Youi Comprehensive Car Insurance Questions & Answers

3000 dollars

You sound like a fool to be honest, no really comments as to what has happened, and unlikely to have left your car unsafe to drive, as it would have been repairer, and you should report the problem... sounds sketch tmak

What happened is I had a car accident. Youi towed my car to a public car park near my mechanic, rather than to my house as was agreed and left it there for months. After I chased them up, because my car was "lost" for three days after I was told it was to be returned to me. Instead of offering to do the repairs they offered me just over $1,000 indicating that's what it costs to repair a Holden Crewman with its front smashed in. I then got a quote to fix the car that was over $6,000. I asked them for the break-up for their meagre quote and it covered outer panel damage only. Not the radiator, coolant reservoir, aerial, dashboard or any other parts behind the paneling. So they were prepared to pay for the outer paneling of the car, so it would "look" repaired, however it would be undrivable without a radiator and with engine bay damage. They said the difference was because all of the internal parts were damaged before the accident. I informed them, as they were playing dumb, that it would be impossible to get to the site of the accident if the car had all of the prior damage they described. They fought this position for six months, initially unaware that just prior to the accident I had my car serviced. When the mechanic who serviced my car wrote a letter that demonstrated that all of their so-called tests that were used to indicate my car was damaged before the accident were not genuine tests or not applicable to a car after a head-on collision, with pictures showing all of the damage. 8 months later, after a dozen communications between myself AFRA, my mechanic and YOUI, we agreed to have the car towed to the smash repairer that YOUI got their original quote from and asked for a quote for the car to be repaired and made roadworthy as it was immediately before the accident. Only then did YOUI agree to write-off the car and paid out the market value, as it was indicated once my mechanic pointed out all of the repairs required, that it would cost them more than the $7,000 agreed write-off value to repair. Note that no-one at YOUI cared whether I had no vehicle for nearly a year. A fool would be a person who took the $1000 dollars or so and tried to fix the car themself, so that YOUI didn't have to honour the insurance policy in full. Or a person who accepts that he doesn't have all the details and yet insults a person who fought to have an insurance company honour what should be their responsibility to resolve fairly. If I recall; Matt was the name of the YOUI assessment mechanic who was quoted as saying that I couldn't speak to his manager, as YOUI assessors don't have any oversight. What a coincidence. Must just be a common name...

Don't bother, they tell you one thing over the phone and get you to take out the policy. When the documents are sent the value of the vehicle is 10k less. Try Woolworths or Budget Direct.

Of course you can get a quote.

This isn't a Youi website, so they probably won't even see this.

Doesn't matter, they and other corporations deserve negative reviews.

Why ask a review site

Why reply?

$1500, but my car is a sports performance car so naturally will be more expensive than a standard family car.

Try this. external link 

Quite please

Josie. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, perhaps you should consider an insurer with some history of being there when you need them, rather than being price driven to only find yourself left out of pocket after a claim. Cheers

Hey Boris which word would you consider your favourite, absolutely or fail? However, you’re on the money with Youi, most complained about insurer in Australia for several years in a row, part of the Hollard group from South Africa. Serial offenders for sales tactics, claims issue and overall conduct, just like most online insurers.......!

Hi Paul G. Being of Russian/Israel extraction, absolutely is as common as "fair dinkum, no worries and G'day". As for "fail", if one word can say it all, why say more, however Youi absolutely fails !.

Wow Paul G. You really should get your facts right before you state information that is untrue. Youi has no association with the Hollard Group.

Lea, Considering Youi is before the Royal Commission Inquiry for NOT paying claims, what do you think the chances are ?. cheers

It would depend on your policy. A quick phone call will get you the answer

Hi Boris, I'm not associated with YOUi (was just on here checking reviews). Here's an article to answer your questions. external link 

thanks Carolyn. Yes, Youi is selling off. Cheers

Sarah. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, what do you think the chances are ?. cheers