office, express your concerns with the sales rep and perhaps get some sort of discount or upgrade I am sure there would be no harm in having a chat. But I would still consider them worth considering. Good luck

i had the same experience in 2017 but it was easy to cancel when i realized i was paying double the price.

Similar experience. I asked for a written quotation and a business card and was told some BS about intellectual property and ... at this point I tuned out and the spidy-senses were going ballistic. What sales guy does not leave a quote or a business card... smells like a scam.

I find it interesting, and when I say interesting I really mean concerning, that the overwhelming majority of these 'positive' and 'glowing' reviews are from first time reviewers. I question if they are legitimate. And if I question the legitimacy of the reviews than I question the legitimacy of the product. Appointment cancelled.

My Boyfriend and I felt like we were pressured into an appointment and then an order on the back of being door knocked for a " special "SAS solar deal" they took a deposit ( turns out that is illegal on a door knocked appointment as they have to wait 13 days before taking a deposit ) when we tried to cancel they suggested we had already had our stock ordered and could not refund a manager had to decide? i called Consumer protection and they had it sorted in 24 hours. full deposit refund no question asked. If you bought off a door knocked appointment and they did not give you a cancellation notice or even if they just took a deposit. you can cancel any time six months after the contract and have a full refund even if it is already installed. Call these guys , super helpful Tel: 1300 304 054 consumer@dmirs.wa.gov.au

Wish I never signed up with this mob. A few years in and still don't have the savings promised :(

Go somewhere else

You will be paying a fair bit extra to make up for the no interest finance. ($400 just for the opening of the account). Also what we finally got would only be low to mid ratable system. This is not the first time I am left feeling like a gum nut but the good in this is I have finally learnt that don’t do business with those seeking it, seeking them and I could have have had a better rated system with double the kw for just over half the price.

Yep it is too good to be true. I'm just over a year and a bit in and has only made a slight dent to my power bills. All the reviews I see are people happy with the service and install but nothing comparing how much money they have saved. I've been ripped off and will take this as far as I can. Absolute scam company.

Can you tell me the outcome I have just signed up with these guys

Solar Naturally will cost you over 2x as much as anyone else - don't use them - shop around first

Do the maths very carefully. You’ll end up paying thousands in ‘savings’ to them For what sounds like an inferior product. There are some good systems around at a good price point that you should consider saving for rather than this rort.

From what I can tell there is no new government grant, it is just a marketing term Solar Naturally are using. The "Solar Assistance Scheme" is just a way of purchasing your solar panel system on credit, and Solar Naturally are the credit providers. It also relies on them getting the normal standard government rebate. That means they get an instant lump sum payment for the system, then you pay it off over a period of time.

Probably a good option if you can't afford to buy a solar system yourself, but also probably a very over-inflated price that would be much cheaper if you just went and got a loan to buy the solar system.

Don't use them. Scam read my review.