Best Online Doctor / Telehealth Services in New South Wales Sydney, Newcastle and Wollongong

ABSOLUTE SCAM!!! Signed up for an annual UpDoc Plus subscription and 6 months later have been told my subscription is “no longer active”. I received… Read more

no communication regarding a billing cycle, let alone an expiry date. I had to pay an additional fee to access services which are included with my subscription. I’ve reached out to their customer support team several times and the only response I’ve received is a generic one, which is identical to what many people have shared on Reddit and online. They don’t have a contact number to call, making it impossible to get in touch with an actual person. I’m now left out of pocket and without access to the services promised. It’s an absolute joke.

Cancelled almost 4 years ago and every year they still take a renewal fee from my account. I have to dispute it with my bank every year. Every year I… Read more

email customer service to cancel my subscription- I have no active prescriptions and every year I am absolutely ghosted. No customer service whatsoever. Do not ever sign up for this service unless you want to be locked in for life. Closing my bank account might’ve easier than getting an email back from this company at the point.

I could understand the doctor and hear him clearly. The questions asked were appropriate for the prescription required.

I had such a great experience using this Stigma Health's online service. The whole process of booking appointments to getting test referrals and… Read more

scripts was incredibly easy, discreet, and stress-free. Everything was explained clearly, and I felt really informed and supported throughout.

What stood out most was how quick and professional the service was, without ever feeling impersonal. It made something that can feel a bit uncomfortable actually feel completely normal and manageable.

Highly recommend for anyone looking for a convenient, confidential, and reliable way to stay on top of their sexual health.

Fast service straight forward process would recommend when unfit for work but do not need to see doctor in person.

I was unable to get an appointment with my GP for 1 week. Thank you prime medic for being so quick and efficient.

Overpriced, poor or no communication. Terrible overall service. Will never use again.

I've used Youly for over 3 years, but the past 12 months has been woeful. My most recent script renewal; which you are forced to prepay and CANNOT be… Read more

refunded for, was rescheduled on THEIR end 3 times, even though the booking was over 3 weeks away. I went to change to 'next available' and was expecting a call at 3pm one day, and NEVER got the call, not even the next day. When I logged in to the app (which is also VERY clunky), it was still showing my wait time eta was 1hr 45m, which didn't suit me that day, so I rescheduled to a future date, and it got changed on me AGAIN!!! (Note both of the bookings were 3weeks or so in advance, so no idea why it kept getting changed so early). Wanting to try the 'next available' again, I was expecting a call by 6pm and as I'm someone who gets up at 4am for work, I was disgusted when I got a text at 7:43pm then a call at 7:44pm, waking me up. Due to it being a random mobile number I cancelled it then got text messages about missing the appointment. I will not be renewing my script with Youly again, as the value is no longer matching the cost.

Great express delivery of my order but today the packer forgot to tape down the shampoo bottles and shampoo spilled out of one bottle. Luckily only… Read more

on the box itself and not the other goods. This is not normally the case. Sad to see you're not stocking Nfc.co toothbrushes anymore.

Fast, reliable, knowledgeable, amazing, best medical treatment. Ill be going to them again and again.

Subscription service is great and order arrived within a week from prescription being sent through to arriving at my door. Overall happy with the service.

I have used hub med ( hub health) for the past 3 years, BRILLIANT SERVICE. Totally care for the patients, follow up, very nice, caring service. Hub… Read more

has gone beyond lengths to help me. Mainly I deal with Neil Mc-Intyre, words can’t express his sincereness and work ethics.. Very easy to speak with. Along the way I’ve had experience with another 2 one bring Peter, who I can not fault either. Definitely recommend this service.. well done HUB MED (HUB HEALTH). I’m a stayer of this service ..

Easy platform to navigate and a huge range of different therapist's to help find your best match!

I get what I need, but these guys provide no illusion of care or service. Digital platform is awful, login only works sometimes, information gets… Read more

lost. Very hard to get a human response from customer service for help, but those that have responded to me have been good. The doctors are hit and miss, I have had one that seemed to actually care, but mostly they seem disinterested while they try to run through the required questions in under 2mins and get more patients through the cattle gate. If you are okay with this experience, and paying A LOT, then this is a legitimate way to access medication online.

Fantastic service. Phone consult doctor very friendly and understanding. Great that it's so discreet and confidential. The new app is great. So easy to navigate.

Very helpful and lovely Doctor. Would and do recommend to everyone.

I wasted half a day in extreme pain and missed getting my X-rays. A complete nightmare. The tech is diabolical. Nothing works. The sign-up process… Read more

had massive problems. Getting an actual doctor was impossible! What a joke.

(Update, I signed up to another service called Hola Health. The tech worked immediately, no problem. The doctor then connected within 30 seconds. 3 minutes later, the referral was in my inbox. And InstantConsult's tech is still telling me I'm waiting still waiting for their doctor 4 hours later!! [Content Removed] You can't make this [Content Removed]. This is unconscionable. You're dealing with people's health, you could seriously injure or kill someone.)

Given almost every part of their process was broken, I'm very, very skeptical about all these positive reviews.

I sat and stared at this orange and white screen for two hours with broken ribs and a broken toe. I think I tried 9 times over more than two hours. The support people just hung up on me.

It never connected to a video call once.

And then they call me from a blocked number. Who on earth lets blocked numbers ring in this age of mass spam calls

After they hung up on me, they must have kicked me out of the app. So I can't even log on.

And now they won't answer my call.

I'm a proud Australian, but some Australian companies seem to have horribly broken tech.

Easy service to use when you are not well recommend to anyone

I found the testing and bespoke supplementation from the compounding pharmacy a real lifesaver. I was suffering from night sweats, cold hands and… Read more

feet, low energy, and generally feeling unwell. After my test results were analysed and a month on the custom supplements, combined with dietary changes, I started to feel like my real self again. Worth every cent!

Said cannot provide repeat scripts which was not made clear prior to booking. Booked a time for a call, however they were 1.5 hours late. Tried to ring customer service and was on hold for 20 minutes and did not receive a call back.

I used this bunch of quacks a couple of months ago no problems ,they had my records and was asking me which scripts I needed before I said a thing. I… Read more

rang today for the same reason and asked for my scripts again and they sent me scripts that weren't on my concession card. These were useless to me . I contacted them again and all I got was excuses that I hadn't mentioned my concession card to the doctor but I explained to her it was on my records because the last doctor told me so,and after this things went down hill . They were no help and my medication is one you can't miss but wasn't there problem. If there is any other organisation you can use . Use them thses people are incompetent.

I booked an urgent telehealth consultation with Qoctor and paid the additional priority fee expecting to speak with a doctor within about 15 minutes.… Read more

In reality, I waited around 30 minutes before the consultation began.

During the call, the doctor appeared rushed and repeatedly interrupted and spoke over me while I was trying to explain the reason for my consultation. He then stated he could not hear me properly and that he would refresh the browser, after which he abruptly ended the video call and never reconnected.

I later received an email stating that my request had been cancelled due to incomplete medical history. My concern is not about whether the referral was approved, but the unprofessional conduct during the consultation and the complete lack of follow-up after the call was terminated.

Beware to use a DEBIT card with low balance to establish your account. At the least excuse you will be charged $100 (plus "fee" of $2.04) and this… Read more

cannot be charged to a debit card with low balance. Alternatively after establishing your account delete the card detail from your profile. Three weeks after being charged wrongly when my professional apparently used a wrong code to delete an appointment we made together ( a week in advance), I gave up trying to get a full refund after 6 emails and broken promises of "accounts team will look into it". The psychologist however was brilliant!

Really quick and easy service to get a required prescription, emailed over to me whilst still on the phone and the Doctor stayed on the line until… Read more

I’d checked I received it which I thought was great too! Well worth the money I paid, cheaper than a consultation at my regular gp and much more convenient

Telehealth – I had a great experience with Doctor Help. The process was straightforward, and the consultation was convenient. The doctor was professional and… Read more

attentive to my needs, making me feel well cared for. I will definitely use their services again in the future and highly recommend them to anyone looking for reliable Telehealth services

Such a good experience, the doctors made me feel heard

Very poor turn around time to provide medical certificate….completed form on a Saturday and Monday lunch time I am still waiting. Contacted admin and… Read more

politely asked for an update to only be told 48 hours is the only time frame that they can provide.

I decided to pay for another medical certificate through updoc and received my certificate within the hour at a cheaper price.

I asked for a refund but was told they are only possible if you get over charged.

If you need your medical certificate promptly I would not bother using this company.

Absolute scam company. Cancels appointments 5 minutes before repeatedly. Purports to be a legit clinic run by doctors but website only includes one doctor. Plan on making report to health care complaints commission. No ethics at all

These people were great to deal with. They were professional, prompt and communicative. I will continue to use them.

No fuss reissue of my regular script. Would definitely use again.