Travelgenio Questions & Answers
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Booking Ref: NYK4JU - Thai Airways canceled flights on 6/2/2022 Mumbai to Bangkok (TG 318) - Bangkok to Sydney (TG475) and I was advised by Travelgenio that I will be getting a refund. It has been over a year now and I still have not got a refund despite repeated reminders. The customer service email address that I was corresponding with has been disabled and a auto reply msg indicating to check status status in MyTrip. However the MyTrip link has been disabled. Can you please advise the status of my refund. Thank you.
I want to change my flight I am booked to leave Melbourne to go Manchester uk on 26th September returning 18th October. My booking reference is 6JGBZ3 with Qatar I am aware I am have to pay extra to do this. How do I go about it? It doesn't matter if I change airlines.
Refund request-Booking reference(18534634) My ticket has been canceled on Mar 31, 2021 by airline and it has been 2 year since I contacted travel genio for my full refund.I can't count how many emails I've sent to travelgenio. There's no accurate customer contacts, and also called Madrid contact spending 50 usd for international phone call , but only responded once.
Hi I want a change my flight date but I tried to contact travelgenio site at my trip but I didn’t get any information could you contact me as soon as possible?
booking ID 22199159
Hi I need help with a cancelled flight but can’t access my trips or find a contact number Can you please contact me asap Booking number 21302554 Please call asap
They have gone bankrupt on 15th of December. They didn't even pay the airline for my flight so I had to drive 10 hours. Raise a dispute with your card holder , maybe they can help you
I have a booking, and now I Can not find the order in "my trips" section. When I enter the email address I get an email saying no order has been found. But I received the booking confirmation in the same email earlier. How to contact you? no email / no phone number. what is going on? Booking reference : 22286549
We need to cancel flights/bookings due to one of the travelers in hospital for treatment, please get in contact because "MyTrips" does not work..! booking 22038650
Problem with my booking (ID 22259107).
Hello,
I purchased flights, however, I cannot view my reservation on the website. When I put in my email address on Travelgenio website MyTrip page, I get an email saying that there's no reservation although I received the booking email with attachment file listing my flights.
I wish to confirm my flight. IT's on 2023.01.14, so please get back to me as soon as possible. My email address is kildojung@hotmail.com
Thanks, Kil Do Jung
On top of the issue above, I called the airlines and found out that my Last Name(surname) and First Name got switched. Could you please correct the info? Last Name: Jung First Name: Kil Do You guys can charge me fees. Please respond. I will be waiting!
I want to change passenger's name after getting confirmation if its possible, is it?
[Email Address Removed]
I need to change my flight. I am trying to find the number to call but am not finding one that actually works. please help! the change my booking button does not work on the sight.
Hi my booking number is 22004994. I mistakenly added wrong email address so couldn't receive my ticket. Can you please help me at imran.shafi.rise@gmail.com. I have already raised a request through your website as well.
Dear customer, we are sorry that your experience was not as you hoped.
Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible.
Regards
Hi, I booked a flight via cheapflights but when I hit 'complete booking and pay', it came up as 'payment failed' but it has come out of my account. i called my bank and they said the transaction was successful and have given me an authorization number. Can you please give me a number to call or can you email me back??
Dear Rhee K.
We have answer you already.
If you need something else please let us know.
Kind Regards
We made reservation on June 15, 2022 through Skyscanner for 6 members and we didn't receive the confirmation email yet. The " Booking reference: 21246370". booking details: Passengers: 6 Names: 1. Joonsuk Kang 2. Eun-Jun Bae 3. Youseong 4. Youra 5. Youmin 6. Youjoon
Contact details: [Contact Details Removed]
Details of the flight: Outbound Qatar airways: (Jul 12, 2022 Tue) 20:30 Amman ~ 16:55 incheon -South Korea Return Qatar airways: (Aug 2, 2022 Tue) 01:30 Incheon ~ 11:10 Amman/Jordan If you don't provide the etickets we will report you to the competent authorities and dispute the visa payment.
Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip in the date 15/06/2022. If you haven’t received it, please check your “spam” folder or contact us again by replying to this review. If you have misspelled the email, please sent us an message in order to correct this issue.
Kind regards,
while booking ticket i type wrong spelling my e mail so how can i get my ticket?
Abdurazak M., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks.
I have made previous booking to travel to fiji islands and the booking reference is JTIEJP. This booking was for travelling to fiji in april 2022 but due to cancelled flights we could not travel. Now we want to use the credits and rebook the flight. Please help. Mahendra
If Travelgenio do not refund your money or make amendments regarding your travel. You can report them to the authorities or fraud unit if they do not take action on any of your travel arrangements. They have sent me numerous amounts of emails, trying to charge me an arm and a leg for changes that are through the roof. And yet no E-ticket has been sent and the airline I booked to fly with, doesn't have any record of the person I booked the flight details for. Do not use this company unless you want to see your hard earned money go down the drain. Airlines should not be working with them and they should be shut down. They take your money, and make promises that you will be refunded, or give excuses that you can't get a refund, but it's a lie. They will scam you for as much as they can before you are left with nothing.
Munna, Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). We look forward to hearing from you.
Thanks.
Hi how long does it take for travelgenio to change booking or respond to emai,I have send email I want to change my booking so that I can buy another ticket for my kids but they don't respond
Faith M., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.).
We look forward to hearing from you.
Thanks.
My booking id 21010580 I book my ticket on 25th May but up to no I don't receive my ticket, Also I request to change my date but you reply me someone will contact me soon,but up to no one contact me
Dear customer, We have been informed that the refund of your tickets was successfully made last 01/06/22. Should you have any further questions, please don´t hesitate to let us know. We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.
Regards
I have booked my tickets on 3 April, booking reference 20444946, the ticket I booked was leaving HKG on 18 June, however, due to the airline cancelled my flight and postpone it to 19 June, and then again move it to 17 June, and now under your website details, it is showing as "uncertain", I have try to apply cancellation and full refund from your end. Got rejected and ask me to contact customer service team, however, no email is provided, I have no idea how could I contact your customer service team, hoping to have it solved here!
My booking number ,20892805 can you send my tight
Thank you Becky L. for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
I book a ticket through travelgenio I received booking ID waiting for e ticket, I urge travelgenio team kindly send e ticket to my email.
wasim t., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks.
The booking is 20444946 which is stated in the original message.
Please follow up for me!
How can I retrieve the eticket wihtout knowing the reference?
Reference was stated.
Booking Reference 17074452.
Nadeem K., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks.
Hi Nadeem,
Booking reference: 17074452 Passenger name: Felicia Gbonjubola Dawodu
I hope I hear back positively soon. Maybe this will be the first time Travelgenio is being truthful.
Regards,
Daniel Thanks for your reply.
We would like to check your case in detail and answer accordingly.
Could you please indicate the aim of your query
Thanks.
Hi! I booked last May 6 from skyscanner and was redirected to travelgenio. I booked for thai airways and i received an automated email saying my booking is confirmed but until now i dont have my e ticket. It says within 72 hrs but i booked last may 6. Please do something about it my flight is scheduled next week already and im starting to get worry its so hard to reach travelgenio no contact number or email and i see a lot of negative reviews on google too. Hoping to hear from you asap.
Natasha N., Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks.
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