Sunbeam Cafe Series PB9800 Questions & Answers

I just had the same problem and returned it for a refund

I had to return my first one because it just stopped, now the second I've had for over a year and it's leaking and black from the base also

Ours did this also. I saw that you can buy replacement parts..base and blades but not sure about the motor part...We just got another Sunbeam model that seems to be working fine anf half the price

The same is happening to mine. This is the second time it has happened. On the 1st, I managed to get my cafe series exchanged because it was in its 1st year. Now it's happening again, and I'm buying a spare blade. That black liquid is a mix of rotten old mix plus oil from the roller. That means that you are drinking that juice too.

you cannot get any parts most of the time for this model, and the Blade is Not available at all, since 2 years ago. throw it in the bin and tell everyone Not to touch Sunbeam at all ! hope you've learnt your lesson as well.

Hi Tricol, If you to our website attached external link  scroll to the bottom of the page you will find service agent locator if you click on there you will find any in your local area whom should be able to assist you with getting a replacment jug. Thanks

no English and no idea(even back then 2 years ago, which is when Sunbeam left Australia) what you're talking about, i dealt with the head office which is now based in New Zeland and they also said we cannot help at all, you might find some old stock left in some spare part suppliers but NO one has or will have the blade, throw it in the bin !!!

Hi Silvia, If you go to our website attached external link  & scroll to the end of the page you will find service agents locator if you open that up you will find any in your local area whom should be able to assist you with your query. Thanks

Hi AiLien E, I have just sent you a private message if you could kindly respond via that please. Thanks

Hello Doug Smith, Please click through the below link to see the details of the PB9800 blades, page 11: external link 

It seems to flash as a warning if you put the jug on when the dial is not turned to zero. Doesn't mention it in the manual

I agree. The dial can be on any of the integers, but not in-between. Two years on, the blender is still giving great service.

The lights will remain lit if the blender is plugged into a switched on power source to indicate that the machine has power and that blades will spin when buttons are pushed. Just as a safety precaution, to indicate that the unit is on.

Hi Lolly.It sounds like there may be an issue with the PCB. How old is the machine?

It seems to flash as a warning if you put the jug on when the dial is not turned to zero. Doesn't mention it in the manual

Hi Aaron, thank you for your response. Sunbeam were very quick to respond to me and they offered to replace it which they did. I have not had any problems with the replacement and I appreciate Sunbeams quick action.

Did you ever find out how to remove the blade? I'm having the same issue

I did remove the blade - but I can’t remember how sorry. I THINK that I was trying to remove the major part of it but only needed to unscrew or unwind a smaller part of the blade - hope that helps?? If you figure it - write it up lol!! But I do think I was trying to remove the whole blade part but perhaps I did end just using the smaller screw with the Allen key.

Hi Heidi C, Thank you for contacting Sunbeam. To resolve this, the blade assembly needs to be replaced. To remove the current blade, please place a towel or matt on the bench top. Place the blender jug up-side-down and turn the large dark locking nut to wind it off. Apply pressure on the bottom of the blade and push it through. It can be stubborn but easy to do. To purchase the blade assembly - PB98002- Parts are available from the following online agents - please place the model number in the search engine to see a full list and photos. It pays to check the pricing and compare. external link  external link  external link  Mr Sparky (QLD) 07 3379 5332 Kind regards, Sunbeam

Hi Mr Sparky, would I need to replace any o-rings if mine is leaking? I assume the blade assembly needs replacing as it rattles violently these days.

Hi Jo-ellen, I do apologise for the experience you have had with the Sunbeam PB9800. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist. As the manufacture, we can also still help you out without the receipt depending on the date of manufacturing.

Kind Regards

Sunbeam

Here is Australia the part is not in stock so various places I have tried to buy it all contacted me to say it would not be available from Sunbeam for weeks. I very much doubt they will replace the blade assembly under warranty.

It costs about $60 to get a new one from them when they have it.

It is definitely the blade assembly that leaks from its bearings under the jug -

though at first I thought it was coming out of the motor.

I have upgraded to a real blender external link 

Good luck.

I doubt it. Cost Sunbeam too much. They should have put better parts in it in the first place, especially considering the cost.

I had the same problem, bought a red PB9800 in 2013, about a year ago it started leaking oil as described by others on this page. I rang Sunbeam, they wouldn't give me a new one as my blender was out of warranty. Why don't we all try a class action, if we all contact Sunbeam complaining about the $200 Blender that leaks oil after a year of use, they will have to do something about it.

I can only speak from the experience of ONE unit - it's the cafe series blender and the base is a matte grey in colour. (the blender itself is clear plastic.)

Thanks for your inquiry. The PB9800 is normally very durable and gives few problems. Most leaking problems that we have investigated are caused by a damaged O-ring seal, loose blade retainer nut or due the blade assembly being cleaned in the dishwasher along with the jug; and this has caused deterioration of the bearing assembly.

Our recommendation is to only wash the blade assembly in hot soapy water.

I had no issues with my silver coloured base.

I have had the exact same problem as you Nicky. I am extremely disappointed as I found the blender itself amazing. But the leaking fluid is not very appealing and it smells. I have tried it water and it still leaks the same fluid so it's not my contents.

Mine also leaves lost of black particles under the base every time I use it. I can only assume the rubber and plastic isn't durable enough for the powerful motor. Sometimes there are pools of black stuff stuck to the base as if plastic has melted.

I have never washed mine in the dishwasher and always hand washed it so the above response from Sunbeam isn't valid.

I had the red PB9800R model and had the same problem. It was only ever hand washed. See my review above.

I was tentative in buying this blender because of these reviews, but it was working great for a year before its started to leak. So annoyed, should have listened to my instinct. It's been leaving a lot of dark brown particles for a while at the base of the jug, which collects near the motor and about 2 months ago, it's leaking badly. I've always hand washed the blender. It's just dodgy parts.

What are the options Sunbeam?

My one has just done the same thing I’ve found the blade Assembly to replace it but can’t get the old one off Can any one help?