Sunbeam Cafe Series Espresso EM6910 (Stainless) Questions & Answers
VerifiedMPN: EM6910
When I turn off the steam, which works fine by the way, I hear a squeaking noise from inside the machine. Anything to worry about?
Lately my coffee has been coming out watery. I've changed the coffee beans and tun a cleaning cycle but it's still doing it??
Coffee is not coming out and only little drips of water, but we don't have s steam nozzle cleaning pin and a group head cleaning disk??
Coffee not coming out
Hi, When trying to power on my coffee machine the power light flashes once, it beeps once then shuts down. Won't do anything again until I turn it off at the PowerPoint but then dose the same. Any help me know what's happening?
Hi Ben, Have you tried doing a factory reset? I have attached the product manual for you to follow if you could refer to page 39 external link let me know if this fixes your issue. Thanks
Hi, I'm having the exact same problem, Factory reset unsuccessful. Any tips for a solution?
I have completed several descaling cleans on my EM6910 with tablets and everything appears clean but only a very small amount of coffee is expressed and a large amount of water runs into the drip-tray. Any suggestions?
Hi Enco, It sounds like it could be the soleinoid valve you will need to take it to one of our service agents attached external link to be looked at they will be able to assist you. Thanks
Thanks for that. Will get it checked. Enco
Hi, I have the same problem and tried the reset process without success. Do you have any other suggestions?
Question relates to an EM6910 Cafe Series that I've had for many many, years without a single problem until now. The extraction system seems to be working fine and a couple of months back I changed the water filter - all good. The problem that has only just arisen (for both me and the machine) is: The steam wand for heating and frothing milk is not getting up to full pressure - its capable of heating a jug of milk but does not have the pressure it once did for frothing. Have cleaned the pipe head and the pipework seems to be in order. Any suggestions - I'd like to be able to make a coffee again.. Thanks Doug
Hi Doug, It sounds like its your steam pump. I have attached a list of service agents around Australia external link which should be able to asssit you with your issue. Thanks
My cafe espresso ll machine EM380 is not working . When you switch it on it makes a loud grinding noise and no water comes through. The milk wand is not working too. Machine is 3 years old
Anti calc filter
Hi Montzec, Sorry I may of missed your question can you please ask again?. Thanks
My machine does not want to start the cleaning cycle it just beebs at me.and then the one shot light comes on?
Hi Nathan D, Please find attached the product manual refer to page 37 maybe try resetting your machine first & trying the cleaning process again & seeing if that works for you. Thanks
Hi thanks for getting back to me. But it still does not work. I hold down the single and double shot. The briefly push the power the double shot light comes on. When I let it.all go the machine just beeps 4 times then starts warming up.
Hi Nathan D, If you hold the single shot & double shot buttons down together & then press & hold the power button down then let go of the single shot & double shot buttons. Just make sure you press firmly on the power button so the cleaning process starts. Please try this & let me know how you go. Thanks
Machine works fine except The steam knob is getting tighter and tighter to use it is very stiff now where as the hot water knob is still free and easy. Any ideas ?
Hi Paula C, If you go to our website attached external link & scroll to the end of the page to service agents locator if you click on there you will find any in your local area they should be able to assist you with your issue. Thanks
Thanks not really the answer I was hoping for :-) I was hoping for something useful because well for a start you don't seem to list New Zealand service agents so not hopeful really. Never mind we will box on pull it apart find the answer to the issue and then let you know what it was . a service manual would be useful can you supply one ? My husband is an instrument technician - works on complex scientific and medical instruments he will be capable - All the best Paula
Hi Paula C, Firstly can you please try descaling I have attached the product manual for you external link & if the issue is still there it quite possibly is the valve assembly that needs replacing. The part number is EM69117A but depending on the age of the machine you may also need part number EM69132C. If you would like to send me your personal email address in a private message I can forward on to you a step by step guide. Thanks
First just let me say this product has been one of the best buys ever. I brought it for my wife for Xmas ,listen to this somewhere between 14- 16 years ago and upto now have not had any trouble with it. Question I have is that the hot water is taking along time to push through the coffee beans and doesn’t seem to be the adequate quantity to make a good coffee. Has anyone else experienced this problem. Not complaining has been a fantastic machine
Hi Wayne C, Have you been descaling the unit? & have you had any servicing done on it through a service agent?. Thanks
My 6910 makes coffee and delivers hot water. When I open the steam valve nothing happens. Am I right in assuming that it must be the steam solenoid valve that is faulty? Does anybody know the details of the solenoid so I can get another one?
Hi Ian, If you go to our website attached external link & scroll to the end of the page you will find service agents locator if you click on there you will find any in your local area they should be able to assist you with your enquiry. Thanks
Steam wand pump making pumping sound but no water entering it. How to prime the steam wand after its been without water for a long time?
Hi Futurebridge, I have just sent you a private message if you could kindly respond via that please. Thanks
I have the same problem as futurebridge please advise what to do
My cafe series is pumping out water while not turned on untill empty. Have to turn of at power outlet
Hi Bob, If you go on to our website attached external link & scroll to the end of the page you wll find service agent locator if you click on that it will bring up all the service agents in your local area & they should be able to assist you. Thanks
Leaking water from the group head/porta filter when there is coffee and under pressure
Hi Ian, First of maybe try a courser grind & try not & tamper as hard. If this is still leaking your best option is to visit our website external link & scroll to the end of the page & click on service agents this will direct you to any in your area they should be able to assist you if the issue is still there. Thanks
Coffee takes a long time to come out of group head, sometimes it doesn't want to come out at all, last time it was used the group head seemed to build up pressure and it burst off. The machine has been completely cleaned, all strainers are clean
I would say that your coffee grind is too fine. If coffee is ground too fine and you have it packed in too tight you will struggle to get a pour.
Try using a coarser grind or packing in a bit looser.
Thank you that has helped seems to be pouring alot better now
I have this Sunbeam EM6910 for about 2 years. This is the third Sunbeam coffee machine for me. Recently, water was leaking from the bottom of the machine need a dry cloth to clean up. Today, no water was pumping through the group head and hot water tube. The steam wand is still working. Please help.
Kim here again. My Sunbeam Cafe Series is actually a EM7100 machine.
Hi Kim did you get an answer to this question? My machine is doing the same thing except steam wand isn't working either
Hi Sharna, no, I did not receive any response, I end up sending the machine to the shop for repair. They said the pump was leaking and replaced it. So far, no further leaking for around 8 months. Good luck!
Hi Kim, Glad that your issue was repaired & fixed. Thanks
Hi Sharna, Can I ask is your machine a EM7000 also?. If you go to our website attached external link & scroll to the bottom of the screen you will find service agents locator if you click on there you will find any in your local area they will be able to assist you with your issue. Thanks
Recently, when using the steamer, the steam surges up and down, takes longer to heat mik and noisier than normal. What causes this problem and can it be repaired? John (jandtpurtell@bigpond.com)
Hello I have replaced the seal on em 6910 and the handle still turns as far as it did with the old seal.
Sounds like the porta filter locking collar is badly worn or distorted and may warrant replacement
I did the same thing change the seal and the handle still goes do the end so I made a new seal with paper gasket 1mm put under the blue seal it works fine
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