112 questions from our users
My machine has a pinging sound every 5 to 8 seconds ,can hear it from some distance away ,I wouldn't think this is normal, any thoughts on this.
Is there any chance you could possibly take a video of it with the sound on so I can hear what it is doing? also can I ask how old is the machine?.
The machine has been replaced,it was brand new.Thanks to sunbeam for their help .
Hi Spud no worries at all.
My EM7000 warms the top cup warmer. It also produces hot steam. However the water passing through the coffee is cold. The water from the RHS hot water spout is also cold?
What does this mean and how do I fix it?
I bought this just over a week ago, upgraded from the minni barista.
I don’t think the pressure is working in the machine. The pressure gauge does not move when pulling shots (I have played around with grind size and amount of coffee in a double shot). We are getting no creamer either.
Could this be faulty?
The pressure pump in my unit broke at the neck and had to be replaced. As your unit is only a week old it should be covered by warranty. The machine makes great cappuccinos.
Start with freshly ground beans. If your beans are old, no amount of fine grinding will save them. The grind size should be fine for espresso coffee. The degree is fineness required fluctuates during the day, so play around with this. Pack the ground beans tightly into the basket. If the grind is not fine enough the water will go straight through without registering on the dial. Does the machine pump water for a black coffee (tap on rhs of the machine)? If not there is a problem.
WE got a replacement machine and it is still doing the same thing.
I have tried different sizes of the grind.
We have the breville grinder, does anyone know the settings it should be on?
What is the maximum cup height that can be used with this machine
How often do you need to change the shower head washer in the group head?
The manual suggests for it to be changed every 6 months but that would depend on your use and everyday cleaning.
Page 23 of manual for instructions: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM7000_ib_1.pdf
Product code and where to buy:
1. SHOWER HEAD PLATE (EM70017): http://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&&products_id=1736080
2. SHOWER HEAD PLATE AND SCREW (EM70017A): http://spares.bigwarehouse.com.au/product_info.php?products_id=1736085
I have a 1 year old em7000 and the pressure gauge is reading green when I run water even without the porta filter. What could be the problem?
Hi Mike B.
Thank you for your question. Please call Sunbeam on 1300 881 861. We would love to assist your further.
My pressure gauge isn’t moving at all, had the machine a week
Had my EM7100 almost since 2016 and it has been great. In last couple of months though it has started putting water into waste rather than through the grinds. I haven't changed anything and have descaled and cleaned but no pressure at head. Any ideas?
Hi Ross W,
Thank you for your query. Please call us on 1300 881 861 for us to trouble shoot further.
Hi Ross - what was the answer - mine is doing the same thing
Hi David rung sunbeam and they kindly agreed to look at machine if I took to preferred repairer. Its in there now and I hope to hear next week on outcome. Will keep you posted.
I got my EM7000 years ago. Now it have the problem, when I press all the espresso button (including manual, one cup and 2 cup button), It became the hot water working instead. By any chance to know what is the problem causing this? Will it be expensive to fix?
Hi Kheng, Sorry to hear of your issues with your EM7000. It does sound like an issue with the PCB however it is hard to diagnose on this platform. My recommendation would be to visit one of our service agents for an assessment. All agents can be located on the Sunbeam website https://www.sunbeam.com.au/en/Service-Support/Service-Support/
Sounds like a problem I had with my EM6900 before I purchased my EM7000. It required a new main computer board & cost was around the $180 mark from memory (was 3 or 4 years ago)
Hi I have an EM7000, when I turn the steam wand on it just continuously runs water, I run both types of cleans from the manual but it's still running water instead of steam, What could be the problem?
Possibly a faulty or broken part
I got similar problem with you, but one is the espresso button and it run water.... Not sure how much to fix it tho.
Hi, my machine is new and I have had a lot of coffee machines over the years but the pressure guage is not working much and there is no crema??
Had my em7000 for 15 months and really only use the double shot basket. Last few weeks have noticed I have had to tamper harder and harder to keep pressure up until now where even with loads of force on tamper, little to no pressure. Swapped to a single basket to eliminate machine issue, pulls fine. Is it likely just the double basket needs replacing (warped?)
It certainly gets a workout.
I use both single & double baskets (I use VST brand baskets 15gm for single & 22grm for double because I use a larger mug ) but there is a difference in the grind required between the two different baskets, using a Breville 820 grinder I have to grind 3 clicks finer for the double basket (this was also true for the standard Sunbeam baskets). I also find that the temperature difference between Summer & Winter makes a difference to the grind required for example single basket in Winter I grind at 13 to 14 on the grinder scale but in the Summer (same brand of coffee beams) I have to adjust my grind down to 8 to 9 on the scale, The same goes for a double basket 10 to 12 Winter & 6 to 7 Summer. Also had to make the same sort of adjustments when I used a Sunbeam grinder. I have also found that pre ground coffee beans are not ground fine enough to get sufficient pressure for a good extraction in any machine I have owned over the years. Also note that when varying the grind you have to adjust the quantity to keep the level of the coffee in the basket just touching the base plate, hope this helps.
Need to add that for the past 15 months I buy the same bean everytime, a new 1kg bag every 3 weeks and have never really had to adjust the grind that much. I have tried changing grind settings (Breville Smart Grind) but still no pressure. Anyone upgraded or changed their basket to an after market?
You mentioned "Anyone upgraded or changed their basket to an after market?"
For me the standard filter baskets are useless. I used to buy green beans and roast them myself to get good crema with the standard basket then they would only last three weeks. With my Dual Floor basket you can buy the good brand coffee beans from the supermarket, keep them for a long time and you still get great full tan crema. You have to grind the beans yourself with a burr grinder.
You can leave the grind setting almost anywhere and you still get great full tan crema. The pressure gauge hardly moves but you still get a great tasting crema. The experts say it is cheating and do not use these baskets but who cares as long as you get great crema all the time.
You'll never go back to the standard basket after using a dual floor basket.
My machine does not produce any pressure on the gauge and pumps no water now.
Is there an easy fix?
Firstly does your machine still froth the milk? if it does then your second pump is working OK. Have you done the cleaning cycles ( there are two of them) listed in the user manual? If yes then it may be a Warranty issue as the pumps have five years warranty on them from memory (well the EM6900 did).
Hi Paul. Have you tried a pressure test to determine if it a pump issue or just a grind issue? If you place your cleaning disk in the 2 cup filter basket (flat side down), place the group handle into the group head and press the 2 cup button. If the pump is working to the expected standard, then the needle should be hovering between orange and red for the duration of the 2 cup cycle. If the needle does not rise, there may be an issue with the pump.
Just bought EM7000.Had a breville infuser (programmable as well)for 7 years before.Preinfusion time is too short.Starts pouring after 3 sec no matter what programming is used. Programmed single shot to around 27/28 ml several times.Results are totally random after foung that.Faulty machine?
As you said, there are a few programme settings for the pre-infusion.
Why don't you give our team a call on 1300 881 861 so they can go through these and see if there are any issues.
When turning on the machine after a minute when it sets itself up, the steam wand spits out water lightly. Looks like pressure has built up and is causing water to be released. However sometimes it drips out small amounts of water rather than spitting. This still occurred even after I descaled. Does anyone know how to fix this?
It could be just a residual amount of water left in the wand.
If it persists, give us a call on 1300 881 861 to further assist you.
My EM7000 won’t expel coffee from the single or double cup. It works fine with the Nespresso shots and the milk and water wand is fine. Help!
Hi Dim. When you say the machine works with the Nespresso shots, are you referring to the EM7100?? That is the machine that is compatible with the capsules or pods. If there is no coffee extracting when using the one and two cup filter baskets, your grind is most likely too fine, thus not allowing the water to push through. If you are grinding your own beans, try a coarser grind. If you have preground coffee, you will need to buy a coarser grind.
Hi, my EM 7000 is a few years old. We hardly ever use the steam wand, but it has now stopped working. I can hear the pump, but the pressure gauge doesn't move and nothing comes out. I have cleaned the tip and wand with a paper clip and done a descale with no success. Any ideas? I am sure I am out of warranty.....Thank you
Hi Ot T,
Maybe try another descale and then leave the steam wand running for a while to see if this may force it through.
You could give us a call on 1300 881 861 to see if our team can assist further...
Hi , recently my machine only seems to work sometimes. When turning the power on the “power” keeps flashing and the other lights don’t turn on and nor does the machine. Any suggestion on what this could be ? Thanks in advance
Hi Lukeyd. Can you advise how long this happens for each time. Ordinarily I would just say that this is the thermoblock reaching temperature and this can take anywhere between 1 and 2 minutes especially if the machine hasn't been used in a few hours.
Our Em7000 will not stop running water - maybe programming ???
Hi Laurie. Perhaps try resetting the machine by following the guidelines on page 9. If this doesn't work, please contact us on 1300 881 861 for further assistance.
Hi my em7000 has dumped a full water tank with it not turned on at machine face but on at plug. Ibturned it off at wall and this stipped refilled and te urn on tested it thought it was ok and it has done it again. Any help?
Hi Ron, so sorry to hear about your unfortunate experience with this coffee machine. Sounds like a Service Agent may need to have a look at it as the fault could possibly be with the PCB. Please PM your contact number or give us a call after the New Year break on 1300 881 861 and we will be only too happy to assist further.
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