Ziptrak Questions & Answers
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Hi we have had ziptracks for 3 years without a problem(motorised). This evening I put the two blinds down, however 1 did not go down completely( about 5cm from the closed position). I tried raising it & lowering it again with the same result. Is there a simple explanation for this please? I would appreciate your suggestions, many thanks Marie
Dear Marie P., Thank you for your message, it’s great to hear that your Ziptrak® blinds have performed well over the past three years. Regarding the issue with one of your motorised blinds stopping about 5cm short of the fully closed position, there are a few possible explanations:
1. Motor Limit Settings The lower limit setting on the motor may have shifted over time or due to a power interruption, preventing the blind from reaching its full down position.
2. Obstruction in the Track or Base Bar Please check the side tracks and bottom bar for any debris or obstructions that may be preventing the blind from closing completely.
3. Fabric Tightness or Weather Conditions If your blind uses PVC, it can expand or contract slightly due to changes in temperature. This is a common and usually temporary issue that may cause the blind to stop short.
Next Steps We recommend contacting your original retailer or installer, as they’ll be best placed to inspect the system and make any necessary adjustments.
If you're comfortable doing so, you may also try a soft reset of the motor or refer to the motor manufacturer’s instructions for adjusting the lower limit (VERY IMPORTANT, this may clear all current setting/s)
For ongoing correspondence, you’re also welcome to email us directly at enquiry@ziptrak.com.au.
Kind regards, Ziptrak® Team
Ziptrak Pty Ltd T. +618 8377 0065 1 Charger Road E. enquiry@ziptrak.com.au
TONSLEY SA 5042 W. external link
AUSTRALIA
Thank you very much for your reply. Our local supplier was able to rectify small problem
Hello. We have 8 Ziptrack manual blinds installed. Generally we are happy with them except when the sun heats them up in warm or hot weather. It seems that they expand and jam in the lowered position. After the sun has moved to the other side of the house they are able to be raised again. Thanks. Old and tired.
Dear Metwurst, Thank you for getting in touch. To better assist you, could you please provide photos and videos of the issue with your blinds? This will help us gain a clearer understanding of the situation.
Additionally, please include the name of the retailer, along with the contact person’s name, email, phone number, blind drop and width, your address, and the installation date of your blinds. You can send the videos and details to enquiry@ziptrak.com.au, and one of our team members will be happy to assist you.
Kind regards, Ziptrak® Team
Good day, did you ever find a solution to this problem as we have the exact same problem?
Dear Malan, If you are having a separate issue, we would request that you contact your original retailer first who installed/fabricated the blinds originally, as we would hope they could provide you immediate assistance. (as we are the manufacturer). However, if you are unsuccessful after contacting them, please contact our Customer Relations team with the below details, who will ask you for further information and, where possible, pictures and contacts so that they can attempt to assist you further. (enquiry@ziptrak.com.au / external link ) Regards Ziptrak® Relations Team
Thank you, I just want to know if you can give an idea of why this is happening as I have had the installer here twice with no luck, he made some adjustments but it's still happening on hot days where the sun is shining directly on the blind. I would like to know what can cause this problem so that I can suggest a solution to the installer when he comes back again. It's quite frustrating not being able to open the blind until the sun has moved over as this is our only access point to our garden area.
Hi Malan, Appreciate your update, it is hard to tell remotely, the best course of action is for the installer/retailer to call as to talk through what he has already done. However, a quick check can be to remove the rivets from the side track (leave the track loose inside the channel) and then try and operate and see if there is still an issue.. if there isnt then it could be that the tracks were too tight. Again, it is best for the installer/retailer to call us when on site. regard Ziptrak® Relations Team
Hi Malan. Yes we are still having the same problem. The solution? that have come up with is to leave the blinds up until the sun is no longer on them. Don't laugh! We have no problem in winter, only in our hot summers. Good luck.
Dear Metwurst, you may have missed our original notation back to you on the 24th Nov 2024. To better assist you, could you please provide photos and videos of the issue with your blinds? This will help us gain a clearer understanding of the situation. Please include the name of the retailer, along with the contact person’s name, email, phone number, blind drop and width, your address, and the installation date of your blinds. Please send us an email to enquiry@ziptrak.com.au, and one of our team members will be happy to assist you.
Kind regards, Ziptrak® Team
Just had blinds installed, look great except one which is too small so has been stretched at the top and just gets in the guide, on an angle. Will this cause problems with the wind or anything else at a later date
Dear Diane, Thank you for reaching out. To assist you more effectively, could you kindly provide photos and videos of the issue with your blinds? This will help us better understand the situation. Additionally, please include the name of the retailer, along with the contact person’s name, email, phone number, blind drop and width, PVC or mesh type, your address and the date your blinds were installed.
You can send the videos and details to enquiry@ziptrak.com.au, and one of our friendly team members will be happy to assist you.
Kind regards, Ziptrak® Team
Hi, we have had ziptrak blinds installed. However in the mornings and they early evenings (around 6.00pm) they start to get vertical ripples § in them. They look like waves. As he day goes by they seem to tighten and straighten out, then go back to rippling. This isn’t a really nice look when they are ripples. Does the cold air affect the skins of the ziptrak.?? When we have the blinds down and it’s evening , all we can see is the ripples on the skin from the inside and outside . I have called the company a few times in regards to the blinds, as we have had a few issues with the motors. (One by one they faulty): every time they come to fix them , they don’t see the ripples , as they come during the day, and they say they are fine. Is this something that can be fixed, as they are not asteically pleasing when the ripples show in the morning and night.
Also when it’s windy the wind moves the blinds likes waves, is this normal as well. Please help. Thankyou
Hi Paula, We're sorry to hear about the challenges you've faced with our Ziptrak® blinds. Normally we would recommend reaching out to the retailer-installer, to discuss the issues you've encountered, as our blinds are custom made and installed by professional fitters. They will be best equipped to address product concerns and ensure a resolution. However I believe you have also contacted our team seperately/directly and are currently working with us to gather more information and work towards a solution.
Regards Ziptrak® Team
Hi we have had motorised ziptrak blinds installed about . We have noticed In the early morning and early evening they have vertical ripples These appear from in the early morning and early evenings , from around 6.00pm. As the day goes on they seem to iron themselves out, and reappear around 6.00pm. They are astetically pleasing when the ripples appear. The ripples are also seen when the blinds are down, from the inside and outside. Does the cold air affect the blinds? Does this mean in winter the blinds will continue to have ripples in them. Also when the wind is blowing , we can hear the blinds move and they look like waves. Some times when the wind is strong it actually lifts the blinds form the ground a little. Is this normal.? We have had called the installers a few times , as we have had a few issues with the motors. They finally replaced all the motors with a slower motor (roller shutter motor) . When they come to repair the.m, the blinds seem fine, as they come during the day. Is this normal, we expected the blinds to be asteically pleasing all the time , not in certain times if the day. Do you th8 k this is something that can be rectified. Please help
Hi Pamela We would appreciate the opportunity to investigate the specific problems you've encountered with the blinds and address them promptly. Please reach out to our customer service team at (enquiry@ziptrak.com.au) so we can gather more information and work towards a solution with you and your retailer.
Regards Ziptrak® Team
I’ve just had ziptrack blinds installed and so disappointed! Very expensive investment and they’re all sagging and ugly, not at all like the photos used in the advertisements. I’ve been told by the company I’ve purchased them from that the sagging is normal and they look their best when pulled all the way down. How ridiculous, would’ve been helpful if that was pointed out during the sales pitch. Very unhappy and feeling totally duped and misled.
That is nothing like our experience They should not sag Ours have always looked like the pictures from the start I would definitely take it up with the company who installed them They really are a beautiful product
I only had them for 3 years before replacing them. I always had them pulled all the way down so they didn't sag. BUT having one come out of the bracket up top and dropping on my head, and the installers coming out to check it out and still waiting after four months!! Mind you I never told the place I ordered them from that I had replaced them from elsewhere - not zip locks ones. I suggested to Zip Lock that they put some kind of lock on the bracket so the roller couldn't come out would be a good idea, but have no knowledge that they addressed this. Jenni.
Hi Kaye, apologies that we have not gotten back to you sooner. As a company, we would always recommend reaching out through the retailer you purchased goods through to discuss the issues you've encountered. They will be best equipped to address product concerns and ensure a resolution. If you experiencing any difficulties contacting them, please let us know, and we'll do our best to assist (on enquiry@ziptrak.com.au).
Regards Ziptrak® Team
My Ziptrack spring balanced outdoor blind won't lift on hot days. How do I fix this?
No idea. Suggest you contact the manufacturer..
We're sorry to hear about the challenges you've faced with Ziptrak® blinds. As the manufacturer of the Ziptrak® track-guided system, we take quality seriously and are committed to addressing any issues that may arise. We would recommend reaching out to the retailer-installer you purchased goods through to discuss the issues you've encountered. Our blinds are custom-made and installed by professional fitters and companies. They will be best equipped to address product concerns and ensure a resolution. If you have any difficulties contacting them, please let us know, and we'll do our best to assist (on enquiry@ziptrak.com.au).
Regards Ziptrak® Team
how do yo fix ziptrak blind where the plastic is coming away from the material on the side of the roller
No idea. I'm not an installer. Suggest you contact Ziptrak
We would recommend reaching out to the retailer-installer you purchased goods through to discuss the issues you've encountered. Our blinds are custom-made and installed by professional fitters and companies. They will be best equipped to address product concerns and ensure a resolution. Regards Ziptrak® Team
How tight should motorised ziptrack blinds be set.
No idea. I have manual operation..
Hi Joe We would recommend reaching out to the retailer-installer you purchased goods through, our blinds fabrication and installation should only be undertaken by a professional company that has experience in our product/components.
They will be best equipped to address product concerns and ensure a resolution. Regards Ziptrak® Team
How tight should motorised ziptrack blinds be.
Is Zipscreen a better product than Ziptrak. Google research indicates it does. Anyone have any facts about this. Thank you
Hi I'm considering a Ziptrak Heavy Duty (that's what's in quote description(heavey duty)) not sure if there is such an animal? Size is 5.500m W by 2.800 H. Fairly enclosed back courtyard in inner suburb. It will be a pull down(manual). Would manual be alright or motorised better. Only from ease, not that it will be going up and down everyday like a widow blind. Also is there any concerns with fabric sagging, puckering or rippling with a blind this size this big. Thanks WA
When I purchased, I was not given the option of heavy duty. Perhaps this is a new option? I have manual pull down and not an issue. Easy to roll down and click into position. My blinds are around 2.5m wide and have coped with the strong winds we experienced. I have no experience with a 5.5m wide blind. Ask your supplier.
When we enquired, we were not informed about heavy duty until we requested extra strength as we live in an area with strong winds. We were requoted a little dearer and agreed. We later found that the quality of the finish was due to the quality of the installer. Our blinds began to sag, failed to lock down, and became inoperable. We eventually found an accredited installer who sorted it all out, and all is good. Make sure your installer is experienced with Ziptrak.
Hi Gavin, thank you for your response. What was the size of your blinds? Cheers
I have a neighbour who is constantly smoking. Do you recommend PVC or mesh Ziptrak to block out the smell in my alfresco?
I have no experience with cigarette smoke. Suggest you discuss with supplier/installer.
Hi I'm considering a Ziptrak Heavy Duty (that's what's in quote description) not sure if there is such an animal? 5.500m W by 2.800 H. Fairly enclosed back courtyard in inner suburb. It will be a pull down(manual). Would this be alright or motorised better. Only from ease, not that it will be going up and down everyday like a widow blind. Also is there any concerns with fabric bunching (bubbling) with a sze this big. Thanks WA
Hi Blondie, Feel free to use our find a retailer page to assist you in your search, external link A good retailer will listen to your requirements and should be able to provide you with the best information for you to enjoy your outdoor space to its full potential.
Regards Ziptrak® Team
I need to replace old spring latches where can I get some Cheers Gordon
G'day Gordon, not sure where you are located but I used "Indoors Outdoors Blinds & Shutters" located in Beaconsfield Upper in Victoria. Scott McClellan Ph. 0478 729 554
Hi Gordon, feel free to use our find a retailer page to assist you in your search, external link
Regards Ziptrak® Team
Are Ziptrack blinds suitable for timber frames?
I had mine fixed between timber pergola posts no problem.
Hi Lynne
Of course, our Outdoor product can be installed on a majority of fixtures, feel free to check out our website external link or use our contact us link to discuss further.
Regards Ziptrak® Team
Love our ZipTrak Blinds .. However, after 12 months, one needs re-tensioning. It's opening (size) is approximately 2100mm high x 1200mm wide ... and once lifted up fully - it wants to lower itself (slightly) about 150mm - which unfortunately is head height
How can I re-tension the spring mechanism - so the blind will stay up?
Max
I would go back to the installer to re-tension.
Your installer should be able to sort that although we did find that our installer was not very good so I managed to source an expert in ziptrack and he sorted ours, including the rubber seals and clips.
I cannot open one of my ziptrak blinds. Is there a way to manually release one if the side locks?
I’m not sure which locks you have but we had the same problem. We pushed the end of the clip back in until it let go. Ours are now sorted after having a professional blind installer come round and overhaul the installation.
My new outside Zip Track Blind is motorised (hard wired) and facing West, but has a problem in that when the afternoon sun comes onto the blind, and the remote is activated to bring the blind down, the motor does run but the blind remains up. When the blind does not have the sun on it, it works perfectly. (Wind is not a factor). Any comments? BEHJ
I would imagine it has something to do with expansion in the heat causing it to lose traction. The installer should be able to tighten it to avoid this happening in the heat.
I believe that you are correct; it can't be a motor problem re overheating as the motor does run. Would you also conclude that the installation needs to be adjusted by the installer / manufacturer?
Wanting install blockout channel roller blinds to two lounge windows. 2m wide by 2.6m high.
What are the issues I should be aware of please?
I dont think you will get block out with ziptrak. Ziptrak are outdoor alfresco area blinds
Hi Bill, there is certainly an option for a blockout fabric with Ziptrak blinds as I have just received a quote for this. We currently have quite saggy translucent mesh fabric, and are considering having this replaced by the blockout fabric so we cannot see the neighbours window stacked with toilet paper rolls. It comes in Monument (a colorbond colour) as well as other lighter greys/beiges etc etc. I am not sure if dark colours will fade in direct sunlight, however, with the width of your windows being 2m, they should be fairly sleek and not baggy like our 4.5m wide blinds.
can you install a blind 4200mm long without a centre post?
most companies will install up to 3.1 m HIGH and up to 6 m Wide blinds, as that's the mesh width to work with. We are in the process of getting quotes. (confused as 1 says NO Tracks as wind is too strong in your area, another says Tracks best for your windy area ?!)
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