We have recently installed the Vuly Family Quest Monkey bar system however I noticed that the frame moves slightly when the kids are playing on it. My children are only small (5 & 7 years old) and should easily take the weight. It was installed by a professional according to the instructions. Is there meant to be movement? or is the ground too soft? Should the base posts be concreted into the ground?
Hi Dee! Thank you for your comment! The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!
If you have any further questions about this, please contact me at -reviwes@vulyplay.com
Cheers, Taylah
Hello Dee! We are having he same issues, tried several ways to solving the wobble. And it is not only "just a bit". There is no way a Vuly monkeybar can handle all those activities as on the website's advertising; certainly not with just the long nails in grass!!! We tried bolting the "feet" down onto concrete pavers, stabilised the upright tubes with fence star pickets (and wrapped everything with polystyrene pool noodles). Our boys are 50kg and 23 kg (10 and 6). They do not feel safe and don't use it. Over $2000 rusting away. I wonder why there is such a huge price reduction for monkey bars right now... The way it is I can not recommend the product at all. We have contacted "Customer Service" several times after installation. The advice as above ("The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!") does not fix the wobble! Regards, Sandra (TAS)
Hi ABC X Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far. If you could please send us an email at reviews@vulyplay.com, along with your order number, video of the product in use and overall photos of the set up, I will ensure this matter is looked into and resolved ASAP.
Again I do apologise for any inconvenience.
I was too worried to let my kids use it for same reason and the parts are super heavy so that worried me as well. It didn’t seem sturdy enough for me. Sold within a month. We originally had the swing set which we loved wish I’d kept that. But thought I was up grading to something better. Definitely not.
Hi Julie,
Have you reached out to our team to send through photos and videos?
If not, please email reviews@vulyplay.com
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