??!
1 photo
Travel Online

Travel Online Questions & Answers

4.7 from 1,086 reviews

39 questions from our users

Josephine E.

Josephine E.asked

I would like to tour Australia

No answers

Josephine E.

Josephine E.asked

Do you do tours of Australia

No answers

Sandra P

Sandra Pasked

When visiting Patong which is the best hotel to book and which is the best time of year to travel.
I am in my 60’s and love very good accom.andservice when on holidays,

2 answers
Travel Online
TravelOnline M.Travel Online

Hi Sandra, November to February is the best time to visit Patong weather-wise as it is relatively mild and sunny with humidity levels dropping and temperatures cooling from the North East breeze. However flights and accommodation tend to be more expensive from November to February due to the favourable weather conditions over the holiday 'high' season. The low season generally occurs between March (After Chinese New Year) and October where flights and accommodation are much cheaper.

In terms of where to say, we would recommend either Patong Merlin Hotel or Burasari Phuket. Both are located quite close to each other. Patong Merlin is very popular with the Australian market and is a larger resort but is not located on a hill like some other resorts in Patong, making it easy to get around. Burasari is another great option but is a smaller, more boutique property that offers a more intimate experience. It is also quite a flat property and smaller, so very easy to get around.

If you'd like anymore advice or would like assistance in quoting and booking your holiday please give us a call on 1300 883 887 and one of our friendly consultants will be able to help.

Sandra P
Sandra P

Thank you


Ash

Ashasked

hi all, thinking of booking a Holliday package to Bali. I want to know once I've payed for the Holliday (in full) including flights and accommodation at the quoted price, will I have to pay more if the prices go up on any of the flights or acomadation? or once I've payed for it, thats it? cheers

4 answers
Melissa H.
Melissa H.

Once I had paid that was it!

Travel Online
TravelOnline M.Travel Online

Hi Ash, Once your booking is confirmed and paid that is it there are no extra hidden fees or price increases.

Crystal
Crystal

Don’t go with this company, they don’t give back your deposit if you cancel with them.


Trunk

Trunkasked

Is worldaway as safe travel site

1 answer
Travel Online
TravelOnline M.Travel Online

Hi there, Worldaway is actually a competitor of ours so we are unable to comment on their reputation. We are able to assist you with booking your holiday and would be happy to help. Feel free to give us a call on 1300 883 887 or email info@travelonline.com


Marion

Marionasked

I am travelling on the Majestic Princess Nov.2019. Departing Sydney - NZ return. What are the gratitude arrangements and also wifi arrangements? Thank you.

1 answer
Travel Online
TravelOnline M.Travel Online

Princess Cruises while sailing in Australian waters or to/from an Australian port have Gratuities included in the upfront price as we do not have a tipping culture here in Australia so you will not get a bill for these at the end of your cruise. As always if you come across some exceptional service and would like to show your gratitude you may definitely do so at your own discretion.

There is a 24-hour internet cafe onboard and shipwide wireless internet available onboard Princess Cruises. Fees are by the minute, and vary according to packages purchased. If you choose to purchase by the minute, rates are much more expensive. Internet access is charged at $0.79 per minute, $69 for 120 minutes, $99 for 240 minutes, $159 for 460 minutes or $199 for 680 minutes.

Princess Cruises offers three different packages in Australia. Social costs $14.99 per day and allows access to the most popular social websites and applications such as Facebook, Twitter, Instagram, etc. Also includes WeChat and WhatsApp. The Social Package should be purchased for printing airline boarding passes. Surf costs $24.99 per day and includes the Social Package plus generic browsing sites, email, news, finance, sports and more. Premium costs $29.99 per day and includes Surf Package plus video streaming including YouTube and Skype.

However please note that ship internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, internet access via satellite is significantly slower than high-speed connections on shore.

WiFi at sea can be unreliable and also very expensive. Although you maybe able to connect you may not always be able to browse. We definitely recommend buying a package as this is the more economical choice.


Sarah L

Sarah Lasked

The quote price... is that the full price including flights or is the flights more money

No answers

ana

anaasked

Can i used paypal for paying my tickets?

1 answer
Travel Online
TravelOnline M.Travel Online

Hi Ana, Yes you can use your PayPal Account to pay for your holiday. This option is part of our ZERO fees policy and is fee free. You can find more information on this payment method as well as our other payment options here https://www.travelonline.com/payment-options


Cyprus1965

Cyprus1965asked

Can you please contact me to discuss my holiday needs. thanks Rob

No answers

Allen L

Allen Lasked

Are tours to China available with Wendy Wu Tours Inc. for people living in the USA?

2 answers
dij123
dij123

We are in Perth, Western Australia. We used China Spree based in America. Took a huge gamble as no-one over here had heard of them. Everything was completed online. Fantastic, well organised trip with not one hiccup and we had a ball. We have just returned from Japan with another small tour group and our dedicated tour leader informed us that Wendy Wu is not the way to go.

Allen L
Allen L

What was the reason for his/her comment on Wendy Wu.


anna

annaasked

can i just do a booking for a hotel in perth? i live in Perth

No answers

Omo

Omoasked

How do I process Check-in?

No answers

Wilfan F

Wilfan Fasked

how much from brisbane to medan on 20.12. 18 to 20.1. 19?

No answers

Bruce

Bruceasked

Just a query, How long after paying for a trip, do your vouchers arrive?

No answers

Rama

Ramaasked

Hi:

Do you do travel only to the countries in South and South East Asia or do you also concentrate on the Middle East and Africa

1 answer
Travel Online
TravelOnline M.Travel Online

Hi Rama, We do specialise in amazing holiday deals in Australia, South East Asia and the Pacific. Unfortunately we don't generally sell to other areas such as Africa and the Middle East however we have on occasion been able to help out our customers in these other areas.


Maria

Mariaasked

Hi can you do price match? Thanku
Because I was online checking for price to Lebanon
I was flight for $1071

No answers

Shaz

Shazasked

Please very please who can i talk to regarding my booking?

1 answer
Travel Online
TravelOnline M.Travel Online

Hi Shaz, You can give us a call on 1300 883 887 or email info@travelonline.com. Our Reservations Manager Michelle is also available to assist you with your booking if need be and she can be contacted on 07 3804 8439


jasmina

jasminaasked

Hi is there anyone I can talk about a booking? thanks

1 answer
Travel Online
TravelOnline M.Travel Online

Hi Jasmina, Of course, if you give us a call on 1300 883 887 one of our friendly consultants will be happy to help.


TaniaM

TaniaMasked

Hi, I’ve never booked online before, always going through a travel agent. Just wondering if I book my flights, transfer and yours through you do I get information on where to meet my transfer at my destination and how I get to my chosen tour. Cheers thanks

1 answer
Travel Online
TravelOnline M.Travel Online

Hi Tania, We'd be very happy to help you with your first online booking experience - it's a lot easier than you think! We will definitely provide you with all of the information you will need to enjoy your holiday including where to meet your transfers and pick up or departure locations for any tours. In fact, our website already lists a lot of this information on our tour pages but your travel consultant will also confirm all of this with you at the time of booking. In addition, your travel vouchers will also display this information making it easy to keep track of things even when you are away. If you have any more questions or would just like to have a chat with someone about the whole process please don't hesitate to give us a call on 1300 883 887. We look forward to helping you with your next holiday!


xxxryan88

xxxryan88asked

Hey, Just curious. We have recently made a booking with a resort in Fiji through Travel Online. We wanted to know if its possible to access our reservations through the official hotels website. Our confirmation email didn't include this.

Another question is, if we book our airfares through Travel Online, can we access our flights through the Official Airlines website or do we have to contact our travel agent?

1 answer
Travel Online
Michelle M.Travel Online

Hi there,
Thanks for your message and my apologies for the delayed response as our office has been closed over the New Years break. in regards to your question, You can not access your booking for the hotel on their official website. Any questions you have or amendments you would like to make or add can be done directly through us. In regards to booking airfares, if you book through us, yes you can access your flight booking through the airlines official website.

if you have any further questions, please don't hesitate to contact me either via phone call to our office on 1300 883 887 or via email - Michelle@travelonline.com

Thanks
Michelle McGregor
Reservations Manager


Page 1 of 2

Get an answer from our members and Travel Online representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.