8 questions from our users
i am unbelievably disappointed with the whole process. The deposit was paid early December and the installation was completed in early April. We were informed that the job would be done in January if not late December. The house is split level and all installation and connection to the existing meter box is on the single level yet we were charged for extra cable and scissor lift plus extra team member which was not the case. Damage to roof capping, existing conduit and render is evident. Numerous rubbish items were left around the property. Delays, deceit and damage. I have requested that the so called double story cost be omitted and have been given the serious run around. Would you like me to write a glowing review?
Can I cancel my contract after sign
For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.
Rachel M.Solar Naturally
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Rachel - Solar Naturally
We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?
Anyone cancelled their contract with this mob? Do they play hardball to cancel the contract?
They came around to discuss how they work and I felt nothing but red flags. They were extremely pushy, telling me to sign today because the government rebate was ending the next day and the repayment lump sum was 6500 in total. I told the rep I wanted to think about it but she insisted I sign now because I got the option to cancel. I signed up to get her to leave knowing I most likely will cancel. She called me up 2 hours later to say I didn't press the "I accept" button on the link she sent me (I did that because I didn't want to further commit), I then told her I'm not going through with it, I had to be firm because she was still pushy but I have a feeling this is not the end of it.
My experience (across all industries) is some sales people are better than others, and sometimes its just some sales people dont match well with the customer, or its just a bad day. (I know I certainly couldnt work in sales, talking to strangers.) Unfortunately that can often detract from a good product or service. I have used these guys, and recommended them to several of my friends and business associates who have also been happy. Although you may not have enjoyed the sales person, the products, installation and after sales service are all pretty good. They have been around for a while, have their own installers (many solar companies just contract out to the lowest cost installer). Like a lot of products, if you finance the total cost can be rather scary, and personally if I can I will use my mortgage for the lowest interest rate for something like this, but sometimes there is just convenience in the finance offered with products - which is why companies like Harvey Norman will do finance on a washing machine. Perhaps you could ring their office, express your concerns with the sales rep and perhaps get some sort of discount or upgrade I am sure there would be no harm in having a chat. But I would still consider them worth considering. Good luck
i had the same experience in 2017 but it was easy to cancel when i realized i was paying double the price.
I've just had the door knock and sales pitch.. sounds to good to be true. Read reviews. Does anyone have an update on their solar system? Does it really cost 2x more in the end. are they over inflated prices??
Can someone clarify?
You will be paying a fair bit extra to make up for the no interest finance. ($400 just for the opening of the account). Also what we finally got would only be low to mid ratable system. This is not the first time I am left feeling like a gum nut but the good in this is I have finally learnt that don’t do business with those seeking it, seeking them and I could have have had a better rated system with double the kw for just over half the price.
Yep it is too good to be true. I'm just over a year and a bit in and has only made a slight dent to my power bills. All the reviews I see are people happy with the service and install but nothing comparing how much money they have saved. I've been ripped off and will take this as far as I can. Absolute scam company.
Has anyone been approved or used the new govt grant thingy?.. the one where 100 homes in each suburb who get solar, after the govt rebate and supply back to the grid the whole thing ends up costing basically nothing out of your own pocket? Sounds great so that's why I'm weary. TIA
Do the maths very carefully. You’ll end up paying thousands in ‘savings’ to them For what sounds like an inferior product. There are some good systems around at a good price point that you should consider saving for rather than this rort.
From what I can tell there is no new government grant, it is just a marketing term Solar Naturally are using.
The "Solar Assistance Scheme" is just a way of purchasing your solar panel system on credit, and Solar Naturally are the credit providers. It also relies on them getting the normal standard government rebate. That means they get an instant lump sum payment for the system, then you pay it off over a period of time.
Probably a good option if you can't afford to buy a solar system yourself, but also probably a very over-inflated price that would be much cheaper if you just went and got a loan to buy the solar system.
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