Rheem

We had a Rheem hot water heat pump installed at our new-build home only six weeks ago, and we have already experienced ongoing issues with the unit. … Read more

There was a problem with the system from day one. A technician attended previously and supposedly rectified the error code, however it is now completely non-functional. Given the age of the system and the fact that it has had problems since installation, I am extremely concerned that we have been provided with a faulty unit.

A service appointment was booked, The technician did not arrive until approximately 3:40 pm. I was not home at the time, and it was only after I returned home and contacted customer service myself that I was informed that the unit had not been repaired and that a part would need to be ordered.

This means we are now left without hot water for the entire weekend, and potentially even longer depending on how long the part takes to arrive and when another technician can attend.

This situation is completely unacceptable.

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This heat pump is a very well built unit and is a straightforward plug and play replacement of our old Chromagen water heater. JR Gas and Water did the install with a very high degree of workmanship.

I have a Rheem gas continuous flow water heater installed on 18/09/2025. It has worked without any problem until the 24/09/2025. I called the… Read more

plumber, on the 25/09/2025, who installed it and he said to me to unplug it, for few minutes, if I had no hot water. I had to do this operation 4 times between the 25/09/205 and the 30/09/2025 to get hot water again. Unfortunately, to day the 30/09/2025, the Rheem did not start again, and I have not hot water, in a middle of a shower. I am VERY DISAPPOINTED with this product ! I am waiting for the visit of the plumber today (30/09/2025) to fix it to be able FINALLY to have a full shower.

Ok I built 2 houses a few years apart. Both had Rheem Stellars both had major problems over the years. The first one caught on fire. The replacement… Read more

failed after a few months. Got it fixed and then it died again. The second house same stuff apart from fire. Constantly replacing valves until it split underneath. Getting a new Vulcan tomorrow.

Excellent water heater!!! – Hot water anytime, no noise at all, highly recommended for families.

Hot water system started leaking within a year of warranty expiring – My expectations of a hot water system is to last around 15 years. Unfortunately, Everhot 135L system only lasted 8 years, a year longer than the 7… Read more

year warranty. The water storage tank started leaking and requires a replacement. Contacted Rheem as part of this review and was advised that the item is not covered by the warranty nor under the Australian Consumer Law, which I am pretty sure is incorrect due to the item breaking quickly after the warranty period. Go with a better brand.

Don't install a Rheem! – My wife was conned into getting one of these by a plumber and I agreed by SMS because I was working remotely and couldn't talk turkey with the people… Read more

myself.

The unit takes way too long to wake up. Hence the money you save on gas storage costs will be spent on water wastage bills.

Ridiculous cost for what it is, obviously marked up according to the "savings" that you are supposed to be banking on gas. Well, let's see how long the thing lasts - it will need to see out the warranty and then some to get the dollars back.

Needs a powerpoint installed - extra $$$...

The biggest gripe is that the unit is simply not fit for purpose. Their claim is that the unit complies with the Australian standard, not exceeding 50 degrees so they set it to 48! I understand this is possibly to allow for ambient variation, but you have got to be kidding me. 48 degrees gives me 47 at the first outlet, about 43 at the last outlet. Our last storage heater gave very nice (50 degree tempered) water at the first outlet and believe me that 3 degrees makes a big difference...

Soul destroyer product- Do not buy – The system came with the house package from MacDonald Jones Homes. Installed in near perfect conditions, no scaly water, not a corrosive area, 2… Read more

person water load but failed just after 5 years with solar controller green LED off, and red LED blinking. Electric booster was running and bills went through the roof. System is a Loline with panels on the roof, and tank on the ground. Suspect pump failure as I checked the thermal overload and power supply and all seems fine. Called Rheem call centre and absolute waste of time. They offered a technician to visit and assess the problem which will take 5 minutes on site, and 10 minutes drive each way, so a mere 30 minutes at a cost of $270. The best solar technicians in town have a callout fee (which includes 1 hr on site) for $100 and these guys charge $270 for 30 minutes without even fixing the issue. What audacity after selling me and countless others an absolute LEMON. The call centre then went on to say that after paying $270 for a quick 5 minute assessment of the problem, I will then be given a quote for the actual fix which I expect to cost 2.5 x market rate if they charge people 2.5 x market rate for a basic call out fee. So I told her that I will use the no.1 solar technician in town who charges $100 call out fee including 1 hour of work on site and any basic fixes (this is the standard nationwide anyway). I will not spend 2.5 x market cost on these soul destroying thieves who sell LEMONS that last only a few years in perfect service conditions that other products would last 20 years. At least have the decency to charge market rates for your call out fee rather than RIP OFF $270 for half the time/value compared to others. Thieves is an understatement. Once I fix through a local solar expert, I will gather full details on LEMON products DODGY parts and file a claim through the legal avenues, and also take this further through their complaints team and ombudsman. A product like this deserves a CLASS ACTION.

DO NOT BUY THIS UNIT!!!!! – This unit is only 2 years old and already having issues with it. Green light and red light flashing, knocking in the roof and rattle in tank when red… Read more

light is on. Avoid the Solar loline Water Heater 511161!!! Over $5000 might as well flushed my money down the toilet. Shame on you Rheem charging $200 call out fee!!!!

You're Rolling the Dice Here – I've seen a lot of these units (very popular) and the design and layout is very good - simple and elegant. The problem is the manufacture quality,… Read more

which Rheem don't seem to manage well. On mine the welding on the heater flange is VERY poor, causing it to fail and leak just on the 7 year warranty (I don't think 7 years is awesome for a tank with wires connected to it - I've had gas ones that have done 4 times that). So it's not inherently terrible - if you get one that was made by the good welder it would be great, but how would you know?

Excellent system and warranty – Perfect for saving energy costs. My electricity bill dropped dramatically.

Ordinary system. Promotes the benefits of solar, forget to tell you that outside that, the system decides when to use electric boost - which in our… Read more

case (at least in winter) seems to be around 7am and 7pm - the absolute peak power price - presumably more than offsetting all of the benefits of the solar. Just another maddening example of horrible Australian manufacturing dressed up as something else.

My Rheem hot water system is only 4 years old and has already stopped working. I chose Rheem because of its long-standing reputation for quality and… Read more

reliability, but unfortunately that has not been my experience.

After looking into the issue, I have found that many other customers have reported premature component failures as well. A hot water system is a significant investment, and I would expect it to last far longer than four years before experiencing major problems.

Rheem has built its brand on quality, but based on my experience, the product has fallen well short of those expectations. I hope Rheem takes these concerns seriously and improves the reliability of its products moving forward.

Update 10/06/2026:

I contacted your Customer Service team last Friday regarding my hot water system issue. During the conversation, I was advised that the call-out fee for a Rheem service technician would be approximately $300, which did not include any further investigation, labour, or replacement parts. As my hot water system is only four years old and only the cylinder remains under warranty, I would have been required to cover these additional costs myself. Unfortunately, this was beyond my budget, and I had no option but to decline the service.

As a result, I engaged a local plumber who was able to restore the hot water system and get it operating again. However, he was unable to identify the underlying cause of the fault, explaining that his investigation was limited to the scope of his expertise and the information available at the time.

In the meantime, I have also raised my concerns through ProductReview. Unfortunately, the outcome remains unchanged: the costs associated with having the unit investigated by Rheem are significant, cannot be determined in advance, and ultimately fall entirely on the customer. It appears that Rheem accepts no responsibility beyond the two-year warranty period for the components most likely to fail.

The hot water system is only four years old, and the need for a detailed investigation to determine the cause of the failure raises serious concerns about its reliability. A reasonable consumer would expect a quality hot water system to provide many more years of dependable service before experiencing a significant fault of this nature.

It is therefore extremely disappointing that a product marketed as a quality, reliable system has failed so prematurely, while the customer is left to bear the cost and uncertainty of diagnosing the problem. My experience has left me with very little confidence in the durability of Rheem products or in the level of support provided once the initial warranty period has expired.

Great product – Replaced our old hot water cylinder recently with a Rheem 325L Heatpump Split System. Fitted and installed by JR Gas & Water, it is very quite to our surprise, highly recommended