Sunbeam Cafe Series Espresso EM7000 (Stainless) Questions & Answers

Hello Grant, Thank you for contacting Sunbeam. The Café Series Espresso Machine uses a 58mm group head. Most 18g VST baskets are 58mm in diameter, however, you should ensure this before your purchase.

You can find EM7000 spare parts here - external link 

Thank you, Sunbeam Team

Hello Jane, Thank you for contacting Sunbeam. It sounds like your pour is under extracted, there are a number of possible reasons for this and solutions: 1. Beans are old or pre-ground grinds are dry - Use fresh beans and grinds. Be sure to store pre-ground grinds in an airtight container. 2. Grinds not compacted enough - Tamp more firmly. 3. Grinds too coarse - Use a finer grind coffee. 4. Uneven tamping or obstruction in the pouring spouts - Ensure coffee is tamped evenly and check there is nothing obstructing the pouring spouts. 5. Type of coffee being used - Try different brands of coffee or a darker roast.

Please try the above troubleshooting steps to perfect Café style coffee at home.

We also have a number of videos to help you perfect a number of your coffee skills:

Grinder Set Up & Tamping – external link  Texturing Milk – external link  Extraction & Optimising Flavour – external link  Sunbeam Coffee Styles – external link 

Thank you, Sunbeam Customer Care

Hi Bron, I stopped using a cartridge, saves the headache of having to buy them, plus it doesn't seem to make a difference. But I'm in Melbourne and our tap water is beautiful.

Hi Bron, The cartridge clips into the O ring in the tank side ways with the side with the 4 pieces clipping into the bottom. Thanks

Hi Heather, Firstly have you tried cleaning & descaling the machine? If you could refer to pages 20 to 23 of the product manual attached external link  please do this & let me know if your issue keeps continuing. Thanks

Thanks for the speedy reply. Ok, have cleaned and descaled the machine. Problem persists. (Could it be the solenoid?)

Hi Heather, Quiet possibly it could be. If you go to our website attached external link  & scroll to the end of the page you will find service agents locator if you click on there you should be able to find any in your local area whom should be able to assist you. Thanks

Hi Spud, Is there any chance you could possibly take a video of it with the sound on so I can hear what it is doing? also can I ask how old is the machine?. Thanks

The machine has been replaced,it was brand new.Thanks to sunbeam for their help .

Hi Spud no worries at all. Thanks

The pressure pump in my unit broke at the neck and had to be replaced. As your unit is only a week old it should be covered by warranty. The machine makes great cappuccinos.

Start with freshly ground beans. If your beans are old, no amount of fine grinding will save them. The grind size should be fine for espresso coffee. The degree is fineness required fluctuates during the day, so play around with this. Pack the ground beans tightly into the basket. If the grind is not fine enough the water will go straight through without registering on the dial. Does the machine pump water for a black coffee (tap on rhs of the machine)? If not there is a problem.

WE got a replacement machine and it is still doing the same thing. I have tried different sizes of the grind. We have the breville grinder, does anyone know the settings it should be on?

i never got one in my box when i bought it new but a commercial metal blink filter does fit in the group heads , just like the VST baskets fit in them.

Hello Peter, The manual suggests for it to be changed every 6 months but that would depend on your use and everyday cleaning. Page 23 of manual for instructions: external link  Product code and where to buy: 1. SHOWER HEAD PLATE (EM70017): external link  2. SHOWER HEAD PLATE AND SCREW (EM70017A): external link 

Check the hot water knob is turned off complete as I have thus happen when cleaning I knock the button.

Hi Mike B. Thank you for your question. Please call Sunbeam on 1300 881 861. We would love to assist your further.

My pressure gauge isn’t moving at all, had the machine a week

Hi Ross W, Thank you for your query. Please call us on 1300 881 861 for us to trouble shoot further.

Hi Ross - what was the answer - mine is doing the same thing

Hi David rung sunbeam and they kindly agreed to look at machine if I took to preferred repairer. Its in there now and I hope to hear next week on outcome. Will keep you posted.

In end they had to put a new part in, solenoid, it is all up and running now thanks Sunbeam

Hi Kheng, Sorry to hear of your issues with your EM7000. It does sound like an issue with the PCB however it is hard to diagnose on this platform. My recommendation would be to visit one of our service agents for an assessment. All agents can be located on the Sunbeam website external link 

Sounds like a problem I had with my EM6900 before I purchased my EM7000. It required a new main computer board & cost was around the $180 mark from memory (was 3 or 4 years ago)

Possibly a faulty or broken part

I got similar problem with you, but one is the espresso button and it run water.... Not sure how much to fix it tho.

Hi, my machine is new and I have had a lot of coffee machines over the years but the pressure guage is not working much and there is no crema??

I use both single & double baskets (I use VST brand baskets 15gm for single & 22grm for double because I use a larger mug ) but there is a difference in the grind required between the two different baskets, using a Breville 820 grinder I have to grind 3 clicks finer for the double basket (this was also true for the standard Sunbeam baskets). I also find that the temperature difference between Summer & Winter makes a difference to the grind required for example single basket in Winter I grind at 13 to 14 on the grinder scale but in the Summer (same brand of coffee beams) I have to adjust my grind down to 8 to 9 on the scale, The same goes for a double basket 10 to 12 Winter & 6 to 7 Summer. Also had to make the same sort of adjustments when I used a Sunbeam grinder. I have also found that pre ground coffee beans are not ground fine enough to get sufficient pressure for a good extraction in any machine I have owned over the years. Also note that when varying the grind you have to adjust the quantity to keep the level of the coffee in the basket just touching the base plate, hope this helps.

Need to add that for the past 15 months I buy the same bean everytime, a new 1kg bag every 3 weeks and have never really had to adjust the grind that much. I have tried changing grind settings (Breville Smart Grind) but still no pressure. Anyone upgraded or changed their basket to an after market?

You mentioned "Anyone upgraded or changed their basket to an after market?" For me the standard filter baskets are useless. I used to buy green beans and roast them myself to get good crema with the standard basket then they would only last three weeks. With my Dual Floor basket you can buy the good brand coffee beans from the supermarket, keep them for a long time and you still get great full tan crema. You have to grind the beans yourself with a burr grinder.

external link 

You can leave the grind setting almost anywhere and you still get great full tan crema. The pressure gauge hardly moves but you still get a great tasting crema. The experts say it is cheating and do not use these baskets but who cares as long as you get great crema all the time.

You'll never go back to the standard basket after using a dual floor basket.

Thank you Firepower, I'll give it a go

Firstly does your machine still froth the milk? if it does then your second pump is working OK. Have you done the cleaning cycles ( there are two of them) listed in the user manual? If yes then it may be a Warranty issue as the pumps have five years warranty on them from memory (well the EM6900 did).

Hi Paul. Have you tried a pressure test to determine if it a pump issue or just a grind issue? If you place your cleaning disk in the 2 cup filter basket (flat side down), place the group handle into the group head and press the 2 cup button. If the pump is working to the expected standard, then the needle should be hovering between orange and red for the duration of the 2 cup cycle. If the needle does not rise, there may be an issue with the pump.

Hi Eddie,

As you said, there are a few programme settings for the pre-infusion.

Why don't you give our team a call on 1300 881 861 so they can go through these and see if there are any issues.

Hi Bonnie,

It could be just a residual amount of water left in the wand.

If it persists, give us a call on 1300 881 861 to further assist you.

Hi Dim. When you say the machine works with the Nespresso shots, are you referring to the EM7100?? That is the machine that is compatible with the capsules or pods. If there is no coffee extracting when using the one and two cup filter baskets, your grind is most likely too fine, thus not allowing the water to push through. If you are grinding your own beans, try a coarser grind. If you have preground coffee, you will need to buy a coarser grind.