Best Aged Care / Disability Support Services in Victoria Melbourne and Geelong

This is a wonderful service that's great for my independence. Staff are lovely.

I changed to Trilogy Care after a few bed experiences with other providers. I have found them to be very helpful and very efficient. Nothing was… Read more

too much trouble when I signed up with them and they were very patient sorting out my budget. I would highly recommend them to anyone looking for a provider

Bupa are going to charge residents $42 for a hot breakfast!! Pure greed. Talk about profit before people. I would Uber to Miss Mauds for a $28 breakfast. This is disgusting.

We changed from another provider to just better care. May has done more for my lovely wife in two weeks than the previous carer company did in 2… Read more

years, I have no hesitation at all in recommending this company. My wife has a terminal illness and no one else other than May has cared enough to look after her. We love you May.

Isizah Godspower – These are the worst people I have come across in my entire life. They invited me for an interview, told me I passed the interview, collected my visa,… Read more

passport, tax file number, bank detail, and all the information private to me. After 2 weeks, I did not hear anything from them. I called, and nobody answered. I emailed them, and they said they were auditing. This happened last year, and until today, I have never heard from them. Why collect my personal and private information if you are not ready for employment.

Keep ringing all hours of the day and night.Nevrr leave a message . Annoying

I have made several calls to Silverchain and can't fault their initial telephone conversations. Antonella went above and beyond her call of duty to… Read more

organise a 3 way link up with My Aged Care to navigate the assessment decision. But as the funding is not available at the present time, I will definately be back in touch with Antonella to help with all the Provider work. A happy Qld carer.

You won’t find a better Home Care Package Provider. Professional, transparent, reliable, communication is amazing and best of all locally owned and operated by compassionate people who genuinely care!

My Mother is in the Memory Support Unit and has been there for several months. The care has been outstanding. The staff are warm, professional,… Read more

thorough and always have a ready smile. The staff have gone the extra yard many times, to try to accommodate calls and contacts from Overseas to speak to my Mother. They keep the family informed and up to date, at all times. The Geriatrician that attends the Unit is incredible - warm, thorough, professional, holistic. I cannot recommend this place highly enough.

Great Service – I was given a great service by Home Care Heros. They were very efficient in finding me heros immediately after I notified them of my special needs. The heros are in my local area and at a reasonable hourly rate.

I booked a consultation for an elderly friend who suffers from MND. The appointment was confirmed by both email and a phone call from the company's… Read more

call centre the day before.

I took time off work and helped my friend get up early and prepare for the appointment. When the scheduled time arrived, nobody attended and there was no phone call, email, or notification explaining the absence.

When I contacted the company, I was advised that the appointment had not been allocated by the team leader, despite apparently being assigned to Patricia from the Inner West team. I was told they would try to arrange another appointment, but I have received no further contact.

Based on this experience, I found the service to be highly unprofessional. If a company cannot reliably manage a confirmed appointment or communicate when things go wrong, I would have serious concerns about trusting it with ongoing care. My advice is to look elsewhere.

Been with this company for a while and always found the care great. I have a few long term carers that help me with shopping and cleaning and found that I have connected well with them. Nothing has been too much hassle.

Absolutely the most disorganised service provider I've ever come across. Staff are clueless (not their fault). Change case managers without… Read more

notifying clients, emails not answered, dont tell visiting staff re clients conditions. Im training them as my husband is 90% blind....reckless & unprofessional. I've had enough of this crap. But they can get emails out that their prices are increasing. Grrrrrrr

I too have had terrible experiences with Australian Unity, similar to what is described by other clients and relatives of clients. I am interested in… Read more

connecting with other complainants to bring our concerns to the federal parliament at large. If we can come together, our concerns will have more impact.

If I had known before today - after some minor research - that Australian Unity had been required by the Fair Work Ombudsman to repay more than $11 million in underpayments to over 12,000 aged‑care and home‑care workers, I would not have engaged them for my Home Care Package, and I am shocked that the Federal Government would utilise them at all in aged care, where the cohort is generally so vulnerable.

That regulatory history shows systemic failures in workforce management, payroll compliance, and organisational governance.

My own experience over the last three and a half years reflects the same instability: missed services; services not requested, or cancelled timely sent anyway; cancellations, without explanation of services agreed to; severely overdue services, that compromise health and safety; poor communication, including continual failure to respond timely - or at all - to emails especially in relation to servicing bungles; and other unsafe gaps in care.

I am now raising these issues with parliament because the pattern is too consistent to ignore.

Cleo’s place are money hungry and dodgy and i have stated truthful reviews about their company on facebook being money hungry and dodgy they are… Read more

evicting me out of retaliation even tho they are aware of my situation before moving with them was risk of homeless and they are doing the same by evicting me. I have complained to them by having my support workers complain on my behalf about their negligence of care and duty of care which they refuse to acknowledge the risk of my safety they been causing and I spoke directly to their face of one of their workers and sent messages and emails of the complaints that they deny and don’t acknowledge.

This company takes your ndis funds in a big amount for their admin, services and property team but their support workers don’t even get paid much for supporting you but the teams who don’t help you are being paid and are very dodgy, money hungry, rude, dismissive and dishonest. This company and the teams don’t care about their clients but on my the money and ndis funds they get.

From the best to the worst. Don't be fooled into joining. They were great at one point but that ship has sailed long ago. Constant replies on here to… Read more

those that have left bad reviews just prove it's just a copy & paste reply. When you got to phone them they say they will get the correct dept. to call back but never do. Iv'e had 3 co partners in 6 months & the last 2 were terrible. It's a shame really as i think most of these providers are bad as each other & it's the elderly that luck out sadly. Dont go near Plancare, you've been warned by many.

I phoned Care About to express my dissatisfaction with the My Aged Care provider they recommended. The owner of the provider was rude and unpleasant… Read more

when I raised concerns about the 10% administrative fee on every service and the hourly rate increase from $79.50 to $116 they were intending to charge my fund. Consequently, I contacted Care About to request a change of provider, and they assured me that a consultant would call the next day at 10 am. However, I am still waiting for that call. In the meantime, I found a new provider on the My Aged Care website. What does Care About really care about?