Best Aged Care / Disability Support Services in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Mum was at Colthup Manor for about 5 years. She was always clean and comfortable. She ate very well and the staff were always lovely to our family.… Read more

They kept us well informed at all times. She passed away recently and they have been very kind to us in our loss.

I had my assessment in September 2025, the Aged Care Approval (SAH L3) came thru just 5 days later. But was informed the wait time for funding would… Read more

be 10 - 11 mths.

I used that interim time to locate any providers that would be able to support me ..... I had plenty of time to digest all the paperwork and make a decision. By the time my funding became available in May 2026 I had already made the decision to go thru TRILOGY as my provider. This was 8 mths from my original assessment.

Within 2 weeks I had signed the contract and had my initial contact / introductory phone call from Mahliqa, My Care Partner with TRILOGY.

The following day I had phone calls from my allocated Physio and Podiatrist..... who both started within days.

My SAH package has been seamless since I made contact with TRILOGY and even more so with the support of Mahliqa, my Care Partner who has been incredibly helpful and supportive.

As we reach our 'older years' we certainly need the support of others ..... and I have found this to be the case with TRILOGY.

THANK YOU TO THE TRILOGY TEAM.

Leone (Canberra)

Omg my mother is in a Bupa aged care home and I am constantly raising concerns I hope that I’m heard because it will be the last time I communicate… Read more

with the home. I will go externally if I need to I gave two stars in the hope they improve on their care practices and staff attitudes

InHome Assist company deceptively cold called my elderly parents who live at home and are in their 90's. Fortunately my mother advised me and I was… Read more

there for the meeting - much to the dismay of the sales lady. She advised she had been referred by a doctor, which was highly unlikely as their GP would have advised them if he was doing so. She acted like she was a nurse (but confirmed she wasn't when asked), questioning their health etc and pushed for new beds and chairs at exhorbitant prices. Safe to say nothing was purchased or signed up for. Be very careful of these people.

We changed from another provider to just better care. May has done more for my lovely wife in two weeks than the previous carer company did in 2… Read more

years, I have no hesitation at all in recommending this company. My wife has a terminal illness and no one else other than May has cared enough to look after her. We love you May.

Isizah Godspower – These are the worst people I have come across in my entire life. They invited me for an interview, told me I passed the interview, collected my visa,… Read more

passport, tax file number, bank detail, and all the information private to me. After 2 weeks, I did not hear anything from them. I called, and nobody answered. I emailed them, and they said they were auditing. This happened last year, and until today, I have never heard from them. Why collect my personal and private information if you are not ready for employment.

You won’t find a better Home Care Package Provider. Professional, transparent, reliable, communication is amazing and best of all locally owned and operated by compassionate people who genuinely care!

Great Service – I was given a great service by Home Care Heros. They were very efficient in finding me heros immediately after I notified them of my special needs. The heros are in my local area and at a reasonable hourly rate.

The SIL team at my mother’s residence transitioned to Nurse Next Door with what initially appeared to be strong promise. The organisation presented… Read more

as experienced and assured us of high standards of care, including oversight from registered nurses. Unfortunately, our experience since the transition has been consistently disappointing.

There has been an extremely high turnover of staff across all levels, including support workers, registered nurses, team leaders, and senior management. This lack of continuity makes it very difficult to maintain accountability or ensure consistent standards of care.

We have experienced several serious issues, including a critical medication error where my mother was administered another resident’s full Webster pack for the evening (approximately 10 medications). This resulted in her being hospitalised for several days while doctors worked to stabilise her condition. This incident alone raises significant concerns regarding medication management and supervision.

Additional concerns include staff sleeping during active overnight shifts, inadequate training for SIL staff caring for high-needs residents, and a culture where responsibility appears to be placed on frontline staff rather than addressed at a management level. Essential equipment has also been allowed to go uncharged, preventing safe transfers for multiple residents.

From a day-to-day care perspective, there have been ongoing issues with basic household management, including failure to maintain adequate groceries and improper food rotation, resulting in spoiled items being left unused. My mother relies on 24/7 care and they have left her in the past waiting to go to bed till 10:30pm, dinner late when shes hungry, left waiting to go to the toilet etc.

Overall, the service has required an unreasonable level of oversight from family members, which is particularly challenging when not living on-site. Based on our experience, the level of care and professionalism has not been close to meeting our expectations, and I would strongly encourage others to carefully consider their options.

Very unorganised, alot of their cleaners haven't got a clue how to clean properly, they change times, nit thoughtful at all.

Been with this company for a while and always found the care great. I have a few long term carers that help me with shopping and cleaning and found that I have connected well with them. Nothing has been too much hassle.

I was disgusted with the treatment of my auntie in this place. They left her in the nappy ALL day resulting in a rash and a UTI! When they ‘did’ take… Read more

her to the toilet, they poured a bucket of water over her head (whilst sitting on the toilet). This was their idea of giving her a shower! She was never taken outside. Only moved from couch to bed where she stayed all day. She was extremely depressed due to lack of brain stimulation. Elderly residents deserve to be treated with dignity & respect. If staff do not have the skill or training to meet their needs, they should be permitted to operate.

Absolutely the most disorganised service provider I've ever come across. Staff are clueless (not their fault). Change case managers without… Read more

notifying clients, emails not answered, dont tell visiting staff re clients conditions. Im training them as my husband is 90% blind....reckless & unprofessional. I've had enough of this crap. But they can get emails out that their prices are increasing. Grrrrrrr

Centacare Brisbane is always there to help. They are always wonderful, polite and I never had to wait long for help whether it’s a tradie, plumber or any information I need. Thank you guys I would be lost without you.

I too have had terrible experiences with Australian Unity, similar to what is described by other clients and relatives of clients. I am interested in… Read more

connecting with other complainants to bring our concerns to the federal parliament at large. If we can come together, our concerns will have more impact.

If I had known before today - after some minor research - that Australian Unity had been required by the Fair Work Ombudsman to repay more than $11 million in underpayments to over 12,000 aged‑care and home‑care workers, I would not have engaged them for my Home Care Package, and I am shocked that the Federal Government would utilise them at all in aged care, where the cohort is generally so vulnerable.

That regulatory history shows systemic failures in workforce management, payroll compliance, and organisational governance.

My own experience over the last three and a half years reflects the same instability: missed services; services not requested, or cancelled timely sent anyway; cancellations, without explanation of services agreed to; severely overdue services, that compromise health and safety; poor communication, including continual failure to respond timely - or at all - to emails especially in relation to servicing bungles; and other unsafe gaps in care.

I am now raising these issues with parliament because the pattern is too consistent to ignore.

As a job seeker applying for a position at Cleo's Place, one of the questions i was asked at the interview was "Have you in the past ever taken an employer to fair work". Being asked that question is a red flag for me.

From the best to the worst. Don't be fooled into joining. They were great at one point but that ship has sailed long ago. Constant replies on here to… Read more

those that have left bad reviews just prove it's just a copy & paste reply. When you got to phone them they say they will get the correct dept. to call back but never do. Iv'e had 3 co partners in 6 months & the last 2 were terrible. It's a shame really as i think most of these providers are bad as each other & it's the elderly that luck out sadly. Dont go near Plancare, you've been warned by many.

I phoned Care About to express my dissatisfaction with the My Aged Care provider they recommended. The owner of the provider was rude and unpleasant… Read more

when I raised concerns about the 10% administrative fee on every service and the hourly rate increase from $79.50 to $116 they were intending to charge my fund. Consequently, I contacted Care About to request a change of provider, and they assured me that a consultant would call the next day at 10 am. However, I am still waiting for that call. In the meantime, I found a new provider on the My Aged Care website. What does Care About really care about?

Terrible for people who are high-needs residents. McKenzie owned the Buderim Views facility before Bolton Clarke, and it was no better. Our loved… Read more

one had to go into care after suffering a stroke, leaving them paralysed on one side of their body. They have been abused verbally, and on a couple of occasions, physically picked up off the floor, when they had rolled themselves off the bed due to discomfort from not being moved or adjusted, and thrown back on the bed. Investigations failed to find out who did it, despite the fact that by law they should know who is working where and when. Both care providers have never had people who seem to know how to treat people with permanent disabilities, and polite requests and demonstrations are received and ignored. Our loved one is subjected to pain every time they roll or hoist them during care. As our loved one says: "I'm just treated like a side of beef. At present, they employ many staff whose English language level is too low, resulting in difficulties for English speaking staff and residents, and for the poor people themselves. It is not good or fair for anyone. Interactions suggest that many of them don't have enough English to do a Cert III in Individual Support (Aging). I witnessed a Native Speaker employee ask a food service worker to "wait there one minute, please, I'll bring the food trolley out now". The worker walked off. Obviously didn't understand the word "Wait", let alone the rest of the sentence. (Hardly high-level English!) I could write another full page of examples of communication problems. It is so dangerous for all concerned, including the staff with English language difficulties.

Yesterday, while on the phone to a family member, whom our loved one had rung because they couldn't get anyone to move them from the lounge where they had been dumped, back to their room so they could at least watch what they wanted to watch on TV, our family member heard a carer (presumably) say loudly and rudely, "WHAT?" (as in "What now? / What do you want?). Then they turned and walked away without responding. Other so called "carers" have told our loved one that "Your family have left you here to die", "Can't you do anything for yourself! I could put in many more nasty comments. Talk about a total lack of empathy, sympathy, or common human decency.

Many of the staff blame a half paralysed person for everything: losing lower dentures, falling out of bed, requesting pad changes or repositioning. Don't get me wrong, there are, and have been some lovely people working there, but it appears that a larger percentage are not fit to be in the industry. We know from several years of dealing with this, that some of these people pretend when residents' family are there, but show their true colours when they think they are unobserved. As mentioned above, we have heard some distressing exchanges when the 'lack of care' person doesn't realise the phone can pick up every word they say. I just read another review about Buderim Views having allowed "a cult" member being employed by Bolton Clarke just recently. I think we encountered them at a meeting with the then Manager, and the Clinical Care Manager - must have been one or the other of them. The Manager has since been replaced. My partner ended up walking out of the meeting because they were telling us that our loved one had been waving their paralysed arm (no movement since the stroke) around due to the fact that they had been praying with them. Very DISTURBING! Proved that many of the staff have no medically based knowledge/common sense/intelligence, and/or take little to no notice of doctors/hospitals. So, after several years, constant advocacy on our loved one's behalf, we have NO confidence in the Aged Care System, the providers they allow to advertise, take in, mistreat and neglect high-care needs residents. Advocacy directly with the providers achieves NOTHING. We wish we could euthanize our loved one, as they repeatedly request. I have had to help a few residents in the same position as our loved one - when I have heard them crying out "Nurse, nurse, someone", and no-one has come within 15-20 minutes. Often the call bell is not put where it can be reached, and then the person is blamed for falling out of their bed or chair when trying to reach it. Same with providing them with drinks, or TV remotes, or their phones. Hygiene is abysmal for these people, long term UTI problems, constipation being left until hospitalisation is necessary, because these people are just too much trouble. Oue loved one will probably die of sepsis because the hospital said they could see repeated bouts (true) and now the bowel leaks into the stomach area. HOWEVER, aged care providers get more money for high-needs residents. It just doesn't get spent on caring for THEM. The place might be ok if you are mobile, but not for high needs patients, and goodness only knows what happens in the dementia wing. Our loved one has also had dementia patients wander into their room and take their blanket, and we suspect other things as well. Nothing negative can ever be proven, of course. We just want to cry every time we go in, and more so after we've visited. Apparently, this is common across many facilities, which is why you hesitate to move people, apart from distance. Either the management don't care about the residents, or they are totally ignorant of what their staff get up to. It appears many of the staff need retraining, further training, some need English language assistance, and some of the others are just plain, nasty, individuals who should not be allowed to work with vulnerable people. I am hesitating to even post this review, in case, as has happened in the past, the staff members who shouldn't be working with vulnerable people take it out on the resident. Despite the privacy issues for our loved one, we wish we had cameras in the room - at least we could have identified the non-humans who have NO COMPASSION. We ALL need to advocate for our loved ones, and all the other people in the same or similar positions. There are too many incidents of bad behaviours, neglect and abuse 'falling through the cracks' in our systems. I just want to add that our sincere, heartfelt thanks go to the great staff who do try to do their best for the people they care for. It must be distressing for those great staff members to know they have a few colleagues in their midst who don't have the right attitudes and character to be around vulnerable people. The 'bad' people leave a taint on the 'good'. This relates to the elderly, disabled or children. How many stories of abuse, neglect and sexual misconduct do we all hear? We all know these things have always happened, but we seem to be in a period where too many people have lost their 'humanity', and despite all the Royal Commissions and the establishment of 'watchdog' entities, we now hear about it on an almost daily basis. Our health, education, childcare, aged care and disability care systems all seem to have become too big and driven by profit and are now ineffective and expensive without improving. I don't have the answer, but it seems that our politicians don't either. People's faith in these systems appears, rightly, to be at an all-time low. Financial profit creates a triangle between the providers, the workers and the residents/care recipients that only benefits 'the business'. We are told that we live in a country with one of the highest standards of living in the world, but we also know that we have massive problems with homelessness, providing healthcare, social welfare, etc., and that leaves many of us wondering where the revenue from our high levels of taxation is being spent.

They just don’t care – I had a bereavement recently and could not attend my appointment. Instead of then giving me 2 week’s reprieve I had to repeat myself before I received a week’s reprieve. Heartless money grabbing behaviour.