Wynstan Questions & Answers

Hi peter,

You will need to change the battery on your remote. You can get these from Bunnings Coles or Woolworths.

Hi Barry, you will see the white back cover, there is a clip you can get your finger under and flip this up and out. Then take the batteries out and change them over.

Hi Cangy,

Thanks for your enquiry. Please call your customer service on (02) 88443451.

Kind Regards, Wynstan

Hi Trish, Please send an email to customer.service@wynstan.com.au and they will be able to help you.

Hi James, if you contact Customer Service on 02 8844 3451 and they will be happy to look into this for you. Warm regards, Wynstan.

I have already called Customer Service twice and they can’t help.

Hi Barry, Thanks for your enquiry. From the sounds of it you may need a spare part. chain control or gear control. These can be found at external link .

Hi George. We do sell spare parts on our website, in which case you can purchase a replacement. Please visit: external link  Warm Regards, Wynstan.

Very Bad Company!!! I wonder the same thing how are they still operating. I’ve written a review as well but it’s pending waiting on Wynstan to approve for it to be published

I don't think it's up to them if you mean Product Review otherwise they would not approve of so many bad reviews being published . I think they might have a say on google reviews though because that's why i contacted them for mum. I feel so bad for mum it's turned out to be such a bum deal for her and she still asks me to try to find out what's happening. They also broke her blind pulley and she cant open the curtains properly. To this day we are still waiting for them to do something about the invisible mesh we did not order and everyone keeps walking into and the broken blind and the flies coming in . What a heart break of a company they are . If my mum passes away with all this stress i swear im coming after them with lawyers.

All the customers who have been ripped off by this company should get together and launch a class action against them and hopefully put them out of business.

Lodge it with Fair work the waiting time is 10 weeks once lodged. Myself and a few others who have had problems have got together and lodged claims.This company Wynstan needs to be stopped .

I've tried that all Fair Work did was mediate and then Wynstan totally ignored them because Fair work has no actual power i think we need the ACCC . I targeted them on social media Facebook and so they called me. I refuse to call and get that horrendous music. They offered to come out fix the broken blind and replace the door and guess what......nothing. Im contacting lawyers after the ACCC.

Dont waste your time....just use a lawyer

Totally agree

They have said they will fix the damaged blinds and the bad workmanship and to fix the gauge of the door just to get me off their social media posts and did exactly nothing . Do not believe anything they say they are just bluffing you until you give up.

Hi John. If you would be happy to provide your email address, we can forward you the instruction manual to walk you through changing the batteries. Alternatively, please contact your local showroom and they can forward this to you. Warm Regards, Wynstan.

Hi Hemalatha, The back of the remote has a battery compartment that open and takes a button battery (3V). This should just pop out and a new one can be put in. If you have any question our showroom have the remotes there and can walk you through the change. Warm Regards Wynstan

Hi There. Could you please advise what is beeping? We can then talk you through the process of making this stop. Warm Regards, Wynstan.

Hi Bruno, If you would kindly send an email to customer.service@wynstan.com.au we will be happy to send the instructions to you. Warm Regards, Wynstan

Good luck. They contacted me too trying to look like they cared. As soon as they got my deposit they no longer cared.

Not sure if you saw my original post Lauren.....its now over 18 months since our initial install - replacements galore and all the same or worse. We had Accent shutters before our reno and have another property with Accent shutters which are perfect after over 8 years !!! Next step is Fair Trading and possibly a chargeback.

Honestly, Just stay away from them. they are terrible operators. the way they treated my wife with their apparent head office customer service team is disgusting. The way they (male customer service) spoke to my wife was disgusting and left her really upset. That tells you everything you need to know about these scumb bags. Look for a family run business who actually care and know your money will be spent on helping kids go to school or pay a mortgage or anything you would do with your family.

All r same ... Bad Service and take too long to respond.

They employ contracrters and the animals in head office were extremely rude to the point of swearing at my wife as well. I have lodged a complaint with fair trading

3 months and 1 week to have 3 awnings installed. No explanations or replies to numerous calls. Do yourself a favour and keep away. Will never use this mob again.

Hi John, It is hard to assess the problem without viewing the product. Please call Customer Service on 02 88443451 to arrange for a service call. Warm Regards, Wynstan

If that was experience leave it but knowing this company they’ve asked for you to remove it hahahaha nothing surprises me about these people. You had a bad experience and others should know, even if they fixed the issues, you still had to go through pain to have it fix.