The IOT Store Questions & Answers

Hi Mate, sorry about this, I have followed up on your order and resolved the issue, it should progress on the tracking page within the next day. In case the tracking page didn't update in 2-3 days, please message here, and will chase it with Auspost.

Regards, Sam

Hi Sam,

Still no updates with the provided tracking number.

Thanks Jacky

Hi Mate, it's strange, I'll follow it up with Auspost tomorrow morning, today is a public holiday here in WA. Regards, Sam

Hi Mate, Sorry about the delayed reply. Please send your email address or order number and I'll check now and get back to you ASAP.

Hi Sam

We just resent the email to you again ( email address and order number ).

Regards

Hi Mate, we're receiving at least 50 emails every hour via each of our websites (iqflow.io and iot-store.com.au). Please make it specific and provide an order number, email address, or something to find your inquiry and address immediately. Thanks.

The order number is Q2607 and the email is coming from Katherine M. The email address that we used is info@iqflow.io

Regards

Thank you. Payment already receive and I emailed you back to confirm. Even though we are receiving thousand of calls and emails, everything from the order processing is under control and automatic and your order will be shipped based on the timeframe on the website. Hope this clarifies all, please reach out to us if any concern. Thanks.

Thank you. We will be waiting for the next updates. I hope in the future you can reply to emails and calls on

Thank you. we have also a better communication channel via the below discord channel in which we are on live chat most of the day. external link 

Hi Peter, we're sorry about the lack of reply. We do have a genuine business and trying to catch up with a significant demand and inquiries we're receiving for Helium products and miners. All our landline and mobile numbers currently constantly ringing and we're really trying to catch up to answer all contacts. This is not an excuse and we honestly try our best to fulfill your requirements and orders on time. Please share your email address or contact number (or order number if you have) and I will contact you today and will try our best to satisfy your expectations.

Hello Sam, How would you feel if you ordered a thousand dollar product and not able to contact the business at all in the last 6 weeks ? I understand that you are facing significant demand and calls coming in, but what i don't understand is why there is no one to answer the calls or reply to emails ? it goes the VM only everytime.. I tried email and still nothing.. I have recently sent an email to info@iot-store.com.au today itself from my email "rockytechie@gmail.com" which contains my order number, which was supposed to be here end of Dec 2021. Would appreciate if you can reply to my email..

Regards, Peter

Hi Peter, I just emailed you back, please check. Your order will be dispatched next week. I will call shortly so you have a direct mobile number too.