Best Aged Care / Disability Support Services in New South Wales Sydney, Newcastle and Wollongong

Our heartfelt thanks to the staff at Clifford House who have been caring for our family member, Helen Bunker, over the last eight years firstly in… Read more

the previous Cassia area and lately in Melaleuca. We are so grateful for your loving care and professionalism. We know that Helen felt at home, comfortable and safe in her environment. Julie Wiseman (on behalf of all Helen's family)

The service and communication from Trilogy has been great. Everyone has been attentive, and follow through on what they have said they would deliver. The portal is so easy to use and clear to understand.

Omg my mother is in a Bupa aged care home and I am constantly raising concerns I hope that I’m heard because it will be the last time I communicate… Read more

with the home. I will go externally if I need to I gave two stars in the hope they improve on their care practices and staff attitudes

InHome Assist company has been cold calling our landline for days now, using an AI bot that passes so well as a person. They seem to know exactly… Read more

what is happening with our family in My Aged Care, having details about our case in progress. I have called the company, which is based in Queensland and was assured that our name and details would be erased from their system. But again this evening, they called and my husband really thought it was a person. They are really using deceptive methods to trick the elderly, and I am going to take this further. I suspect the glowing reviews on their website may be from IHA. It is so wrong.

We changed from another provider to just better care. May has done more for my lovely wife in two weeks than the previous carer company did in 2… Read more

years, I have no hesitation at all in recommending this company. My wife has a terminal illness and no one else other than May has cared enough to look after her. We love you May.

Isizah Godspower – These are the worst people I have come across in my entire life. They invited me for an interview, told me I passed the interview, collected my visa,… Read more

passport, tax file number, bank detail, and all the information private to me. After 2 weeks, I did not hear anything from them. I called, and nobody answered. I emailed them, and they said they were auditing. This happened last year, and until today, I have never heard from them. Why collect my personal and private information if you are not ready for employment.

You won’t find a better Home Care Package Provider. Professional, transparent, reliable, communication is amazing and best of all locally owned and operated by compassionate people who genuinely care!

Great Service – I was given a great service by Home Care Heros. They were very efficient in finding me heros immediately after I notified them of my special needs. The heros are in my local area and at a reasonable hourly rate.

My wife used Silver Chain and they didn't do much and I wouldn't advise anyone to go with them we finished with them over 2 years ago and we are only… Read more

on a pension they are meant to help people but we keep getting letters from them asking for donations I think they have a nerve asking pensioners to give them money we will never use them again

The SIL team at my mother’s residence transitioned to Nurse Next Door with what initially appeared to be strong promise. The organisation presented… Read more

as experienced and assured us of high standards of care, including oversight from registered nurses. Unfortunately, our experience since the transition has been consistently disappointing.

There has been an extremely high turnover of staff across all levels, including support workers, registered nurses, team leaders, and senior management. This lack of continuity makes it very difficult to maintain accountability or ensure consistent standards of care.

We have experienced several serious issues, including a critical medication error where my mother was administered another resident’s full Webster pack for the evening (approximately 10 medications). This resulted in her being hospitalised for several days while doctors worked to stabilise her condition. This incident alone raises significant concerns regarding medication management and supervision.

Additional concerns include staff sleeping during active overnight shifts, inadequate training for SIL staff caring for high-needs residents, and a culture where responsibility appears to be placed on frontline staff rather than addressed at a management level. Essential equipment has also been allowed to go uncharged, preventing safe transfers for multiple residents.

From a day-to-day care perspective, there have been ongoing issues with basic household management, including failure to maintain adequate groceries and improper food rotation, resulting in spoiled items being left unused. My mother relies on 24/7 care and they have left her in the past waiting to go to bed till 10:30pm, dinner late when shes hungry, left waiting to go to the toilet etc.

Overall, the service has required an unreasonable level of oversight from family members, which is particularly challenging when not living on-site. Based on our experience, the level of care and professionalism has not been close to meeting our expectations, and I would strongly encourage others to carefully consider their options.

Been with this company for a while and always found the care great. I have a few long term carers that help me with shopping and cleaning and found that I have connected well with them. Nothing has been too much hassle.

Absolutely the most disorganised service provider I've ever come across. Staff are clueless (not their fault). Change case managers without… Read more

notifying clients, emails not answered, dont tell visiting staff re clients conditions. Im training them as my husband is 90% blind....reckless & unprofessional. I've had enough of this crap. But they can get emails out that their prices are increasing. Grrrrrrr

Gretchen was extremely patient and gave me great service and outcome

This company needs to be deregistered for the appalling way it runs it Home Care service under the guidance of its totally inept Administrator / CEO… Read more

Prue Bowden. This company continually breaks it contracts with its customers by failing to show up for PC, has a high turnover of admin staff who are either illiterate, don't know what to do, are not engaged or trained. They charge like a wounded bull for a very low level of quality of service. They continue to charge customers when they are in hospital even though they have been notified. Customers find it extremely difficult to get through to them to relay concerns or issues, as nobody gets back to them. They treat carers like slaves, yet are happy to maintain a low level of lazy, incompetent carers who shouldn't be there in the first place. The after hours service is not existent when the voice mail box is full. Due to its top heavy admin approach, there are areas that fail to connect or speak with each other at the expense of its customers. Their billing is the pits as it is so far behind in delivering invoices to its customers that it should be illegal. I have experienced all of this at the hands of this greedy, soulless company. I am seriously thinking of starting a class action petition for all Australian Unity customers who have been wronged by AU. I am also going to write to Senator David Pocock about this horrible company & see whether a royal commisson can be instigated to reveal how Federal Funding for care at home is being gobbled up by this corporate who is continually at fault for failing its customers. If AU customers read this & are happy for me to start a petition, just let me know.

As a job seeker applying for a position at Cleo's Place, one of the questions i was asked at the interview was "Have you in the past ever taken an employer to fair work". Being asked that question is a red flag for me.

From the best to the worst. Don't be fooled into joining. They were great at one point but that ship has sailed long ago. Constant replies on here to… Read more

those that have left bad reviews just prove it's just a copy & paste reply. When you got to phone them they say they will get the correct dept. to call back but never do. Iv'e had 3 co partners in 6 months & the last 2 were terrible. It's a shame really as i think most of these providers are bad as each other & it's the elderly that luck out sadly. Dont go near Plancare, you've been warned by many.

I phoned Care About to express my dissatisfaction with the My Aged Care provider they recommended. The owner of the provider was rude and unpleasant… Read more

when I raised concerns about the 10% administrative fee on every service and the hourly rate increase from $79.50 to $116 they were intending to charge my fund. Consequently, I contacted Care About to request a change of provider, and they assured me that a consultant would call the next day at 10 am. However, I am still waiting for that call. In the meantime, I found a new provider on the My Aged Care website. What does Care About really care about?

I am a person in Home Care in their mid- 70's. Some years ago I experienced a major structural event that resulted in great pain and debilitation,… Read more

which is still the case. I was awarded a high level Home Care Package. At the time I was impressed by reviews of Holdsworth Community and appointed them as my Home Care Provider.

For a few months all worked out well but my then case manager did not follow up on a number of essential maintenance items for over a year and the issues remained. I battled to receive a response to communications.

He wrongly addressed an essential item even though he had my correct address and, after advising him, he told me to sort it out myself, as he had no time and that I would no longer receive any more essential products!

As a consequence of this treatment, I felt compelled to leave Holdsworth and joined another HCP provider who charged a far lesser fee and who provided excellent service, but because the transport division of Holdsworth was kind to me, and still is to this day, I continued to use them, almost exclusively, for many years.

This year though, under a new CEO, the cost of transport went up for those with a HCP from $40 a return to $50 a return and from 1 September 2025 to $70 a return, even if the trip is around the corner. This an increase of 75% in under a year. I need to take transport almost every day for medical purposes meaning an extra circa 7-8K off my package annually from the initial base of $40.

Like all Community transport services, the company is able to take more than one paying customer at once and often does.

The manager of Holdsworth transport division was very kind and sympathetic and based on my current spend of over 1K per month, and growing, tried her best to obtain a loyalty and volume concession for me as I need my remaining funds for physio, podiatry, hydro, maintenance, and many other areas. However both the new CEO and the board rejected my request outright advising me that a 75% increase in trip costs is justified as they needed more income to cover costs. But 75% in a year!!

In this regard I was told by the CEO and the co-chairs that my years of loyalty and my current spend did not count at all so far as my request was concerned and therefore if I cannot afford Holdsworth transport I should go elsewhere. These are not their advertised brand values or published ethos.

I also noticed that the many Holdsworth staff became very unhappy under the new regime and this impacted me. I suggested to the board that they undertake professional market research in this regard as staff are at the forefront of the company brand. This is unlikely to happen though, in my view.

They do commission an internal happiness survey annually but I was told these were not released in 2025.

I placed a comment on an appropriate Facebook page of Holdsworth but the entire post and comment was removed. So much for allowing openness.

On 5 December 2025 I was sent an email summarily terminating my transport services. I asked for specifics as to why but did not even receive a reply. Nor was I given any opportunity to discuss this. I had many medical appintments booked the next week. How would you feel in my situation?

My hope is that Holdsworth will, in future, attain leadership that once again aligns its humanitarian brand values with stakeholders at all levels and that these drivers determine their actions and interactions.