T&R Sports Questions & Answers

Certainly is - they are terrible. Try the online chat in their Facebook. At least they answered - not correctly but it was an answer. I had to cancel my order and then they sent it.NOT GOOD.

Anything on presale isn't in their warehouse. I'd also avoid this place. Read others experiences

Hi Irongloves, Please kindly note that since the item is not available so that we are doing presale and all presale products are with some discounts. And it is also showing in our listing. But most of the presale products are on the sea.

If you couldn't wait for the presale items, there are also too many products which are in stock could be choosed. Your kindly understanding will be much appreciated.

Regards, Sally

Dude, read the reviews. Do not use these scumbags.

do your research before buying. You have to consider that they won't give you a refund if anything goes worry

Hi Chickie, we are sorry to hear your experience. Should you have any issues, please feel free to contact us at customerservice@trsports.com.au. We will be replying you and resolve the issue for you ASAP. Thank you.

Find any other store selling it

Hi, could you email admin@sportsleisure.com.au? we are happy to help you.

yeah there a bunch of f@#$ing scammers that never send out the package after you purchase something, beware everyone they are scum of the earth and i hope they die (not even joking)

Dear customer, Thank you for taking the time to leave a review about your recent experience with us. We take all feedback seriously, as it helps us improve our services for future customers. Could you please provide us with more details about your purchase, such as the order number or the name associated with the order? We would like to investigate this matter further and address any issues that you may have encountered. Our customer service team can be contacted via the following email：customerservice@trsports.com.au

Best regards, T & R Sports Team

is this a scam because from the reviws im not buying my electrick scooter from here

they are CROOKS! on another level

Do you also sell Rowing machines??? Clive

It is impossible to do business with your company...You just never respond!!! Are you interested in selling me an exercise bike???

Yes I did

Is my pool table from T&R sport

Hi Rachel,

I believe our staff have been in touch with you.

Regards, T&R Sports Team

Hi Nick,

Just a quick note to let you know your question has been received. Will investigate and come back to you soon.

Regards, T&R Sports Team

Hi Nick,

Would you please advise your email address. Or even just advise your order number and we may have your email address on file.

We will then email the English version to you.

Regards, T&R Sports Team

Hi Rian,

Please let me know which product you are interested in purchasing.

Thanks Alex

Hi, interested in the air hockey table. Don't have power tools, so would only be able to assemble if I just need to screw the pieces together.

Hi Rian,

To assemble, you will need an allen key (provided) and screwdriver.

Just let us know if you have any other questions.

Regards, Alex

Hi Stuart,

Just wanted to leave you a quick note confirming that your message has been received. Will investigate and come back to you soon.

Thanks Alex

Hi Stuart, We will need to courier the parts to you from our Sydney warehouse as the item is still unavailable in Melbourne. I have been advised that they will be picked up on Monday by Sendle and the tracking number will be SWCRFW.

Sorry about the delay. If you have any issues, please feel free to post here and I will follow up for you.

Thanks Alex

In regards to the replacements I received them, however they are the wrong parts and I still cannot build the table tennis table. I will send you the pictures to your email via my email Stuartedau@gmail.com. Regards Stuart

Hi Stuart, I'm so sorry! I will follow up this case and chase down the parts personally. I have no idea what got sent to you the first time unfortunately. I have got your email with photos and will speak to the warehouse. I will get back to you soon.

Regards, Alex

Thank you, look forward to hearing back. Best regards Stuart

Hi Stuart, Sorry about the delay in getting back to you. After re-checking the system it seems that the table hasn't actually been paid for. If you wish to purchase the item, then please feel free to contact me or our Melbourne office.

Regards, Alex

As discussed over the phone if you can actually send me the correct parts we can work out a reasonable settlement otherwise u can have the table and legs back. Regards Stuart

Hi Stuart. If you would like to purchase a table, we will bring a new table to you and take away the old. We will even give you a 5% discount. However we won't be able to send spare parts as that simply requires us to open a new box. In which case, we will simply pick up the table from you.

Just let us know.

Regards, Alex

I have never received such a bad customer service.! We provided plenty of oportunities for you to correct your errors. 1) delivering a product extremely late. 3 months late!! 2) providing a refund that you claim that was credited incorrectly that now you are demanding payment for. 3) Delivering a table with incorrect parts 3 months later. 4) never purchasing a product from your company again! It's disappointing that you expect payment after never delivering the correct parts. I no longer have time for your incapacity and inefficiency to run a business with such poor service. Please collect the product with incomplete parts as it is useless. I will be placing a review informing everyone how hopeless your company is. Regards Stuart.

Hi Stuart, Apologies if I have my facts incorrect, so please correct me if I do. I believe the order was placed in August, but the black table was out of stock due to the huge surge in demand during lockdown. There appears to be some correspondence on the Catch system asking if you wanted to swap to a blue top or wait for the arrival of new stock, and a partial refund was mentioned due to the inconvenience. After the final update, it doesn't look like there was a response and a full refund was paid on 26 September. Did you receive that? I know I am missing some context, and I have no idea why the warehouse sent out the table after the refund was paid.

So while we would like to send out a table to you, we haven't actually received any payment I believe. If you haven't received the full refund, then please let me know as this needs to be followed up urgently.

We are happy to offer a special deal on a new table too, if that is your preference.

Regards, Alex

We have received the refund, and please organise pick up of the table tennis table and wrong parts. If not picked up by the 11th of Dec 2020, then we will take this as you do not require and we will organise disposal.

Hi Stuart,

Okay thanks for the confirmation. Our Melbourne staff will be in touch to remove the pieces.

Regards, Alex

Hi Julie,

Would you please advise your order number or full name as per the order. I can then follow up your case.

Thanks Alex

Hi Julie,

Sorry we are unable to identify your order without your full name or order number.

Would you please advise.

Thanks Alex

Hi Reiko. Got your message. Will follow up and come back to you soon.

Thanks T&R Sports Team

Hi Reiko, Just coming back to you with your bench press order. Melbourne has sold out of this item, but our Brisbane warehouse has just received some new stock. So this item will be couriered to you from our Brisbane office. There are no extra shipping fees for you but it will take a little more time for the delivery to come down to Melbourne. Hope this isn't too much of an inconvenience for you.

Will advise you for the tracking number once I get it.

Thanks Alex

Hi Reiko,

Please see below for the tracking details of your order.

CPBBGRZ5376711 - Couriers Please

Estimated delivery date is Tuesday.

Thanks Alex

Hi Tenille,

Sorry I think this order number is incomplete. Would you please advise the full number or else the name of the person on the order.

Thanks T&R Sports Team

That is the order number. Tenille simpkin, kew address melbourne.

Thank you Tenille. We will check out this out for you.

Hi Tenille, Have found your order, thanks. I believe one of your the dumbbells are not adjusting, but the other one is working. We have found that it can be a simple case of not operating the mechanism correctly.

Our Melbourne warehouse staff would be able to check the dumbbell for you and show you how it should be adjusted, or if there is a problem, they can replace for you. Will that work for you?

Thanks T&R Sports Team

Yes that would work, however restrictions dont allow me to travel out of 5km to where the warehouse is and i was hoping this could be solved early

Can you describe the issue for me please. Maybe we can resolve ourselves. Has the dial spun previously and just stopped working now? Are all the individual weights currently in place? Are the weight readings on the dials matching on left and right sides? Is the dumbbell currently in the base or out?

Id prefer a new one to be delivered and i swap the broken one. Its completely locked, wont dial at all. Yes to all the above questions

Hi Tenille. Let me see how we can do this. Thanks

Thanks so much

Hi Tenille,

Sorry I am still working on this one. Also it is a public holiday on Monday in NSW so I will get in touch with you again on Tusday.

Hi Tenille, Just wanted to update you on the dumbbells. I have heard from our Melbourne office that they are currently out of stock. Are you working from home at the moment? What I suggest is that we send a staff member to your house to look at the dumbbell. If defective they will take away and we will courier a replacement dumbbell to your home? Will that work for you?

Hi unfortunately not working from home. Next days off are wednesday 14th and Thursday 15th. Sure, how long would replacements take?

Hi Tenille, Could pick up the defective next week, but I believe you live in a unit so would it be secure to courier a replacement dumbbell for you and leave at your address? Maybe best to courier to Melbourne office and they can tee up a time/date with you when you are home? My gut feel is that it might be too tight for them to see you next Wed or Thurs with the replacement and pick up the defective dumbbell. I guess you always have Wed and Thurs off? The Melbourne office would need to contact you to work out a time.

Hi, unfortunately no i work shift work so its all over the place but i can be around friday that week as well if that would assist

Oh I see! We are sending the dumbbell to our Melbourne office first. When it arrives, we will see when they can arrange a swap for you.

Sounds good. Thank you

Hi there, this is all very frustrating. So they dropped off the "replacement " which is broken too.

Hi Tenille,

Would you please advise your order number so I can follow up for you.

Thanks T&R Sports Team