I am purchasing a hose with panels and a Solax model:SK-TL5000E inverter. What would a compatible battery be?
Hi Dave, Thank you for reaching out. To assist you further, could you please contact our dedicated service team directly at service@solaxpower.com.au? They will be able to provide the appropriate suggestion.
Best regards, SolaX Power Service Team
My system is only running at half capacity
Hi Lew, Thank you for reaching out. We’re sorry to hear that your system is only running at half capacity. To assist you further, could you please contact our dedicated service team directly at service@solaxpower.com.au? They will be able to investigate the issue and provide the appropriate support.
We appreciate your patience and look forward to resolving this promptly.
Best regards, SolaX Power Service Team
Yes my system is still under warranty and I need someone to fix the problem
Hi Lew,
Could you please send your system details to our service team at service@solaxpower.com.au or call us on 1300 476 529? We’ll be happy to assist you with the next steps.
Hi Lew, please provide us with your contact information or send an email to our after-service team at service@solaxpower.com.au. Our agent will help resolve your issue.
Best regards, SolaX Power Service Team
Have you received my information
What should I be able to see in my Solax app? All I get is how much my panels are producing, not how much my house is using or how much I'm sending to the grid. Is this normal?
You should see how much is going to house, battery and grid ! If you don’t then need to contact Solax ! But from my experience they’re useless.
my solax hybrid inverter failed after 6 years,sourced a new like replacement solax inverter but it didnt even start up.waiting for it to be returned to the seller.solax claim warranty based on manufacture date not purchase date.in any case they dont have any unit that is compatible with my lg batteries 2 x 6.5. question has anyone had this problem and been able to find a hybrid inverter compatible with my lg batteries
I have a solax inverter X1 3.0 T N which was never switched on how do i turn it on please
Do Solax inverters need to be serviced and if so how often-what does a service check for?
Not sure they are seviceable,but make sure dust/moisture free. Vent underneath can block up. The industry is still evolving so dont get too excited imo.
No inverters need to be serviced. Can someone explain what a "European" string inverter can do that a solaX cannot I'd love to know? Anyone who's been in the industry long enough understands all inverters approved in Australia made in the last 5 years have the same fail rate. The rest is in your head and the power of marketing. The same people who used to laugh at Korean and Chinese cars 10 years ago have their wife driving one now. Chinese are the leaders of renewable energy. Send from iphone made in...
My advice to consumers; It’s not the brand of equipment you have installed that is ever the real problem. The real problem is who sold it to you and who installed it.
If the equipment is installed properly it will work. If it does not work properly when or after it’s installed, for whatever reason, the installer should be the first point of call to resolve the issue. If the installer or sales company attempt to shed responsibility for a non functioning system onto the equipment manufacturer , you chose the wrong business to purchase it off.
Consumers need to recognise that the work of solar generator design and installation is trade work. To be eligible for accreditation, that is to be qualified and deemed competent to design and install a solar generator , the practitioner must first be a qualified electrician, the business must hold a contractors licence and the person designing and installing the system must be accredited with the federal over-site body (Clean Energy Council / office of renewable energy regulator).
A salesman or woman cannot competently quote you for a solar generator if they are not accredited to design it. They cannot be accredited to do this if they are not first an electrician.
It’s simple really, do not purchase a rooftop solar generator from an unlicensed, unqualified, non accredited sales person.
Purchase from a trusted local electrical trades business. Ensure that they support their local customer base with honest sales and workmanship warranty. It should not be the customers responsibility to chase the manufacturer, nor even the distributor for warranty issues, it should be first and foremost the responsibility of the people you purchased it from.
If the people you purchased the system from are not the people who are going to install it; BEWARE!
Hi I have a solax3 zdny-tl 15000 inverter can I install this with battery back ?
Hi i have a solax 3 zdny-tl 15000 can I install this with a battery back up system?
I had a 9kw Solax inverter installed by Arise solar but hasn’t been working since before Christmas. Arise told me it’s not their issue and to contact my electricity provider. Output and grid values are both zero. I have reset, checked cat breaker and isolators and found no obvious issues. Getting the run around by Origin and Arise
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Good Morning I’ve now been advised by Arise that Solax has a supply delay and will need to wait further. Can you advise if this is the case? Regards Jeremy
Hi. I have a Solax SK-BMU5000 fitted. For 4 years I have had lead acid batteries fitted which I charged from the grid at night in winter. Recently I fitted lithium batteries. While charging from the PV is normal, when I try to charge from the grid in Force Time mode, the charger fails to charge. The programmed discharge side works so that there is no discharge for that time. But the charging does not happen. Does anyone know how to correct this please. Thanks Paul
Dear customer, If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com. At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Hi my triple power lithium ion battery is flashing red and it trips the double pole switch, any information on Causes?? Thanks
Dear customer, If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com. At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
I have a Solax X1 installed with a 5.5kw panel connected but during the high production periods (eg 3-5kw) it becomes very hot to touch.? I have been informed that an internal fan should cut in to cool unit down but this does not seem to be happening. I’m worried about it catching fire. What should I do?
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Hi, What are the factory times in the charge discharge periods? Solax X1 Hybrid Cheers. Tom.
Dear customer, If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com. At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
We have a SolaX Triple Power battery as part of our Solar System that was installed in 2019. I read in todays Herald Sun Newspaper that LG batteries are being recalled because they pose a safety threat to consumers. The article also states that SolaX Triple , Opal & several other battery types are also on the recall list. Are you able to advise whether my SolaX Model T-Bat H 5.8 is one that is also on the list for recall?
Hi George, short answer is no. However, we are now concerning about the statement published by Herald Sun Newspaper, which may mislead consumers to totally different products. They shouldn't mention any keyword like "Triple" or "Triple Power". We use LG Chem batteries in an old product called Power Station, and now recalling those ones that contain LG Chem batteries.
On the other hand, Solax Triple Power batteries are totally different products in this case, and nothing relate to this recall. We highly recommend you to check ACCC recall notice as official references of this recall case.
Please feel free to contact us if you have further concerns.
I had a solax system installed about two weeks ago. Has been working fine but yesterday all historical data has been lost. It is still reading and logging live data. Has it somehow reset itself and wiped its memory?
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service at 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Hi My Solax going through menu doesn't seem to be putting into the grid? When I go to feed in energy today. 0.0kwh yet when to go to inverter yeild= Today: 24.7 kWh??.
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service at 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Hi i've the X1-Hybrid-G3 + battery pack installed. The cloud system is always stating i need power from the grid that is not correct. I've a meter installed that shows i'm injecting power in the grid. Also the self use for the battery doesn't work due to this problem. What might be the problem? Thanks
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service at 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information here, so we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Hi there, I have a Solax SK-TL5000E inverter with wifi antenna which I'm unable to connect to. It doesnt seem to be transmitting a signal, and the wifi light on front panel isnt lit up anymore. An IP scan doesnt show anything either. Could this be a hardware issue? Regards Shane.
How long have you had yours for? Mine lasted a month. Solax blamed it on incorrect installation which caused it to break. Can’t be fixed. Lost all my money on this. Hope this doesn’t happen to you.
Hi there, the unit is 5 years old, and is still working fine except for the wifi component. I believe it to be the wifi circuit board which I'm following up.
Dear customer, Sorry for the bad experience with our products, Solax always strives to bring high-quality products and a satisfactory user experience to customers. If you have any problems using Solax products, please feel free to call Solax Customer Service on 1300476529 or send an email to support@solax.zohodesk.com.
At the same time, you can also leave your contact information, and we can also contact you directly to solve the problem.
Solax's after-sales technical support team will promptly solve any problems you encounter during use.
Best Regards.
Is the battery capacity reading in the solax monitoring real? why my 48V 270Ah battery read 98% -56v+, but 30 min before sunset when is less sunlight, my battery it will read 46% 52v+,
Get an answer from our members and Solax Power representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Receive up to 3 quotes with ProductReview.com.au