The Good Guys Kitchens Questions & Answers

While I could elaborate I won't, it would take to long. Don,t go near them. It,s all there in the reviews.

Thank you...I ended up cancelling them

I purchased mine from the Good Guys in Newcastle and it was supplied by the Kitchen Group in Sydney. (they also do Freedom Kitchens). Even though you are in Canberra, there may be a very good chance that your kitchen will be supplied by the Kitchen Group out of Sydney, Be Careful.

No matter where you live expect bad service and a poor quality kitchen with the Good Guys! Fair trading are keeping an eye on them and just need a few more people to come forward before anything can be officially done about them. I wouldn't waste your hard earned money on this company!!

Agree

It does not matter which store you go through because the company is a separate entity - Courtsean Pty Ltd trading as The Good Guys Kitchens.- all the kitchens are managed by their Somersby NSW store. What I can tell you is that they take your money upfront and if anything goes wrong they don't take any responsibility to get it right. One of our benches was measured incorrectly and I have had to chase the Somersby office for a replacement. They do not call you to advise you of when it will be ready, the Customer Services Manager speaks to you in a moronic and robotic way and just keeps telling you that they cannot guarantee your delivery in a speedy manner. What should have taken a week has now become a month without a functioning kitchen. They promise to organise an installer, they do, but when things go wrong they basically don't care. I have had to take over the project management of my kitchen - the plumbers refused to bring the fridge inside the house - it was the The Good Guys Store/Thomastown Vic who came to my rescue and organised for their delivery drivers to do so. I cannot speak highly enough of the sales staff at the The Good Guys store. The Kitchen Group people do not offer any compensation for your stress, your time to follow up with them or your time to organise the plumbers, tilers etc. THEY HAVE THEIR MONEY!!

Ours was done through the Caboolture store Queensland. We have a faulty bench top and they are trying to blame us and every time I come back they change it to another reason why its us. Still fighting but its very frustrating. Wish we'd never gone near them.

Same for us; nothing to do with our local store who are fantastic and very helpful. Had to continually deal with the seperate kitchen entity over the phone; no showroom or office that you can have a face to face meeting. The only way to do that is to make an appointment and wait for a consultant visit. Always had to leave a message three or four times before we received a response. Didn't want to get angry with the lady who answered the phone; she was just doing her job; but in the end she was the one that coped our angry rant. Best way to get a reasonably quick response is to send your email to the management via their message system. Do not use this company! Started off great, consultant was lovely, then that was it. The design was wrong; luckily we thoroughly checked the measurements before the kitchen was ordered. Installation was supposed to take one week; ended up being 4 months. Intaller wasn't competent and he was doing it on his own even though we have a fairly large kitchen. Cost us over $25000 and we had to arrange and pay extra to finish the bulkhead. Now several of the soft close drawers are already broken; only 1 year old. Trying to get those replaced now but clearly they are poor quality.

the trend is that some of these problem companies have outsourced to companies in India to leave fake positive reviews, when spending big I always ask for a real human reference, with a physical address.

hi there word of advice if you take them to fair trading be prepared they are in there a lot so they are very slick at blaming you make sure you have your supporting items I went twice and lost

if I was to do it again I would get a professional building report outlining defects

after the fact I engaged an inspector and he found far more than I could see

I am considering going back again

one other thing

they do not have a builders licence, as such no home warranty

so if you have problems down the line and they are no longer around you are stuck with no come back

the way they build complaints not sure if they will be around

good luck

It doesn't matter which store you use - the store front has little to do with the actual kitchen design and installation. What does matter is the service you receive when you do find a fault in the final product that you have signed off on. To the untrained eye, the customer is happy but their comparison is that of the kitchen they replaced, not a recognition of the inherent problems that surface with the new one they got. They don't become apparent until problems arise and Customer Service has the prime goal of denying service. It is only when you employ an expert to prove your argument, that you become aware of the myriad of other issues that exist. The short of it is the structural design is wanting and that will eventually cause issues with the installation and failure of the product.

The next hurdle you will face is their insistence that they have no responsibility for the installation process and their guarantee only covers actual failure of product. Even if they do finally acknowledge failure of product the position is that you will pay for removal and reinstallation of that part of the product. The argument you have to follow is that there would be no need for removal or reinstallation had the product not failed. In the final analysis there is no point wasting time arguing and waiting for responses. They will rarely put anything in writing and at best offer a repair. You need to define what is meant by a "Repair". This will almost certainly be an aesthetic repair, not a long term solution to the cause of the failure. Act early in pursuit of legal remedy - nothing else will bring them to account. They do this every day - all day!

At that point you will discover the fine print in their Contract and the unfair premise of their supposed 7 year Guarantee. Their Customer Service area has been well trained in shirking responsibility and making it so difficult that the normal customer will give up. That is their purpose - don't give up. Don't rely on either their Contract or their Guarantee - go straight to the ACCC's Consumer Guarantees - these Laws over ride the Kitchen Group's excuses and contractual arrangements. Likewise don't accept the terms of their Contract that you must resolve the issues within the confines of The Office of Fair Trading - you can take whatever legal avenue you wish. By that stage they will have voided their Contractual obligations and 7 year Guarantee anyway, so there is no containment to their remedial provisions.

Note that they will rarely put anything in writing - take careful notes of all telephone discussions and if you have the time summarise and send that summary to them as a confirmation of discussions. If they don't reply or don't realistically counter your summary it will be taken as acceptance of your recollection of the discussion by them in legal proceedings. Be strong in your resolve, be persistent and embark on legal action action early in the piece - until you take that course of action, nothing will happen. This company has no integrity and Customer Service does not exist - their version can only be termed as "Customer Resistance".

Better yet - don't go near a Good Guys or Freedom Kitchen in the first place. They are second rate products, at a questionable cheap price anyway - the sale is made in belief of both a convenience of assumed local purchase of kitchen cabinets and appliances, a non-existent 7 year Guarantee and a high pressure salesperson.

Be very afraid!

.

You can get your deposit back but it takes some work. We downloded the template of a complaint letter from the ACCC and sent it to ManagementHelp@kitchengroup.com.au stating we expected response within a given time frame and it worked. Best advice is to document all communications so that you can note in in the letter.

Hope you managed to get your money back.

Clause 3c in your contract is also your friend. Read it as it is an escape option as well.

Send a email to ManagementHelp@kitchengroup.com.au Hopefully someone will contact you

Go to their Facebook page. Their quick on there!! Furious at the way we have been treated .

I believe that there are to many hangovers to the next person. That is why information gets lost and one person thinks the other will do it Also I have found I was given false information, which at this point I'm looking into. As my kitchen is of very poor quality when I was lead to believe I was getting very strong material ,which is why I signed up.

Take them to the department of fair trading Make sure you are prepared with evidence As you can imagine they are there all the time due to there shoddy practices and are very familiar with defence I was not prepared and lost

We are appealing the decision

If our appeal is not granted we are going to court

You can not let this incompitant organisation get away with their practices

Hi Claire We made comment about cancelling our contract on the customer portal that they register you on and want all communication to be logged on but rarely gets read by anyone at GGK. We also sent our letter based on the ACCC template to the email address below which resulted in a response from GGK.

ManagementHelp@kitchengroup.com.au

Good luck with it.

Deb

nrobinson@kitchengroup.com.au

I am not really answering your question....but I wish we had cancelled our deposit. It has cost us soooo much more than expected due to ALL the mistakes (our installer has today recognised/ acknowledged a major mistake , the bench top people and many of the trades have all said that it is not unusual to hear of problems with The Good Guys kitchens!). Cut your losses!

Yes I finally got my $7k back but only after nearly 6 months of heartache finally went with a private company who installed a custom built kitchen in 6 weeks and I also saved approx $2k and got lots of extras. I am thrilled with my new kitchen and very thankful that I dodged the good guys bullet. I dealt with the dfo store in Melbourne and highpoint city. Store personal were great. Sales consultant was excellent but it all ended there. Dealing with the company was dreadful.

Yes I finally got my $7k back but only after nearly 6 months of heartache finally went with a private company who installed a custom built kitchen in 6 weeks and I also saved approx $2k and got lots of extras. I am thrilled with my new kitchen and very thankful that I dodged the good guys bullet. I dealt with the dfo store in Melbourne and highpoint city. Store personal were great. Sales consultant was excellent but it all ended there. Dealing with the company was dreadful.

No.

In fact the only reason I know that They cancelled the booking is when I got my credit card statement.

If anyone goes ahead and has not signed yet, ask for everything in writing and signed by them.

I hope you get your money back

I need to get my deposit back who did you contact regarding this?

Hi I got my deposit back of $3600. The design did not fulfill our needs and despite numerous emails and phone calls we were getting nowhere. Ended up downloading a complaints template letter from Fair Trading. Put in all the dates and details of my issues and communications and sent it to the Good Guys Kitchens outlining timelines they need to respond to me. This worked. The issue is the GGK take on too many jobs and they cant handle all of them. Thats why communication via their portal is so slow. I highly recommend going to the Fair Trading website and follow their instructions about raising complaints with suppliers as it was the only thing that worked for me.

all readers beware

I am told to counteract the negative feed back the good guys are writing there own reviews

Good you have cancelled your order with GGK. They are a nightmare. I did the same and lost $1,600. But it was still worth it. I now have a lovely kitchen built by the local guy and cheaper than GGK. Best to go through Fair Trading, that is your only hope.

If you can get out do it don't make the same mistake I did . I thought going with the good guys was going to be a good thing , read the reviews get out even if you just lose your deposit, I put too much in before I could get out I had to go ahead with this crap, they don't help you its all an act , they only care about your money

Hi I think its 14 days. It should be on your paperwork

My experience has not been great. I think it would have been better if their contract took responsibility through to completion - it doesn't. Get your lawyer to check the contract if you are not sure (extreme? - not in this case, I wish I had), Their responsibility (in their view) stops at the first scheduled delivery whether that delivery is complete, damaged, incorrect, whatever. After that it is up to their contracted installer who is your employee not theirs. The ACCC and Consumer Affairs may have a different view, but hey, do you want to rely on going down that road? I think you will find some comments from me elsewhere.

Hi Reenie - Did you manage to get your deposit back? We just had the same experience this week, pressure to sign etc and are seriously considering cancelling and I was interested to see if you got your deposit back. We haven't done anything other than sign and pay deposit.

I was told yesterday, it is 10 days cooling off and today they changed their mind. I cannot believe how rude they are, is that what a cooling period is for - to reassess your finances after the designer basically talks you into signing! Just wondering if anyone got a refund of deposit on cancellation ?

The cooling off period is 10 days for customers and 14 for Goodguys kitchens

If your 10th day is Sunday you MUST NOT assume you can wait for Monday at 9 am and go to the shop

Hi Reluctantreviewer. The GGK says that that they are only a supply company but they arranged everything including the stone benchtops, glass splashbacks, installer and as far as I know the tradies (plumber and electrician). We never spoke to or met any contractor until they showed up for their part of the job and then they billed us. When we spoke to GGK they literally said - "sorry we made a mistake on the costing but there's nothing we can do - you will have to pay it!!!"

It's not so much the in store kitchen staff that have been the problem; there isn't much that they actually do. For me it was more a problem of the lack of face to face time with in house designer, incorrect drawings and measurements, lack of communication, support, ect, ect. Ive seriously spoken up, and now everyone is doing their job, and not just palming it off to the Tech measure man ( installer) to fix all their mistakes.

Thanks Mark, I was also quite concerned about some of the time frames people have been reporting & lack of communication, quality etc.

Hi There it does not matter which store you go too they are manufactured in the same manufacturing facility you will receive the same incompetent unprofessional service no matter which store you use

you have been warned keep away from them

Regards

Whatever you do dont do it. The negative reviews above reflect my own experience. i wish i had purchased the cabinets and did it DIY. I put my splash back in myself, the splash back company didnt believe it until they saw it. I had to finish the kitchen myself.

My installation quote was doubled when the time came to "install" my kitchen. Terrible job, unfinished and then the tradies demanded cash payment upfront and threatened to rip out my kitchen if I didn't pay. Now I am stuck with an unfinished kitchen that looks like a building site and Good Guys want nothing to do with me as they say it's the contractors fault. I went to Good Guys because they are a reputable brand, I do not accept that they are taking no responsibility for this as they are the ones who hired the tradies, not me. It's their duty to their customers to use professional trades. However I can be involved in a lawsuit against this terrible company, please contact me.

I have been very pleasantry surprised, my kitchen has now been installed without issue. My only comment would be that using the online portal, comunication can be slow.

I have just had a kitchen installed by the Goodguys and its been an absolute nightmare. They came in initially more than $5000 over my budget. When I cancelled they said "hang on lets do another measure and get an accurate cost" which came in right on my budget so we proceeded with the job. Then at the end of the install they say "oops we made a mistake and forgot to include the plumber and electrician costs, there's nothing we can do you will just have to pay it". Disgraceful deceptive behaviour. Additionally they didn't put anything down to protect our wooden floor and as a consequence we have scratches and gouges there now. Never use this mob and tell your friends etc.. to steer clear

I installed my kitchen about 5 years ago by the Chadstone good guys and they are great and still working really well. We are planning to go back to them again as we are moving house. I have a friend who also hired them and their kitchen is awesome. They had the best prices for us for modular kitchens which we don't mind. If you are looking for fully customised and not using fillers then this isn't the place for you but be prepared to pay a couple of thousand dollars more for that.

Thanks whitedot, I too have been very happy with my kitchen & yet did do the trades, tiling, sourced my own appliances & dismantled the old kitchen with my partner. Not so sure I'd go back though just due to some minor items that were negotiated over. Otherwise the quality is great.

Not very good! We're in QLD and we have had nothing but issues with them and it's still going on 5 months later!

Egads...I am going into conflict resolution to get my deposit back as nothing has happened in 6 weeks! Hope we all get our $$ back!

Read my kitchen nightmare on product review you will see just what it was like dealing with good guys kitchen from Artamon. Horrible pressure to sign the contract. To get your deposit back fair trade and the tribunal is the only way to go. I got $700 back for my $1200 deposit for a dodgy kitchen plan. Good luck i hope you have more sucess than me.

Just managed to get my deposit back. They keep $800 for work already done (designs) which is stated in the contract they pressure you to sign. My advise is to use the example template for a complaint letter on the ACCC website. It worked for me, the GG responded in the timeframe I stipulated and I got my deposit back.

Section 3c of your contract is your friend. Use it.

If you like waiting go with the good guys , if you like being ripped of go with the good guys, if you want your house destroyed go with the good guys , when thing are all wrong and you want to be ignored go with the good guys, if you want to donate your money for such bad workmanship go with the good guys, I could go on and on , if you want your kitchen to sit on gyprock go with the good guys, if you want to use a ladder to reach your cupboards go with the good guys, if you want to be manipulated go with the good guys, then if you want to get the blame for it all go with the good guys..........bla bla bla I could write a song

Hi, I have on several occasions - both for a kitchen and white goods - great service!

Hi Not that I know of.

Anne M you are a liar please go away this is a site to give honest feedback to potential customers. How do you sleep at night?

Stay away from them they are an absolute nightmare!

No l used Campbelltown NSW who were not interested in any concern .

Did you find out. I had them come out spent two hrs at my house then took the plans away still no plans and that was 4weeks ago???

Hi Col,

did you end up using good guys as I am considering using them. I live on the gold coast.

Still deciding...

I had a quote but didn't go ahead with their kitchen. I didn't like the "hard sell" tactics the sales man used. He spent about 4 hours in my house (came in at 7pm) and we almost had to push him out of the door at mid night! He also did the thing like "i will call my manager now and see if we can get you a further discount, if you sign the contract tonight!" The quality of the kitchen seemed ok though. We ended up buying a kitchen from another supplier.

Clause 3c is your friend in their contract. This states that if you can't have something the way you want it the contract can be voided. No good if your old kitchen is already out, but prior to delivery is definitely useable.

Be quick as TGGG will no doubt close this loophole.

I am in sales, work with online portals and well accustomed to inconsistencies in logistics. I understand it is difficult to be perfect in all these areas. The "Good Guys" fail miserably in each and all of these areas. The Salespeople are good "at sales" the after sale service is contemptible. "The Online Portal" specialises in minimalist replies and are deliberately short on enquiries. They told outright lies regarding the price of The Stone Bench Tops, The Cabinets fell over during transit causing a long crack for which I can get no decision on. This is despite sending them videos of the toppled load. I did receive an email saying they would rectify the problem (They Haven't) ... I could go on but in short ... if I were you I would seek out a kitchen supply company where you deal with one person who will take responsibility during the process. "The Good Guys" absolve themselves of all and any responsibility once they have you signed up. I could go on but it is Friday afternoon and I have to work on my kitchen as I would like it finished before Xmas.

Ditto to all stated by Tim. Avoid the Good Guys AT ALL COST. Misleading from the get go - once they have your deposit you are in for a wild ride. I'm left anxious, frustrated, angry. They promise you the earth and, as soon as a challenge arises, they totally ignore you. They behave as though they are doing you a favour. Filled in their survey and they were 'appalled' that I would not recommend them!! Their newly appointed "Director of Customer Service" offered compensation but has now gone awol!!! Their 'communication' website is the absolute pits. Their 'installers' are as bad as they are. Six months on and I still have an unfinished kitchen and was told "as far as we are concerned we are done"!!! Really? My cabinet doors don't have handles on them, the cabinet doors are not aligned… STAY AWAY!

Dont go with bad guys kitchens - get out of it ! Go to Fair Trading...

I am currently using Good Guys Campbelltown. Everyone has been great from the store staff, trades (so far) and the Installer. The problem is the production of our cupboards. They put a different colour on the edges of the panels and it is 4 weeks since our kitchen was installed. Since they are so busy we have been waiting for our panels to be reinstalled? We have had to cancel the installation of our stone bench top. We have been told they will come and replace our panels next week.

Just had a kitchen done through them in August 2016. The dishwasher is broken after being bought through them and installed by their plumber, into their kitchen. No responsibility is being taken. Some of the doors don't open properly in the cupboards. They didn't put the kick panels in to meet the edge of the existing flooring so we have a 2mm -5mm gap running around which is great at catching water and food.

Also the pull out cupboard that was installed ripped out of the floor and had to be fixed. But that was at least fixed very quickly.

The idea with going with the Good Guys was to get the kitchen and trades and appliances all done through the same place so there couldn't be any blame shifting if something needed to be fixed.

There was no checking done by anyone after it was "Finished" being installed.

that's impossible to say everything is standard size as my kitchen was not standard size and I know for a fact it was made to fit my kitchen as it is rather small and I had to wait for it to be made. So stick with the good guys and you will be well looked after.

But if I still decide to terminate with Good Guys, what is the cancellation penalty policy and how much if you know. Thanks

Hi there Clause 3C in your contract is your friend. Go through your design and find a way to get out of it using clause 3c, which covers fit for purpose. DO NOT stay with the Good Guys. Go find a smaller kitchen makers and work with them. I'm now finishing my kitchen myself after 9 months!

Same thing happened to me. I've just been conned out of $800 by these unscrupulous people. After being pushed to sign the contract on the day and promised I had a five day cooling off period, and foolishly doing so, I opted out after a couple of days. I was then called by another salesperson who suggested I put my kitchen on hold while I did more research. Little did I know by agreeing to that I had just guaranteed the good guys $800 when I called it off for good a week later. That's more than 10% of the actual quote for my tiny kitchen! (I was going to organise bench tops etc.). I feel I was mislead grossly and now am $800 away from finally getting a new kitchen. Don't go near these guys! Ripped off.

My 10% deposit over 1k is gone. we went to other smaller company paying less than what good guys quoted, which include the laundry cabinet, plus more drawer.

Go straight to Fair Trading. They have had so many complaints!!!

Paid 10% deposit and then personal circumstances suddenly changed and proceeded to cancel. Was told by area manager that 10% deposit is not refundable at all. The project never went to final measurement so apart from designer's time and expertise, they actually provided or spent nothing else. What I thought was a pretty good experience with what seemed to be a very good designer, has just been turned upside down and will never ever buy anything from the good guys again even if I have to pay more. In the meantime this is not going away and I will do whatever I must do to get my money back no matter what they say.

Trying to get our deposit back of $3.5K. Basically, apart from the appalling lack of customer service or follow up, they cannot provide what we want (corner draws). Funny, mgt has all gone quiet so will try contacting them again. I don't care if they keep the $800 if it means I never have to deal with them again, but I want the rest back. Thanks for the heads up re Fair Trading, looks like that will be our next point of call.

I lost the 10% deposit which is around $1,400. I tried to make a small cabinet in lieu for the kitchen, but they quoted me almost $4k which I can buy else where for less than $2k. Basically, they just want to keep our deposit if we cancel the order !

This is just in reponse to Maureen Clarke - I think you are confused about what is meant by standard sizes. Just because you have a small kitchen does not mean that standard sizes weren't used - and just because you had to wait for your cabinets to be manufactured does not mean that standard sizes weren't used. Standard sizes is like what you'd find when you buy DIY flat pack kitchens, etc. Of course there is a selection of different sizes but a 'set' selection. This is very different to custom sizes. I'm glad you had a great experience with this mob but I don't think it's right giving advice to 'stick with them & you'll be we'll looked after'. You couldn't possibly know this. Judging from a lot of other people's experiences on this website alone, I would be staying well clear of these guys. My opinion - forget about these big companies where you're passed along the production line from one person to another, from sales, to designer, to manufacturers, to installers, etc, etc, and find a small local cabinet maker who deals with you from start of project to finish....

hi

don't know yet as they did not turn up . They have apologised and organised another time

I would seriously reconsider your choice of going with good guys.. We are still without a functioning kitchen after 4 months , Xmas ruined . Have to take them to court now!

Please Don't you will regret buying a Kitchen from the Good Guys.....I did the Designer uses very aggressive tactics, the Installer will do a terrible job, and the good Guys will refuse to fix the defects.....we have a hearing date at court, because they refuse to accept all the defects recognise by an expert report.

Unless you get the same kitchen from each company you wont be able to compare prices, however I believe good guys are over priced.

I am not sure anyone has answered your question on pricing so will suggest that you sit down with a Kaboodle catalogue from Bunnings and do some calculations yourself. After many hours of trying to decide what fixtures and fittings are needed and estimating the cost of these parts and whether you can actually put them all together with your knowledge of cabinetry you will probably decide to get someone to do it for you. Unless you are eligible for a staff discount you will probably end up paying too much anyway. After looking at many reviews on this subject I would suggest price may be irrelevant if you get a bad job. Good Luck.

Their wonderful designer, Jo Menzies came and designed my kitchen in March, and I gave the go ahead to start in about August. My kitchen was started in September.....it was finished well before Christmas and is of the highest standard. I used their installer and they organised stone benchtops as well.....there were a couple of little hiccups with they attended to immediately and were extremely concerned that I was satisfied with the result. All my appliances came from The Good Guys too, I couldn't speak highly enough of them.

Don't do it six months on and $30k poorer and my gas has just been reconnected still missing doors and other stuff too trust me don't do it horrible experience

Good luck Michael you do not know what you are getting into

Dont do it. Go somewhere else. We were badly burned, and the experience was so bad we now hate our kitchen. I am now finishing the kitchen myself. It has been referred to NSW Fair trading but they have done nothing.

As mentioned above I could have put in a Bunnings Kitchen myself for half the price, and so can anybody else if they are practically minded.

Do not do it! Cannot stress this advice enough.

Don't do it. if I had my time again, I would definitely go to a cabinet maker and source stone and glass myself. Good Guys should be called Bad Guys. Firstly, you pay a premium because you think Good Guys will do it all for you. WRONG! Four to six weeks for the kitchen they said. WRONG again! What they don't tell you is:

- Site inspection will take - 2 weeks to arrange and happen

- Final plans after site inspection will take - 2 weeks to receive after site inspection

- Cabinets will take - 6 weeks to be made in factory

- Stone will take 2 weeks after YOU have arranged appointment with stone supplier for templating. By the way, we organised this as soon as we received installation date from the Bad Guys - all up took 2.5 weeks after installation of cabinets to have stone installed.

- Measurement and installation of glass will take you 2.5 weeks after stone installed. By the way, we organised this in advance based on worse case scenario with stone supplier given we knew not to expect anything to be completed earlier which it wasn't - all up took 2.5 weeks after installation of stone.

Now let's see, what we were told by Bad Guys would take 4-6 weeks actually takes 17 weeks. So, if you can go without a kitchen for that long, I suggest why bother putting in a kitchen at all. If on the other hand, you find you really do need a kitchen, go elsewhere. There are suppliers out there who will do the lot for you, provide quality service and a quality product all in less than three weeks. Wish I had shopped around some more before choosing Bad Guys. Never mind, family and friends have seen first hand what a wonderful experience this has been and have been happy to relay same to anyone else who is thinking of using Bad Guys.

TGGK are well overpriced. It is standard cabinetry, you can duplicate the result with Bunnings flat packs. Bear in mind their price is supply only, all the trades are additional.

Don't do it.

Don't do it - support your local cabinetmaker - the guy who meets on site with you, takes all correct measurements, listens to what you want and actually builds the kitchen and actually installs it. These guys are out there. They do not lock you in to poor choice options for laminex, benchtops, cupboard doors etc - you get what you want. We had GG quote for our kitchen and pushed to sign up then and there - were not happy that we wanted to think about it over the weekend -. We are now going with a local guy who comes highly recommended and will save us heaps of $$$.

To be honest - I personally didn't as I wasn't keen to take any action further - have just ignored the follow up calls.

yes I have and Im waiting to see what they have to say they took a deposit of $2002 off me and I want it back

Yes....Fair Trading first and now we have a hearing in court.....if you buy a kitchen from the Good Guys you will regret this.....the quality of the cupboards are shocking the Installation is the worst...the dividers between the cupboards are longer then the cupboards and make sure you look for holes left between cupboards and wall etc...they will not tell you about this.

yes i did, look under dolly thapa kitchen nightmare re: and see my comments. at the hearing [name removed] came was extremel rude and was offering me 500 dollars for a deposit of 1200. i refused to accept and finally it stopped at 700 which still a rip of for just a picture of kitchen plan

Go to fair trading I think I got $700 back for the $1200 deposit I put in a lot of bullying Check out Dolly Dos post

Hi, the designer told us they outsource from sydney kitchens which is a good company and they charge a lot more. the quality of the kitchen is good but be very careful with what they include for you, they use a lot of codes in the quote.

The service in the stage after the designer I found terrible. if you change anything afterwards (eg handles) even before they start construction they will charge you a huge admin fee. Also, their doors are not soft close unless you ask for it (it is only their drawers they use soft close) so get them to include it if thats what you prefer.

Good luck with it :)

Thanks Sally. That's very informative. It's comforting to know that the quality of the kitchen is good. That is very important. I will definitely be very careful speaking with the designer and making sure all the inclusions are clearly indicated. Cheers. I really need the good luck. Thanks for that.

my answer dont have anything to do with them yeh the block TVshow got me in also how many kitchen companys tell you to wait 3 weeks after your kitchen done till the bench top goes on they went straight on on the Block

Keep Away!!!!!!!!

Go to POKO in blacktown for german kitchens with german features and very helpful staff

Please don't....you will regret dealing with the good Guys in Campbelltown....we sure do.....we are taking them to court.

Don't do it! Good Guys is a debacle. We ended up spending weeks proving their mistakes weren't our fault. We can never get through on the phones and management now won't even answer emails. It's been the most distressing thing we have ever taken on. It's layer upper layer of various contractors - from the designer to the cabinet maker to the installer and the tradesmen. It's like Sarah Lee apple strudel!! We had to cook our christmas turkey on the webber 4 weeks after the supposed installation date. Its now 28 Jan and we still don't have a completed kitchen.......it's been so stressful that I thought my husband was going to have a heart attack for christmas! Save yourself and go straight to a recommended cabinet maker.

It is hard to believe all that has been said here, but having been there and done that, I have to agree.

I have nothing but high praise for them. My kitchen is fabulous and is of the highest quality. Their designer Jo Menzies was out of this world, nothing was too much trouble for her, and she liased with me the whole time, and any concerns or questions I had, she would fix. I bought all my appliances from them, they looked after me with price, their delivery people were wonderful, I really can't think of one thing I am not happy with. As for my kitchen, I am thrilled with it!

just dont go with them once they get the deposit it will become a loosing battle. i went with poco kitchen black town they have german hih quality stuff, it still is not 100 percent but at least they listen to you. but u have to wait 3 months for the kitchen to arrive from germany ansd have to hire your own tradies. kitchen renovation is challenging but if things are not right at the beginning it can become mentally and physically distressing. oh and i am not a poco agent just a happy customer.