Telstra

Was advised by a Telstra employee at one of the stores that I would be needing a new phone due to the phone needing updating and having issues. That… Read more

the ph had at least 6 months left. When the time came I went to back to Telstra at Tea Tree Plaza andI explained to the Telstra employee that I wanted a cheaper new ph due to financial reasons. I find it difficult and overwhelming at times to understand what is being explained and I do ask questions. My plan on the old ph was finished. The employee did not have good customer service skills and appeared not interested in really understanding my situation. In the end I have a new phone but paying more than what I was before and struggling to pay it.

One of the most useless products I've ever had the idea of buying from telstra. It does literally nothing to boost the wifi in my house, the piece of… Read more

equipment is always dying on me after about 4months of use, so I have to order a replacement. Then I've even gotten myself locked into a 2year contract with the dogs to pay off said equipment. It's one big scam and I like many others fell for this trash with its fake promises and hidden t&c's.

pathetic customer service. the business is run by bots! go somewhere else!

Telstra’s “Premium” Experience Ah yes, the Technicolor Cobra — Telstra’s idea of a reliable modem. If you’ve ever wondered what it’s like to lose… Read more

internet every 5–10 minutes, deal with constant packet loss, and question your life choices daily… look no further. This thing delivers all of that flawlessly. I’ve had the pleasure of going through three of these units in just six months — because clearly the first two being useless wasn’t convincing enough. And guess what? Every single one performed exactly the same:

- dropouts like clockwork - unstable connections - completely unreliable across multiple devices

Consistency is key, I suppose. Honestly, calling this modem “not fit for purpose” would be generous. It’s actually impressive that something this bad is still being handed out by a major provider. So, thank you Telstra — truly — for pushing me to take matters into my own hands. I picked up an ASUS WAN router over the weekend, replaced this masterpiece of engineering, and suddenly… everything works perfectly. No dropouts. No packet loss. Just stable internet like it’s 2026. Funny how that works. Conclusion: # If you enjoy frustration, keep the Cobra. # If you enjoy functioning internet, replace it immediately.

The staff of this store, was friendly and welcoming. Especially Jasmine, who was genuinely helpful and showed professionalism toward a client. I recommend this place to others.

Works well with minimal amount of devices – I bought this as I was going remote and Telstra was the only service available. I’m with Optus. It works well, yet the light panel doesn’t work the… Read more

way it should. As long as it does what it is meant to, that is all that matters. Because the lights weren’t working correctly, it took a little while to figure out. We only connected three devices. Therefore we had enough speed to get us by and still using it at the moment. It’s pretty good, just the light issue and that’s it. I bought it from Big W $30 off the original price

How to turn off Guardian – How to turn off Guardian on the handset. To switch it on, press the left option button . To leave it off, select the right option button . You can… Read more

turn it on later in the main menu. Tip: when Call Guardian is switched on, you'll see it on the top right hand of the display.

lower than a snakes belly. Telstra nearly destroyed my business through gross incompetence and neglect. The bottom line is that they are staffed… Read more

by people who just don't care. The saga of how they failed to simply transfer 1 x telephone line with internet service from one suburb to another after 3 months is staggering. They clearly are making so much money they have forgotten about the little guys. All I got from Telstra was a runaround through different so-called support centres. Pathetic.

This would have to be the most useless reward program I have ever had the misfortune to be involved with. I tried 4 times to redeem my points for a… Read more

pair of earbuds and 4 times my order was canceled even though the product was still being advertised as available and after contacting the rewards centre they have done nothing but offer lip service to my order. I have since cancelled my phone account and moved it to someone else.

No cord to charge phone in box won’t replace. Unfair

Good phone but can be unreliable – I have owned the Telstra 503 for about 4 years. Recently the internal speaker failed and I could only use it with the external speaker. Telstra have… Read more

been hopeless in their assistance after I bought a new Telstra Handset (202) which was absolutely useless as the external ringtone didn’t work so I didn’t know when it was ringing or not. Still no success with Telstra so I’ve given up having a home phone and just use my mobile.

Unusable Rubbish – "State accurate facts and be objective". Accurate fact: This is the worst piece of tech so far launched. It's what happens when you outsource to the… Read more

lowest bidder. If Telstra wants Its customers to pay for any content, then they better get an Aussie company to make a product that actually works. Fetch is simply unusable. Nothing works. It plays random movies and won't let you out. Takes far too long to load anything. It's a joke. Get you act together or lose customers.

I use Telstra's 400gb 5g mobile broadband service for my business, after a very busy month of uploading and downloading I burned through my Data with… Read more

5 days to go. I contacted Telstra to ask if I could top up, or have an emergency top up which I was willing to pay as I had very large uploads due for a client.. Telstra refused to help me and through me under the bus, I was told I had to wait 5 days for my speeds to be back... what a terrible way to treat a customer who has been with you for years..

Completely satisfied. Works well has a long distance range and can connect up to 10 devices

Things Telstra don’t tell you when purchasing a USB Modem – Your Telstra pre-paid USB modem comes with a couple of nasty catches 1. You’ll find it’s locked to Telstra only SIMs 2. Unlocking an item that… Read more

you’ve already paid for may cost up to $78, depending on length of ownership 3. Even after paying to have a device you own unlocked, it may then take between 5 and 10 business days for the device to become available to other service providers 4. That’s after waiting on hold for 45 minutes listening repeatedly to a recording confirming that Telstra are aware customers don’t like speaking with a machine Perhaps I missed the fine print when buying my USB Modem all those years ago but, this is another example of terrible customer service with a trap that lasts for the life of the device Not happy Jan

DIALING 137587 – After dialing 137587 I waited 2 hours 5 minutes to speak with a Technician 23/11. Again on 24/11 waited 55 minutes. On each occasion I was not… Read more

directed to PLATINUM by the Voice Recorded answering person. When speaking with Technicians both were very helpful...can't live without PLATINUM MEMBER 4 YEARS

I recently attempted to purchase a new device through my Telstra plan. However, I was advised by the in-store consultant that there was a credit… Read more

issue on my account. The consultant noted that the account was in credit and was unsure why this issue had arisen. I explained that when our NBN service was connected several months ago, Telstra failed to disconnect our previous service. As a result, we were billed for both services concurrently for approximately three months. During this period, I withheld payment on one of the duplicate bills, as we were clearly being charged twice for the same service. Telstra subsequently restricted our service due to non-payment. When I contacted Telstra to resolve the matter, the error was identified, the duplicate service was cancelled, and our account was credited for the overpayments. Despite this being an acknowledged billing error on Telstra’s part, I have now been informed that my credit rating with Telstra has been negatively impacted because both accounts were not paid simultaneously. I discussed the matter with a Telstra business consultant who understood the situation and lodged a complaint on my behalf to have the issue rectified. I have since received a response from Telstra Complaints outlining general steps to improve my credit rating and advising that, if dissatisfied, I may contact the Telecommunications Ombudsman. The correspondence concluded by stating that Telstra was satisfied with its handling of the matter and that the case is now closed. As a Telstra customer of nearly twenty years, I am extremely disappointed with this response. I do not believe it is reasonable for my credit standing to be adversely affected as a result of a billing error that was acknowledged and corrected by Telstra.

Telstra NBN issue and it the customers fault!!!! – I am using three devices for Telstra Home NBN plan (had a hard time when it was not connected to the "node" they kept telling me that the NBN is on… Read more

until another technician found the building is not connected properly). There are frequent drops during early morning and sometimes the green lights are stalled. I have put it in writing, all I get is call asking me if my internet is OK. I have time and again mentioned nothing much has improved after they informed that technicians are working to resolve internet issue in my suburb. Worth appreciating, NO nothing much improved. During my last call, I requested that they send a technician to find if the fault is from the distribution box in our building or the supplied gateway (the last one was defective and replaced). Well, they agreed to send one, but the customer pays if they do not find fault.!!!!. Nice way of resolving a technical issue, the customer pays for no fault of customer connection problem. I have mentioned during the conversation if that is how you treat your customer, leave the issue like it is and there are other venues to approach for resolution. Now, waiting to hear from them.